Page 2
Disclaimer and limitation of liability Palm Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software.
Welcome Congratulations on the purchase of your Palm smartphone! Benefits Make and receive phone calls • Manage your contacts, calendar, • and task list Receive and send corporate and • personal email messages Treo 500v ® ™ Browse the web •...
LOOK HERE: Don’t miss the helpful tips and cross-references given in these boxes. What’s in the box? All of the following items should be in the smartphone box: Hardware Treo 500v smartphone • Rechargeable battery (1200 mAh) • AC charger with international adapters •...
® software Where to learn more Websites Support from Palm and online forums: go.palm.com/treo500v/. Registration To obtain discounts on software and accessories, faster technical support, updates, and special promotions: palm.com/register. Registration is free.
Page 11
Customer service from your network operator For questions about your mobile account or features. Corporate network support/your IT administrator If you are having problems synchronising information on a corporate network W H E R E T O L E A R N M O R E W E L C O M E...
Page 12
W E L C O M E W H E R E T O L E A R N M O R E...
Setting up You’re about to discover the many things about your smartphone that will help you better manage your life and have fun, too. As you become more familiar with your smartphone, you’ll want to personalise the settings and add applications to make it uniquely yours.
Page 14
In this chapter Palm Treo 500v smartphone overview..... . . 15 Inserting the SIM card and battery......17 Charging the battery.
Palm Treo 500v smartphone overview Front view Indicator light (visible when smartphone is charging) Earpiece Volume Side button Left softkey Phone/Send 5-way navigator with Centre button Right softkey Back Home Microphone Headset jack P A L M T R E O 5 0 0 V S M A R T P H O N E O V E R V I E W...
Page 16
S E T T I N G U P Be careful not to scratch or crush your smartphone screen. Do not store it in a place where other items might damage it. Back view Expansion card tray (located inside battery compartment, beneath battery) SIM card slot...
The smartphone speaker IMPORTANT includes a large magnet, so be sure not to store your smartphone near credit cards or other items that could be demagnetised. Top view Power Inserting the SIM card and battery Your SIM card contains account information such as your phone number and voicemail access number.
Page 18
5 Slide the battery door back into place. 6 Press and hold Power Notch Palm If your smartphone does not turn on after you insert the battery, you need to connect it to the AC charger to charge it (see Charging the battery).
To ensure proper functioning and avoid nullifying the warranty, be sure to use batteries from Palm only. Visit palm.com. Charging the battery Although the battery may come with a sufficient charge to complete the setup...
Page 20
S E T T I N G U P When your smartphone is on (see Turning your Palm Treo 500v smartphone on/off), ® ™ the onscreen battery icon displays the charging status: This icon indicates that the battery is being charged.
Page 21
to a different number or let all calls be picked up by voicemail (see Forwarding calls). To see if your wireless services are on, press Power Wireless Manager. If you are synchronising email and other • information directly with your corporate Exchange server using Microsoft Exchange ActiveSync , set the...
S E T T I N G U P Charge your battery at a comfortable • room temperature. Charging your battery in cold temperatures results in lower usable charge capacity. Making your first call 1 Press Home screen. You can also press End to display your Home screen, unless you are on a call.
What’s my number? Make sure your BEFORE YOU BEGIN phone is on (see Turning your phone on). 1 Press Home , and then press Start (left softkey). 2 Navigate to the My Settings content list and press All Settings softkey). 3 Select Phone, and then select Call Options.
Page 24
S E T T I N G U P S E T T I N G U P S Y N C H R O N I S A T I O N...
Moving around on your Palm ® Treo Have you ever been to a new city and felt a bit lost until you figured out the streets? Learning to move around on your Palm Treo 500v smartphone is similar. Most applications that ®...
Page 26
In this chapter Navigating around the screen ......27 Using the keyboard ........33 Opening and closing applications.
Navigating around the screen To navigate around the smartphone screen, you use the 5-way navigator. As you become familiar with your smartphone, you’ll find your own favourite way to scroll, highlight, and select items. Centre Left M O V I N G A R O U N D O N Y O U R P A L M Using the 5-way, press Right , or Down screen.
Page 28
M O V I N G A R O U N D O N Y O U R P A L M Scrolling through screens As on a computer, on your smartphone you scroll to move from field to field or page to page, or in some cases to highlight an item or option in a list.
Page 29
The best way to learn to use the 5-way is to experiment. Press the 5-way buttons, and as you do, follow the movement of the border around the screen. The behaviour of the 5-way varies slightly in each application. The highlight can take one of two forms, depending on what is highlighted: Border: This rectangular border •...
Page 30
M O V I N G A R O U N D O N Y O U R P A L M Using the softkeys Left softkey activates this command Left softkey The left and right softkeys give you quick access to tasks that you can do on the current screen, so the softkey items vary from application to application and from...
Page 31
2 Press Up or Down to highlight a menu item. 3 If an arrow appears at the top or bottom of the displayed menu items, press or Down to view additional items. 4 If an arrow appears next to a menu item, press Centre or Right display additional options for that item,...
Page 32
M O V I N G A R O U N D O N Y O U R P A L M Fields that display a right arrow only do not contain list items. These are either text-entry fields (see Using text-entry fields), or selection fields (for example, the Attendees field in Calendar or the Categories field in Contacts or Tasks).
With the field highlighted, press • Right or Left to scroll through the options until the one you want appears. This works with all list fields except the Subject field in Calendar and Tasks. In that field, you can press Centre display list items.
Page 34
M O V I N G A R O U N D O N Y O U R P A L M Use the keyboard to enter text and other symbols in many applications on your smartphone, as well as to dial phone numbers (see Using your Home screen).
Page 35
The address and subject lines in an email, text, or multimedia message you compose, as well as the message body, are also text-entry fields. Some fields that display a right arrow—for example, the Attendees field in Calendar or the Categories field in Contacts or Tasks—are selection fields, not text-entry fields.
M O V I N G A R O U N D O N Y O U R P A L M Entering other symbols and accented characters You can enter symbols and accented characters that don't appear on the keys by using the alternative character list.
Page 37
Your smartphone can run multiple apps at the same time, so when you finish using one, just open the next one you want to use. Using the Recent Programs content list 1 Press Home , and then press Start (left softkey). The Recent Programs content list is displayed.
Page 38
M O V I N G A R O U N D O N Y O U R P A L M Using keyboard shortcuts Home + Right Message Centre content list. Home + Left content list. You can create additional keyboard shortcuts to quickly open apps (see Creating keyboard shortcuts).
1 Press Home , and then press Centre 2 Select Applications , and then select Organiser & Tools 3 Press More (left softkey) and select Task Manager 4 Do one of the following: Close a single application: Highlight the application you want and press Close (left softkey).
Page 40
M O V I N G A R O U N D O N Y O U R P A L M Start (left softkey): Press this • key to open the content lists (see Using the Recent Programs content list and Using other content lists).
Your phone The phone is your home base for making and receiving calls. You can creatively manage multiple calls, such as swapping between calls and creating conference calls. You can also access voicemail or talk using a wired or wireless headset. Benefits Stay in touch—you choose how •...
Page 42
In this chapter Turning your Palm Treo 500v smartphone on/off ... . . 43 ® ™ Making calls from the Home screen ......45 Other ways of making calls .
500v ™ smartphone on/off The term smartphone refers to the device and its physical aspects. The term phone refers to the wireless feature of your Palm Treo 500v smartphone that enables you ™ to connect to your network operator’s network so that you can make and receive calls and send and receive data.
