Palm Treo 800W User Manual page 367

An Alert Tells Me That the Server Could Not Be Reached
Your Treo had to wait too long to connect to the Exchange server. The connection may have
been lost, the server may be temporarily overloaded, or the server may have encountered an
internal error. Check your Exchange server name and proxy server settings (see "Setting Up
Wireless Synchronization" on page 308), and try again later.
An Alert Tells Me That ActiveSync Encountered a Problem With [Item Type] [Item Name]
There is an error while synchronizing a single item. This error can usually be corrected only
by removing the item that caused the error. If you sync again to see if the error persists, be
aware that items causing this type of error are skipped and do not show up again.
An Alert Tells Me That My Account Information Could Not Be Detected
When you set up the Exchange server sync options, the credentials page was left blank.
Correct the credentials (see "Setting Up Wireless Synchronization" on page 308), or set up
your Treo to sync only with a computer, and try to sync again.
An Alert Tells Me that My Device Timed Out While Waiting For Credentials
The Exchange server credentials screen was left open too long. Reenter the Exchange server
credentials, and try to sync again.
My Today Screen Settings Are Not Restored After a Hard Reset
Settings such as the background image and plug-in choices are not backed up during
synchronization, so they can't be restored after a hard reset. If you use a backup utility, such
as the included Sprite Backup, you may be able to restore a backup to recover your Today
screen settings and other additional information.
When I Sync With My Exchange Server My Information Is Not Downloading to My Treo
Check with your system administrator to obtain the name of the mail server that offers you
wireless access to the corporate mail system. If you cannot obtain the name of this server
(some companies do not give it out, because they do not want wireless access to their
servers), you cannot use ActiveSync to synchronize with the Exchange server. You can also
check the following setting:
Section 7A: Help 367