Page 44
5 0 0 V S M A R T P H O N E O N / O F F icon appears at the top icon has bars in it. If Press and hold Power until the Palm logo appears. ® If battery power is extremely low, the Press and hold Power .
You can also turn your smartphone off by pressing Power and selecting Power off. Waking up the screen After a designated period of inactivity, your smartphone screen turns off, even though your smartphone is still powered on. If the screen turns off, wake up the screen by pressing any key.
Page 46
Y O U R P H O N E When you're on a call, you can DID YOU KNOW enter +, *, or # without first pressing Option. You can also press P to pause. This makes it easy to respond to further dialling instructions. 3 Press Phone/Send You do not need to press Option to NOTE...
Page 47
Last name (SMI for Smith) • First initial, a space, and then last • initial (J S for John Smith) A few letters of the first name, a • space, and then a few letters of the last name (JOH SMI for John Smith) For example, entering SM finds both Smilla Anderson and John Smith.
Y O U R P H O N E Dialling with a speed dial BEFORE YOU BEGIN Create some speed dials. See Creating • speed dials. Make sure your phone is on and that • you’re inside a coverage area (see Turning your phone on).
Dialling by company name Make sure your BEFORE YOU BEGIN phone is on and that you’re inside a coverage area (see Turning your phone on). 1 Press Home , and then press Start (left softkey) 2 Navigate to the Favourite Contacts content list and press All Contacts (right softkey).
Y O U R P H O N E the phone as you normally would. The audio pauses during your call. To answer a call, do one of the following: Press Phone/Send • Press Answer • If a headset is attached, press the •...
What can I do during a call? Your smartphone offers many advanced telephone features, including call waiting, six-way conferencing, and call forwarding. These features depend on your service plan. Contact your network operator for more information. When you make or receive a call, the call info appears on your Home screen.
Page 52
Y O U R P H O N E Ending a call Do one of the following: Press End • Press the headset button (if a headset is • attached and has a button on it). Some headsets do not have a button. Switching applications during an active call You can use many other applications on...
Page 53
2 Highlight the number you want to save. 3 Press Save (left softkey). 4 Do one of the following: Create a new contact: Select <New Contact>. Add this number to an existing contact: Select the contact name. Decline adding the number: Press Cancel (right softkey).
Page 54
Y O U R P H O N E Press Swap • move between callers by placing the current active call on hold and talking on the other line. Make the calls a conference call. See • Making a conference call. Making a conference call BEFORE YOU BEGIN support the conference call feature.
Page 55
number of calls you can join in conference depends on your service plan. Extract a caller from the conference • call to talk with them privately by pressing Menu (right softkey), selecting Private, and then selecting the phone number. The extracted call becomes the active call.
Y O U R P H O N E the settings may already be set by your network operator to send your calls to voicemail. 5 Press Done To turn off call forwarding, press Menu (right softkey) and select Disable All. Working with called numbers You can redial a number you’ve recently...
Page 57
select Send Text Message. Enter the message text and press Send (left softkey). View more details about the number: Press Menu (right softkey) and select Open Call. The first entry shows the length of your last call with this number. Use the other entries to call the number or send a text message.
Y O U R P H O N E Save the phone number to a contact: Press Save to Saving phone numbers. Open the contact associated with the phone number: Press Menu (right softkey) and select Find Contact. Send a text message to the number: Press Menu select Send Text Message.
Page 59
1 Press Home , and then press Start (left softkey). 2 Navigate to the Favourite Contacts content list and press All Contacts (right softkey). 3 Select the contact to whom you want to assign a speed dial. 4 Highlight the phone number to which you want to assign a speed dial.
Y O U R P H O N E Using a phone headset You can connect a phone headset for hands-free operation. You can use either the headset that came with your smartphone or a compatible third-party headset. Using a wired headset U S I N G A P H O N E H E A D S E T IMPORTANT smartphone is permitted where you are...
Page 61
2.0 or earlier. For a list of compatible hands-free devices with Bluetooth wireless technology, go to go.palm.com/treo500v/. After you set up a connection with a Bluetooth headset or hands-free car kit, you can communicate with that device...
Page 62
Y O U R P H O N E 3 Navigate to the My Settings content list, highlight Bluetooth, and then press Turn On (left softkey). 4 Select Bluetooth, and then select Add new device. 5 Wait for your smartphone to search for devices and to display the device list.
Bluetooth range is up to 9 metres in optimum environmental conditions. To find out how to transfer your contacts from your smartphone to your car kit, go to go.palm.com/treo500v/. Customising phone settings Selecting ringtones and alert sounds You can set tones for incoming phone calls, notifications, and voicemail messages.
Page 64
Y O U R P H O N E BEFORE YOU BEGIN downloaded or emailed ring tone, make sure it has been saved or copied to the My Ringtones folder on your smartphone (see Finding information). 1 Press Home Start (left softkey).
Page 65
When the phone is ringing, press Volume (on the side of your smartphone) to adjust the ring volume. While a call is in progress, press Volume to adjust the call volume. Assigning a caller ID ringtone 1 Press Home , and then press Start (left softkey).
Page 66
Y O U R P H O N E 1 Press Home Start (left softkey). 2 Navigate to the My Settings content list and press All Settings softkey). 3 Select Phone, and then select Call Barring. 4 Select the Block incoming calls list, and then select one of the options: Off: No incoming calls are blocked.
Page 67
3 Select Phone, and then select Call Waiting. 4 Check the box if you want to receive call waiting notifications. 5 Press Done (left softkey). Setting caller ID You can set the option for who can see your number when you call them. Make sure your BEFORE YOU BEGIN phone is on and that you’re inside a...
Page 68
Y O U R P H O N E unlock the SIM card. Contact your network operator for more information and your PIN2 and PUK2. BEFORE YOU BEGIN Make sure your phone is on and that • you’re inside a coverage area (see Turning your phone on).
Page 69
so by a representative from your network operator. Make sure your BEFORE YOU BEGIN phone is on and that you’re inside a coverage area (see Turning your phone on). 1 Press Home , and then press Start (left softkey). 2 Navigate to the My Settings content list and press All Settings softkey).
Page 70
Y O U R P H O N E 5 To search for other available networks, press Menu Find a New Network, and then select an available network. 6 To switch to another network, press Menu (right softkey), select Select a Network, and then select an available network.
4 Select one or more of the following options: Any key answer: Check the box if you want to answer incoming calls by pressing any key. Show SIM contacts: Check the box if you want contacts on your SIM card displayed when you do a contact lookup.
Y O U R P H O N E BEFORE YOU BEGIN SIM toolkit application varies depending on your network operator. Contact your network operator for the SIM toolkit application name. 1 Press Home Centre 2 Select Applications select More. 3 Select the SIM toolkit application.
Page 73
The SIM card is locked. You need to enter a PIN or a PUK to unlock the SIM card (see Locking the SIM card). A voice call is in progress. A voice call is on hold. All calls are being forwarded. A data call is in progress.
Page 74
Y O U R P H O N E Your smartphone’s battery is being charged. Your smartphone’s battery is fully charged. Network Your phone is on. When you turn operator off your phone, Phone Off name appears instead. A synchronisation error occurred. The vibrate profile is enabled.
Synchronising information Synchronising means that information that has been entered or updated in one place—your Palm computer, or your corporate server—is automatically updated in the other. There’s no need to enter information twice. Some types of synchronisation can happen on an automated schedule, so you don’t even have to think about it.
Page 76
In this chapter Synchronisation overview ....... . 77 How do I synchronise?........77 What can I synchronise? .
Synchronisation overview This chapter discusses using desktop sync software and other methods to synchronise your smartphone and your computer. When you synchronise, info you enter on your smartphone, your computer, or your corporate server is automatically updated in the other location. There’s no need to enter the info twice.
S Y N C H R O N I S I N G I N F O R M A T I O N you synchronise wirelessly with the server. You need the desktop sync software to synchronise pictures, videos, music files, and other info directly with your computer.
Page 79
If you don’t already have Outlook 2003 or later installed on your computer, you can install a trial version of Outlook 2007 from the Windows Mobile Getting Started CD. Insert the CD into your computer’s CD drive, select Add Programs (Windows XP) or Bonus Software (Windows Vista), and then select the link to download a trial version of Outlook 2007 .
Page 80
S Y N C H R O N I S I N G I N F O R M A T I O N Info type Outlook Email Word, Excel, PowerPoint, PDF files Music and video files Pictures Outlook Notes W H A T C A N I S Y N C H R O N I S E ? Method Where to learn more...
Info type Method Files to be Desktop sync software transferred to an expansion card If you want to synchronise music and videos, you need to have Windows Media Player 10 or later installed on your computer. If you don’t already have Windows Media Player on your computer, you can download it from microsoft.com.
Page 82
S Y N C H R O N I S I N G I N F O R M A T I O N Because your desktop copy of DID YOU KNOW Outlook also syncs with the server, whatever is synchronised to the server from your smartphone also shows up in Outlook;...
Page 83
If you installed ActiveSync desktop software on a Windows XP computer, you may have already set up your smartphone to synchronise wirelessly with the server. To check, press Home, press Centre on the 5-way, and then select Applications. Select Organiser & Tools, and then select ActiveSync.
Page 84
S Y N C H R O N I S I N G I N F O R M A T I O N The Exchange server settings are case- sensitive. Be sure to enter uppercase and lowercase letters properly. 8 Check the Save password box.
Page 85
Setting the synchronisation schedule You can set a synchronisation schedule in either of the following situations: If you use Microsoft Exchange Server 2007 or Microsoft Exchange Server 2003 with Service Pack 2: By default, wireless sync takes place anytime info is updated on either your smartphone or the server using Microsoft Direct Push.
S Y N C H R O N I S I N G I N F O R M A T I O N Send/receive when I click Send: Specifies whether items are sent as soon as you select Send in the email application, or whether they are held until the next synchronisation.
Page 87
computer, you must install the software that you can download from the link on the Windows Mobile Getting Started CD that came with your smartphone. System requirements Your computer must meet the following minimum system requirements: Windows XP Service Pack 2 or •...
Page 88
S Y N C H R O N I S I N G I N F O R M A T I O N computer must have all its resources available to install the software. 2 Insert the Windows Mobile Getting Started CD into the CD drive on your computer.
Page 89
computer must have all its resources available to install the software. 2 Insert the Windows Mobile Getting Started CD into the CD drive on your computer. 3 If prompted, click RunStart.exe. 4 Click Continue. 5 Select your language and click Next. 6 Select Setup and Installation.
Page 90
S Y N C H R O N I S I N G I N F O R M A T I O N To open the desktop sync software, do one of the following: Windows XP: To open the ActiveSync desktop software window, double-click the ActiveSync icon in the taskbar in the...
Page 91
ACCESS device, you can learn more about how to move content, such as pictures, music, and files, to your smartphone by going to go.palm.com/ treo500v/. USB sync cable S E T T I N G U P Y O U R C O M P U T E R F O R S Y N C H R O N I S A T I O N device or from ®...
S Y N C H R O N I S I N G I N F O R M A T I O N Synchronising using the sync cable Every time you connect your smartphone to your computer, the desktop sync software automatically turns on and checks whether changes you made on the computer or on the smartphone need to be...
Page 93
setting up your device, and then select Connection settings. 2 Check the Allow connections for one of the following box, and then select Bluetooth. 3 On your smartphone, press Home and then press Start softkey). 4 Navigate to the My Settings content list, highlight Bluetooth, and then press Turn On (left softkey).
S Y N C H R O N I S I N G I N F O R M A T I O N Setting synchronisation options Changing which applications sync You must select sync options if you want to synchronise notes, pictures, and other types of files.
Page 95
Stopping synchronisation If you ever need to manually stop synchronisation, follow these steps: 1 Press Home , and then press Centre 2 Select Applications , and then select ActiveSync 3 Press Stop (left softkey). S Y N C H R O N I S I N G I N F O R M A T I O N S E T T I N G S Y N C H R O N I S A T I O N O P T I O N S...
Page 96
S Y N C H R O N I S I N G I N F O R M A T I O N S E T T I N G S Y N C H R O N I S A T I O N O P T I O N S...
Your email You already know how efficient email is for staying in touch. Now your Palm Treo 500v smartphone brings you a new ® ™ level of convenience: email on the go. Enjoy the ease and speed of communicating with friends, family, and colleagues anywhere you can access your network operator’s data...
Page 98
In this chapter Setting up email ........99 Sending and receiving messages .
Setting up email BEFORE YOU BEGIN Before you use your smartphone to • send or receive messages, consult your network operator for pricing and availability of email services and data rate plans. Make sure your phone is on and you’re •...
Page 100
Y O U R E M A I L Email account type Type of email you can access How to set up Microsoft Exchange server Hotmail Free web-based email Some web-based email providers such as Yahoo! and Gmail allow you to configure your email account so that you can access it from the email application on your smartphone instead of from the web browser.
Page 101
2 Select MyMail. 3 Select the Welcome to Vodafone! Set up your MyMail account message. 4 Select the link within the message. 5 If prompted, press Yes softkey) to go to the web page. 6 Follow the instructions for setting up your MyMail email account.
Page 102
Y O U R E M A I L 7 Press Next 8 Enter your account username and password. 9 If you want your password entered automatically, check the Save password box. If you want to enter your password each time you access this account, do not check this box.
Page 103
account that you have with an Internet service provider (ISP), an email account that you access using a VPN server connection (such as a work account; see Connecting to a VPN), or any other IMAP or POP email account. Work with your BEFORE YOU BEGIN email provider or system administrator to gather the following info:...
Page 104
Y O U R E M A I L Internet email: Select this option if you access email from any type of email account except a corporate account that uses an Exchange mail server. Exchange server: Select this option if you access email from a corporate email account using an Exchange server.
Page 105
password box. If you want to enter your password each time you access this account, do not check this box. Checking the Save password DID YOU KNOW box makes it easier to check your email, because you don’t have to enter your password each time.
Page 106
Y O U R E M A I L settings; see Changing email download settings for information. 18 Press Finish prompted, press OK to download messages for this account now. To delete an email account or to edit account settings—for example, if you need to change the name of the outgoing mail server—press Home, press Centre on the 5-way, and then press Messaging.
Page 107
username and password when sending email. 2 Select Advanced Server Settings, and then select the correct settings for either of the following: Require SSL for Incoming email: Check the box if your account requires SSL for incoming messages. Require SSL for Outgoing email: Check the box if your account requires SSL for outgoing messages.
Y O U R E M A I L Sending and receiving messages Selecting which email account to use If you set up more than one email account on your smartphone (see Setting up email), you can select the account you want to use to view or send messages in one of the following ways: Press Home...
Page 109
When addressing a message, DID YOU KNOW you can enter one or more letters of the contact’s first and last names, separated by a space, and then select the name. To address a message to multiple recipients, separate the addresses by pressing Enter or entering a semicolon (;).
Page 110
Y O U R E M A I L Receiving email messages How you receive email messages depends on the type of account you are using and how you synchronise: If you set up a MyMail email account, • new email messages are sent to your smartphone as they appear on the server.
Page 111
Receive list during account setup (see Setting up a POP/IMAP account: Common email providers or Setting up a POP/IMAP account: Other email providers), as follows: If you chose a time interval: Your smartphone automatically checks for and downloads new messages according to that interval.
Y O U R E M A I L You can receive and open DID YOU KNOW attachments in a number of different formats, including PDF . PDF file attachments open in PDF Viewer on your smartphone (see PDF Viewer). You can save an attachment to an expansion card inserted into your smartphone.
Page 113
Exchange Server 2007 or Exchange Server 2003 upgraded to Service Pack 2. This feature is useful only if you know the exact name as it appears in the directory. You can use the Global DID YOU KNOW Address List to find a contact. In Contacts, press Menu (right softkey) and select Company Directory.
Page 114
Y O U R E M A I L 2 Select the account you want. 3 Begin typing the word or phrase you want to find. This can appear in any of the address fields or the subject field. The list display changes to show only those messages containing the letters you have entered.
Page 115
To delete messages from the message list: 1 Highlight the message you want to delete. 2 Press Delete (left softkey). 3 Select Yes to confirm the deletion. Using email shortcuts You can perform common email tasks by pressing and holding certain keys on the keyboard.
Page 116
Y O U R E M A I L 5 Select the account for which you want to create a signature. 6 Check the Use signature with this account box to add this signature to new messages you create with this account.
Page 117
recent to oldest) or descending (Z-A or oldest to most recent). After deleting or moving a message: Specifies what you want to see after you delete or move an email message you are reading: the message list, the next message, or the previous message.
Page 118
Y O U R E M A I L Display account picker when opening Messaging: Specifies whether a list of your email accounts appears when you open the Messaging application, allowing you to select the one you want to use. If the box is unchecked, the Inbox application opens to the last account you used.
Page 119
5 Select any of the following: Download the past: Specifies the number of days’ worth of email to be retrieved for each automatic or manual retrieval. To save memory, limit the number of emails that are downloaded to your smartphone by selecting a smaller time interval for how many days’...
Y O U R E M A I L Encrypt messages: Specifies whether downloaded messages should be encrypted for extra security. Sign messages: Specifies whether messages should be given a digital signature as an extra security measure. My email addresses: Indicates the addresses to which the security measures should be applied.
4 To accept the invitation, press Accept (left softkey), select whether to edit (include comments with) your response, and then select (left softkey). To decline or tentatively accept the invitation, press Menu softkey) and select Decline or Tentative. If you receive an updated meeting invitation, you can again choose to accept, decline, or tentatively accept.
Page 122
Y O U R E M A I L S E N D I N G E M A I L M E S S A G E S F R O M W I T H I N A N O T H E R A P P L I C A T I O N...
If you need to get a short message to a friend or a coworker fast, send a text message from your Palm smartphone to their mobile phone or email address. If you need more than text to express yourself, use multimedia messaging to give your message extra impact by adding a photo, video, or sound file.
Sending and receiving messages You can use your smartphone to send and receive brief text messages (SMS) and multimedia messages (MMS). Before you send or receive messages, consult your network operator for pricing and availability of text and multimedia messaging services.
Page 126
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S If the recipient’s name, mobile • number, or email address is in your Contacts list, press Menu softkey), select Add Recipient, and then select the recipient from the list.
Page 127
You can set general DID YOU KNOW preferences that apply to all incoming and outgoing messages (see Customising your message settings). If you set options for an individual message, those options override your general preferences for that message only. 1 On the message compose screen, press Menu (right softkey).
Page 128
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S BEFORE YOU BEGIN phone is on and that you’re inside a coverage area (see Turning your phone on).
Page 129
camera or insert an existing picture or video. Insert Audio: Enables you to record a message, such as a voice caption for a picture, or insert an existing sound, such as a ringtone. You can add one sound per slide; to send more than one sound in a message, add another slide to your message.
Page 130
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S 3 Select any of the following options: Priority: Indicates the priority for this message.
Page 131
resume playback, press Play softkey). Save the item that is playing (multimedia message only): Press Menu (right softkey) and select Save. Reply to the message: Press Menu (right softkey) and select Reply > Reply or Reply > Reply All. If the message is a text message or NOTE a multimedia message containing a single picture with no audio, press Reply...
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S 1 Open a message in the Inbox or another folder. 2 Select the phone number, email address, or URL (appears as underlined blue text).
Page 133
confirmation that text messages message have been delivered. Use Unicode when necessary: Automatically converts a message to Unicode language if the receiving device requires it. 6 Press Done (left softkey). Customising multimedia message settings 1 Press Home , and then press Right to open the Message Centre content list.
Page 134
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S Validity Period: Indicates how long messages remain available to be sent if the recipient’s phone or email address is not available when you originally send the message.
Page 135
Roaming Reception: Indicates whether multimedia messages are downloaded automatically or whether you receive a prompt to download multimedia messages when you are roaming outside of your home network. Allowed Message Types: Specifies which types of messages you allow to be downloaded to your smartphone. Reject Anonymous Message: Specifies that messages whose sender is hidden should not be downloaded to...
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S Using Windows Live Windows Live is a set of services that combines online search features, email, and instant messaging: Live Search: Enables you to search for...
Page 137
4 The first time you sign into Windows Live, press Accept (left softkey). 5 Enter your Hotmail email address and password. Leave the Save password box checked if you want to have your password entered automatically. 6 Press Next (left softkey). 7 Check the Live Search bar box to have the Live Search bar appear on your Home screen.
Page 138
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S 10 Press Next 11 Press Done Windows Live main page is displayed. Using Windows Live Mail BEFORE YOU BEGIN phone is on and that you’re inside a...
Page 139
1 Press Home , and then press Start (left softkey). 2 Navigate to the Windows Live content list and select Windows Live Messenger. 3 Press Sign in (left softkey). 4 If you have not already set up a Windows Live Mail account (see Setting up Windows Live Mail), the first time you sign into Windows Live Messenger, press Accept...
Page 140
Y O U R T E X T A N D M U L T I M E D I A M E S S A G E S 9 (Optional) To send a picture or other file, press Menu Send, and then select the type of file you want to send.
You use the web for so many things: finding driving directions, getting news, buying gifts, checking web-based email. Now, with your network operator’s network and your Palm 500v smartphone’s built-in web browser, you can take the web with you almost anywhere you go.
Page 142
In this chapter Browsing the web ........143 Connecting to devices with Bluetooth wireless technology.
Browsing the web Internet Explorer Mobile provides quick and easy access to web pages. You can view most sites on your smartphone that you can view on your computer, including those with security and advanced features, such as JavaScript and frames. Internet Explorer Mobile supports JavaScript, Secure Sockets Layer (SSL), and cookies, but does not support plug-ins...
Page 144
Y O U R C O N N E C T I O N S T O T H E W E B A N D W I R E L E S S D E V I C E S 5 Press Menu View, and then select one of the following:...
Page 145
To send email from a web page, • select the address link. You need to configure an email application on your smartphone before you can use this feature (see Your email). To adjust the size of the text on web •...
Page 146
Y O U R C O N N E C T I O N S T O T H E W E B A N D W I R E L E S S D E V I C E S 3 (Optional) Select Name and enter a different description.
Page 147
3 Select Name and enter a new name for the file. 4 Select the Folder list, and then select the folder where you want to save the file. 5 Select the Location list, and then select where you want to store the file: Main memory or Storage card.
Page 148
Y O U R C O N N E C T I O N S T O T H E W E B A N D W I R E L E S S D E V I C E S preferences).
Connecting to devices with Bluetooth ® wireless technology With the built-in Bluetooth wireless ® technology on your smartphone, you can connect to a number of Bluetooth devices such as a headset or hands-free car kit, as well as to other phones, handhelds, or piconets.
Page 150
Y O U R C O N N E C T I O N S T O T H E W E B A N D W I R E L E S S D E V I C E S Check your battery level DID YOU KNOW before establishing a Bluetooth connection.
Page 151
4 Wait for your smartphone to search for devices and to display the device list. 5 Select the device with which you want to connect, and press Next softkey). 6 Enter a numeric passkey between 1 and 16 digits long and press Next (right softkey).
Page 152
Y O U R C O N N E C T I O N S T O T H E W E B A N D W I R E L E S S D E V I C E S To delete the established partnership with a device, go to the Bluetooth Devices screen and highlight the connection you want to...
Page 153
2 Navigate to the My Settings content list and press All Settings softkey). 3 Select Connections, and then select Bluetooth Profiles. 4 Select any of the following options: File Transfer: Enables you to specify where to store files you receive through a Bluetooth connection.
Y O U R C O N N E C T I O N S T O T H E W E B A N D W I R E L E S S D E V I C E S Using your device as a wireless modem Internet Connection Sharing (ICS) is the...
Page 155
Point” or something similar appears in the list of Bluetooth services. Don’t see your smartphone icon or the list of services? Check the documentation included with your computer, or contact your computer manufacturer for help. Different computer models use different terminology for the Bluetooth connection features.
Page 156
Y O U R C O N N E C T I O N S T O T H E W E B A N D W I R E L E S S D E V I C E S U S I N G Y O U R D E V I C E A S A W I R E L E S S M O D E M...
Do you have a wallet bulging with photos of friends, family, pets, and your most recent holiday? Are you tired of carrying both your MP3 player and your phone? Your Palm Treo 500v smartphone solves both problems. You ®...
Page 158
In this chapter Synchronising your media files......159 Camera..........160 Pictures &...
Synchronising your media files You can synchronise pictures, videos, and music files between your smartphone and your computer so that changes you make show up on both your computer and your smartphone. To synchronise media files, you must first choose Media as one of your synchronisation options on your smartphone;...
Y O U R P H O T O S , V I D E O S , A N D M U S I C On a computer running Windows Vista, you use Windows Media Player to synchronise all types of media files— pictures, videos, and music files—that are on your computer to your smartphone.
Page 161
see Synchronising media files: Windows Pictures are captured and DID YOU KNOW stored in 16-bit colour, JPG format. Resolution settings range from a low end of 96 x 72 pixels to a high end of 1600 x 1200 pixels. You can change the default setting.
Page 162
Y O U R P H O T O S , V I D E O S , A N D M U S I C 8 Hold your smartphone still until the picture renders, and then do one of the following: Press Camera •...
Page 163
5 Adjust the position of your smartphone until you see the subject you want to record on the screen. 6 (Optional) Adjust either of the following: Brightness: Press Menu softkey) and select Brightness to change the image brightness. Resolution: Press Menu select Quality to change the video resolution.
Page 164
Y O U R P H O T O S , V I D E O S , A N D M U S I C When sending pictures in email, use this picture size: Sets the size of pictures you send in an email message. When rotating a picture, rotate 90 degrees: Sets the direction in which pictures rotate.
Type filename prefix: Assigns a name to a series of pictures to be captured, such as Seattle001, Seattle002, and so Still image compression level: Sets the default quality and size for newly captured still pictures. 7 Select Video and set either of the following options, Press Done (left softkey) when you have finished.
Page 166
Y O U R P H O T O S , V I D E O S , A N D M U S I C Viewing a video In addition to viewing the videos you capture with the built-in camera, you can view videos captured on many popular digital cameras or streamed from websites.
Page 167
3 Select the option you want to use to send the picture or video: an email account or MMS. 4 When the Messaging application opens, address and send the message (see Creating and sending an email message or Creating and sending a multimedia message).
Page 168
Y O U R P H O T O S , V I D E O S , A N D M U S I C If you have an expansion card inserted into your smartphone, select Storage Card to paste the picture or video to the card.
To save the edited picture with a new • file name, press Menu softkey), select Save As, enter a name for the picture, and press Done (left softkey). Deleting a picture or video 1 Highlight the picture or video you want to rename.
Page 170
Y O U R P H O T O S , V I D E O S , A N D M U S I C video thumbnail after synchronising the files. You can listen to these music, audio, and video files through the speaker on the back of your smartphone or through stereo headphones.
Page 171
4 Do one of the following: Windows XP: When the Device Setup Wizard opens on your computer, click Automatic. Check the Customise the playlists that will be synchronised box. Windows Vista: Select the Sync tab, and then select Treo > Set Up Sync. Check the Sync this device automatically box.
Page 172
Y O U R P H O T O S , V I D E O S , A N D M U S I C 4 Select the library you want to use. If you can’t find a media file on your expansion card, update the library (see Working with libraries).
Page 173
Left skips to the beginning of the current file or to the previous file. Right skips to the next file. Volume button increases or decreases the volume level. You can play streaming files DID YOU KNOW from the web. To play an MMS (Microsoft Media Streaming) file, press Menu on the Library screen and select Open URL.
Page 174
Y O U R P H O T O S , V I D E O S , A N D M U S I C To delete an item from a library, highlight the item, press Menu (right softkey), and select Delete from Library.
Page 175
To view more info about a file, • highlight the file, press Menu and select Properties. To save the playlist, press Menu • (right softkey) and select Save Playlist. To remove all items from the Now • Playing playlist, press Menu (right softkey) and then select Clear Now Playing.
Page 176
Y O U R P H O T O S , V I D E O S , A N D M U S I C Shrink to fit window: Sets whether videos are automatically scaled to fit the Playback screen. 5 Select Network and set the following options.
Mobile TV Mobile TV lets you watch entertainment, sports, news, and other television programming right on your smartphone. The content is displayed at a fixed resolution and size on your smartphone screen. BEFORE YOU BEGIN You must subscribe to data services •...
Page 178
Y O U R P H O T O S , V I D E O S , A N D M U S I C M O B I L E T V...
Your personal information organiser Say good-bye to paper calendars and throw away those scribbled to-do lists. Your Palm you need to organise your personal information and keep it with you wherever you go. You never lose your information, even if your battery is completely drained.
Page 180
In this chapter Contacts..........181 Calendar .
Contacts Adding a contact 1 Press Home , and then press Start (left softkey). 2 Navigate to the Favourite Contacts content list and press All Contacts (right softkey). 3 Press New (left softkey). 4 Select the type of contact to create: Outlook Contact: This type of contact is stored in the Contacts application on your smartphone and synchronises with...
Page 182
Y O U R P E R S O N A L I N F O R M A T I O N O R G A N I S E R Take some time to scroll down through all the fields in a new contact.
Page 183
Last name • One or more letters of the first and • last name separated by a space Phone number (be sure to press • Option twice to turn on Option Lock before entering a phone number) You can type letters from the last name first;...
Page 184
Y O U R P E R S O N A L I N F O R M A T I O N O R G A N I S E R 2 Press Menu select Delete Contact. 3 Press Yes the deletion.
Page 185
4 Press Menu (right softkey) and select one of the following options: Beam a contact to a nearby Bluetooth device: Select Send Contact > Beam, select the device, and then press Beam softkey). Send a text message containing the contact information: Select Send Contact >...
Y O U R P E R S O N A L I N F O R M A T I O N O R G A N I S E R Calendar Displaying your calendar 1 Press Home Start (left softkey).
Page 187
3 Use the 5-way navigator to move among fields and enter information. Note the following: In the Subject field, you can enter a • subject, or press Centre from a list of predefined subjects. In fields in which you select a time, if •...
Page 188
Y O U R P E R S O N A L I N F O R M A T I O N O R G A N I S E R as banners at the top of your calendar; they don’t occupy blocks of time.
Page 189
3 Select the Attendees list. Select Add Required Attendee, and then select the name of the contact you want to invite. To invite other attendees, select Add Required Attendee, and then select the name. 4 (Optional) To invite an optional attendee, select Add Optional Attendee, and then select the name.
Page 190
Y O U R P E R S O N A L I N F O R M A T I O N O R G A N I S E R “Please treat this as Private” near the top of an open appointment. If you sync with an Exchange server, other users who can access your folders can’t see your private events;...
Set reminders: Specifies whether a reminder is automatically added to new events and how long before the event the reminder appears. You can override this setting for individual events. Send meeting requests via: Specifies the email account used to send meeting requests.
Page 192
Y O U R P E R S O N A L I N F O R M A T I O N O R G A N I S E R 5 Set any of the following: Subject: Specifies a name for the task. Priority: Specifies the priority level for this task.
Page 193
2 Press Complete (left softkey). Overdue tasks appear in red. DID YOU KNOW Organising your tasks 1 In the Tasks list, press Menu (right softkey) and select Filter. 2 Select which tasks you want to view: All Tasks, Recent, No Categories, Active Tasks, Completed Tasks, or a specific category, such as Business or Personal.
Y O U R P E R S O N A L I N F O R M A T I O N O R G A N I S E R Voice Notes Voice notes are a great way to capture thoughts, questions, and meeting notes on your smartphone.
Your Microsoft Office and other document tools Your Palm Treo 500v smartphone enables you to take your ® ™ office with you—including your Microsoft Office files. With Microsoft Office Mobile, you can carry, view, and manage Microsoft Word, Excel, and PowerPoint files on your smartphone.
Page 196
In this chapter Synchronising your Microsoft Office files..... 197 Word Mobile ......... . 199 PowerPoint Mobile .
Synchronising your Microsoft Office files You can create and edit Microsoft Office files on your computer and then synchronise the files so that changes you make show up on both your computer and your smartphone. To synchronise Microsoft Office files, you must first choose Files as one of your synchronisation options on your smartphone if you did not do so during...
Page 198
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S 3 Under Information Type, double-click Files to view a list of all synchronised files.
On this computer, synchronise the files in this folder). Windows Vista: Open the Documents\ Documents on username’s Smartphone folder. On your smartphone, you can find the synchronised file by doing either of the following: Press Home , and then press •...
Page 200
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S To open a file on an expansion card, press Menu (right softkey) and select Storage Card.
Page 201
Saving a copy of a document If a document was previously saved NOTE on a computer, any unsupported formatting may be lost when you save the file. 1 Open the document you want to copy. 2 Press Menu (right softkey) and select File >...
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S To sort documents in a different folder, select My Device or My Files and navigate to the folder you want.
Page 203
7 (Optional) If the softkey text labels are hidden, press the right softkey to display the labels, and then do either of the following: Press Menu (right softkey), • select Go to Slide, and then select the slide you want to view. Press Menu (right softkey) and •...
Page 204
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S To turn the presentation into a continuously looping slide show, check both the Use timings and the Loop continuously...
smallest) order, press Menu softkey) and select the same sort option. Saving a copy of a presentation If a presentation was previously NOTE saved on a computer, any unsupported formatting may be lost when you save the file. 1 Open the presentation you want to copy.
Page 206
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S To open a file on an expansion card, press Menu (right softkey) and select Storage Card.
Page 207
To jump to a cell or region, press Menu (right softkey) and select Go To. (In Edit mode, select Tools > Go To.) Select Cell reference or name and enter the target cell info. Press OK (left softkey). If you want to create a new workbook, open an existing workbook and save it with a new name (see Saving a copy of a workbook).
Page 208
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S 6 Select the Category list, and then select the type of function you want to insert.
Page 209
A2), selecting Entire row inserts two rows; so the original rows 1 and 2 (and their contents) are now rows 3 and 4. The rows containing the selected area and all rows beneath it move the same number of rows—two in this example— down.
Page 210
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S 3 Press Menu select Edit Mode.
Page 211
Naming a cell or range of cells 1 Open the workbook containing the cells you want to name. 2 If the softkey text labels are hidden, press the right or left softkey to display the labels. 3 Press Menu (right softkey) and select Edit Mode.
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S 5 (Optional) Check the Match case box to find text that matches the capitalisation in any text you entered in step 3.
Page 213
Opening a file 1 Press Home , and then press Centre 2 Select Applications , and then select Organiser & Tools 3 Select PDF Viewer 4 Press File (left softkey) and select Open. 5 Navigate to and select the file you want. To open a recently viewed file, press File (left softkey) and select Recent Files.
Page 214
Y O U R M I C R O S O F T O F F I C E A N D O T H E R D O C U M E N T T O O L S P D F V I E W E R...
Your application and info management tools Your Palm Treo 500v smartphone comes equipped with a ® ™ variety of tools for managing and organising your information. Get the most out of your smartphone: Install business, education, or leisure-time applications. After you use your...
Page 216
In this chapter Finding information ........217 Installing applications .
Finding information Quickly find who or what you’re looking for by using one of these search features: Lookup: Find and dial your contacts by • name or phone number. See Dialling by contact name for details. My Files: Browse through the files and •...
Y O U R A P P L I C A T I O N A N D I N F O M A N A G E M E N T T O O L S To quickly jump to the My Files folder: Press Menu softkey) and select My Files.
Page 219
Third-party applications. You can purchase a third-party DID YOU KNOW application that lets you run Palm OS applications on your smartphone. Installing applications from the Internet You can use Internet Explorer Mobile to install Windows Mobile apps in the CAB file format directly from the Internet.
Page 220
Y O U R A P P L I C A T I O N A N D I N F O M A N A G E M E N T T O O L S 3 When the download has finished, press Home , and then press Centre 4 Select My Files...
2 Connect your smartphone to your computer using the USB sync cable. 3 Open My Computer or Windows Explorer on your computer. 4 Double-click the icon representing your smartphone. 5 Navigate to the folder representing the expansion card. 6 Copy the application file(s) into the expansion card folder.
Y O U R A P P L I C A T I O N A N D I N F O M A N A G E M E N T T O O L S Sharing information Your smartphone comes equipped with a variety of options for sharing information, so that you can choose the quickest, most convenient way to send...
Page 223
DID YOU KNOW can beam depends on the type of device to which you are beaming. Other Windows Mobile 6 Standard devices are always compatible with your Treo 500v smartphone. Beaming an entry or file Make sure your BEFORE YOU BEGIN...
Y O U R A P P L I C A T I O N A N D I N F O M A N A G E M E N T T O O L S 1 Press Home Start (left softkey).
Page 225
6 Reinsert the battery and replace the battery cover. 7 Press and hold Power Palm logo appears. ® U S I N G E X P A N S I O N C A R D S...
Page 226
Y O U R A P P L I C A T I O N A N D I N F O M A N A G E M E N T T O O L S Repeat these steps when you want NOTE to remove or replace an expansion card.
Page 227
If you don’t see a save option when you press Menu (right softkey), look in the submenus (if present). If you still can’t find a save option, the application may not support this feature. 4 Select the option for where to save info, and then select Storage Card.
Page 228
Y O U R A P P L I C A T I O N A N D I N F O M A N A G E M E N T T O O L S Renaming an expansion card If you change the contents of an expansion card, you may at some point want to rename the card to better match its...
Calculator You can use Calculator for basic arithmetic calculations, such as addition, subtraction, multiplication, and division. Performing calculations 1 Press Home , and then press Centre 2 Select Applications , and then select Organiser & Tools 3 Select Calculator 4 Use the number keys to enter numbers. 5 To perform calculations, do any of the following: Add numbers: Press Up...
Page 230
Y O U R A P P L I C A T I O N A N D I N F O M A N A G E M E N T T O O L S Using the Calculator memory To store only the displayed number in memory: Press Menu and select MS.
Your personal settings Customising is optional. But why not personalise your Palm Treo 500v smartphone to make it match your lifestyle and ™ work even harder for you? You can easily customise the sounds, fonts, screen colours, and more on your smartphone. Take advantage of various levels of security.
Page 232
In this chapter Home screen settings ........233 System sound settings.
Home screen settings Selecting your Home screen background You can use any picture that is stored on your smartphone, or on an expansion card (sold separately) inserted into your smartphone, as the background for your Home screen. Your smartphone automatically detects all supported picture files on your smartphone or an expansion card and displays them as options in the background selection list.
Y O U R P E R S O N A L S E T T I N G S 3 Select Home Screen. 4 Select the Home Screen layout list, and then select the layout you want. 5 Press Done The default Home screen DID YOU KNOW layout on your smartphone is called Vodafone.
Page 235
The Automatic profile DID YOU KNOW switches from the Normal profile to Vibrate when the Calendar application on your smartphone indicates that you currently have an appointment. Customising sound profiles For each sound profile except Automatic, you can customise the settings for that profile.
Page 236
Y O U R P E R S O N A L S E T T I N G S To restore a profile’s default settings, highlight the profile, press Menu (right softkey), and then select Reset to default. Selecting Sounds & Notifications 1 Press Home Start (left softkey).
Exclamations, questions, and DID YOU KNOW warnings are alerts that require some type of input from you. They represent three different levels of importance, with exclamations representing critical errors that require input. Keypad control: Specifies whether you hear a tone or a click when you press keys.
Page 238
Y O U R P E R S O N A L S E T T I N G S 3 Press Done Changing the text size You can make the onscreen text larger for easier viewing. This affects text within all applications and settings screens;...
group size, list separators, negative number sign symbol and format, leading zero display, and measurement system (metric vs. imperial). Positive/Negative currency: Sets the currency symbol and position, the decimal symbol and position, digit grouping symbol and group size, and negative number format. 5 Press Done (left softkey).
Page 240
Y O U R P E R S O N A L S E T T I N G S You can select a key that is DID YOU KNOW already assigned to another application. An alert appears asking you to confirm that you want to replace the existing application with the new one.
Enable auto-correct: Indicates whether common misspellings such as “teh” are corrected automatically. 6 Press Done (left softkey). You can also set the time interval that must pass before the keyboard recognises a second press of the same key. Press Home, press Start, and then navigate to the My Settings content list.
Page 242
Y O U R P E R S O N A L S E T T I N G S Locking the SIM card You can lock your SIM (Subscriber Identity Module) card to prevent unauthorised use of your mobile account. When your SIM card is locked, you must enter the PIN to power on your phone to make or receive calls, except for emergency numbers.
Page 243
You need your PIN number to edit NOTE your PIN number or remove the locking feature. If you enter an incorrect PIN more times than allowed by your network operator, the SIM card locks. After the SIM card locks, you need the PUK (PIN Unlock Key) to unlock the SIM card.
Page 244
Y O U R P E R S O N A L S E T T I N G S Simple PIN: A simple PIN must contain at least 4 characters and includes numerals only. You do not need to press Option numerals.
System settings Setting the date and time Use Clock & Alarm Settings to set the time zone, time, and date for your home location and a location that you visit. To set the display format for the date and time, see Setting display formats. 1 Press Home , and then press Start...
Page 246
Y O U R P E R S O N A L S E T T I N G S 3 Select Alarm time and enter the time you want the alarm to go off. If your time format displays AM and PM, press the A the option you want, or press any number key to switch between AM and...
Page 247
help prevent unauthorised users from accessing your smartphone and information. 6 Do either of the following: View certificate details: Highlight the certificate, press Menu softkey), and then select View. Press Done (left softkey) when you have finished viewing the certificate details.
Page 248
Y O U R P E R S O N A L S E T T I N G S 4 Select any of the following options: Backlight time out on battery: Specifies how long the keyboard backlight remains lit during a period of inactivity when your smartphone is running on battery power.
Page 249
1 Press Home , and then press Start (left softkey). 2 Navigate to the My Settings content list and press All Settings softkey). 3 Select More, and then select More again. 4 Select Windows Update. 5 On the Update Setup screen, press Next (right softkey).
Y O U R P E R S O N A L S E T T I N G S 10 To view detailed results of the last check for updates, press Menu (right softkey) and select View details. Connection settings Manually entering dial-up connection settings Your smartphone is already set up to...
Page 251
To delete a dial-up connection, highlight the connection, press Menu (right softkey), and then select Delete. Press Yes (left softkey) to confirm the deletion. Changing your network connection If you travel outside of your home region and use a SIM card from another Vodafone network operator, you can change the settings on your smartphone to work with the new SIM card.
Page 252
Y O U R P E R S O N A L S E T T I N G S Manually entering network connection settings Your smartphone is already set up to connect to the Internet using a high-speed data connection on your network operator’s network.
Page 253
Connecting to a VPN If you want to use your smartphone to access your corporate email account or other files on your corporate server, you may need to set up a VPN (virtual private network). A VPN enables you to log in to your corporate server through the company’s firewall (security layer).
Page 254
Y O U R P E R S O N A L S E T T I N G S The proxy server name, port number, • and type Username • Password • 1 Press Home Start (left softkey). 2 Navigate to the My Settings content list and press All Settings softkey).
Page 255
and then enter the pattern for the URL to be excluded. Press Done softkey). On the Work URL Exceptions screen, highlight a URL, press Menu (right softkey), and then select Edit or Delete to make changes to or delete the exception. 7 Press Done (left softkey).
Page 256
Y O U R P E R S O N A L S E T T I N G S C O N N E C T I O N S E T T I N G S...
CHAP TE R Troubleshooting Although we can’t anticipate all the situations that might arise, this chapter provides helpful information and answers to some of the most commonly asked questions. For additional information and technical support, visit go.palm.com/treo500v/.
Page 258
In this chapter Transferring info from another device ..... . . 259 Reinstalling the desktop software ......259 Resetting your smartphone .
® ™ go.palm.com/treo500v/ for instructions. You can purchase a third-party DID YOU KNOW application that lets you run Palm OS applications on your smartphone. If you have questions about DID YOU KNOW Windows Mobile, you can go to the Microsoft Windows Mobile website.
T R O U B L E S H O O T I N G 4 Quit any active applications, including virus scanners and Internet security applications. 5 To reinstall the software, insert the Windows Mobile Getting Started CD into your computer’s CD drive, and follow the onscreen instructions.
Page 261
Outlook data, such as Outlook email, Calendar, Contacts, and Tasks. You can also use a backup and restore solution. Make sure it’s an application that’s approved by Palm. Some third-party applications do not create a backup on your computer when you until the synchronise.
Page 262
Replacing the battery Your smartphone comes with a replaceable battery. Be sure to use a replacement battery from Palm that is compatible with Treo 500v models. Do not use a battery from any earlier model of until the smartphone. to erase...
45-degree angle, pressing it into place. Slide the battery door onto the back of the smartphone until it clicks into place. to turn your 6 Press and hold Power Palm logo appears. ® Performance The applications are running slower than usual...
T R O U B L E S H O O T I N G If the previous steps don’t fix the problem, try doing a soft reset (see Performing a soft reset). Be sure that third-party applications are designed for Windows Mobile 6 Standard. Applications written for Windows Mobile 6 Professional or earlier versions of Windows Mobile software do not work with your...
1 Try the suggestions above for weak signals. T R O U B L E S H O O T I N G 2 Turn off your phone and turn it on again (see Turning your Palm Treo ® smartphone on/off).
Page 266
T R O U B L E S H O O T I N G You are in a roaming coverage area and your phone is connected to a 3G UMTS network, but you are not actively transmitting data. Additional fees may apply for calls or data transmission.
Page 267
3 Select Phone. 4 Select More, and then select Networks. 5 If your network operator’s name appears in the list, press Done (left softkey). If not, contact your network operator for assistance. I can’t send or receive text or multimedia messages Make sure your phone is on and that •...
T R O U B L E S H O O T I N G and range can be affected by physical obstacles, radio interference from nearby electronic equipment, and other factors. You are away from other devices using • the 2.4 GHz radio frequency, such as cordless phones, microwaves, and Wi-Fi equipment.
You can go to the Windows DID YOU KNOW Mobile website for more information at windowsmobile com A common cause of sync DID YOU KNOW problems is the presence of protective software, such as VPNs or firewalls, on your computer or network. Synchronisation: Desktop sync software...
Page 270
T R O U B L E S H O O T I N G using this connection box is checked, and that USB is selected from the list. Windows XP computer: Click Start, navigate to Programs, and then select Microsoft ActiveSync.
Page 271
Repeat the installation process (see Reinstalling the desktop software). 11 For a Windows XP computer only, delete the existing relationship between your smartphone and your computer and create a new one by doing the following steps in turn: Disconnect your smartphone and your •...
Page 272
T R O U B L E S H O O T I N G synchronise with the root folders of Microsoft Office Outlook Contacts, Calendar, and Tasks (Outlook sold separately; a free trial version is available for download from the Windows Mobile Getting Started CD).
Page 273
2 Reinstall the desktop sync software, accessible from a link on the Windows Mobile Getting Started CD, which came with your smartphone (see Reinstalling the desktop software). Media file synchronisation fails if you installed the desktop sync software before you installed Windows Media Player.
T R O U B L E S H O O T I N G An alert tells me that there is not enough free memory to sync my info The ActiveSync application on your smartphone ran out of storage space. Try the following: 1 Close all running programs (see Closing applications).
An alert tells me that the server could not be reached Your smartphone had to wait too long to connect to the Exchange server. The connection may have been lost, the server may be temporarily overloaded, or the server may have encountered an internal error.
Page 276
T R O U B L E S H O O T I N G Service provider settings frequently • change. If your email account was working but you are currently experiencing problems, check with your service provider to see if any of the account settings have changed.
Page 277
you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server (see Setting up a POP/IMAP account: Common email providers).
Shockwave, VBScript, WML script, and other plug-ins. Some websites use a redirector to their true home page. For example, if you enter the address http://palm.com/support, it may resolve to http://palm.com/us/support. If Internet Explorer Mobile can’t follow the redirect, try using a desktop browser to...
Your smartphone can open your email application when you select an email address on a web page. If nothing happens when you select the link, try setting up your email application first (see Setting up email). An image or map is too small on my smartphone screen Internet Explorer Mobile has several viewing modes: One Column, Default,...
T R O U B L E S H O O T I N G For best results, verify that you have the • brightest light source coming from behind you, lighting the subject’s face. Avoid taking indoor pictures with the subject in front of a window or light.
T R O U B L E S H O O T I N G Remember that not all third-party applications were written with the Treo 500v smartphone keyboard and 5-way navigator in mind. You may encounter strange behaviour or errors in these applications if you use the keyboard and the 5-way navigator.
T R O U B L E S H O O T I N G from your smartphone (see Deleting messages and Deleting a message). You may also want to empty the deleted items folder. Internet: If you save links to pages •...
Page 283
T R O U B L E S H O O T I N G Is your voice too quiet on the other end? Be sure to hold the bottom of the smartphone, or the hands-free microphone, close to your mouth. Check the signal strength indicator.
Page 284
T R O U B L E S H O O T I N G V O I C E Q U A L I T Y...
Terms ActiveSync ® The software on your smartphone that exchanges and updates the information on your Palm Treo 500v smartphone with ® ™ the information on your computer. ActiveSync desktop software The software on your Windows XP computer that exchanges and updates the information on your computer with the information on your smartphone.
Page 286
desktop software A Personal Information Manager (PIM) application for computers, such as Microsoft Office Outlook manage your personal information and keep it synchronised with your smartphone. See Installing ActiveSync desktop software: Windows XP or Installing Windows Mobile Device Center: Windows Vista. GPRS (General Packet Radio Service) A mobile Internet connectivity technology that allows persistent data connections.
Page 287
PIM (personal information manager) A genre of software that includes applications such as Microsoft Outlook, Palm Desktop software, Lotus Notes, and ® ACT!. PIMs generally store contacts, schedules, tasks, and memos.
Page 288
the SIM card. See Inserting the SIM card and battery. SMS (Short Messaging Service) The service that exchanges short text messages almost instantly between mobile devices. Your smartphone can send and receive text messages while you are on a call. See Creating and sending a text message.
Page 289
ActiveSync desktop software: Windows Windows Mobile The operating system of your Treo 500v smartphone. Your smartphone uses Windows Mobile 6 Standard edition. ® When installing third-party applications to your smartphone, be sure to install only apps that are written for Microsoft Windows Mobile 6 Standard.
GSM 1800 Head SAR 0.888 0.502 To view the most recent SAR values of the Treo 500v smartphone, visit palm.com/55005. Body worn operation: Important safety information regarding radio frequency radiation (RF) exposure: To ensure compliance with RF exposure guidelines the smartphone must be used with a minimum of 15mm separation from the body.
Page 292
I M P O R T A N T S A F E T Y A N D L E G A L I N F O R M A T I O N Declaration of Conformity We, Palm Inc., declare under sole responsibility that the product: Model name:...
Page 293
GSM 900 GSM 1800 Head SAR 0.888 0.502 To view the highest reported (FCC) SAR values of the Treo 500v, visit palm.com/55005. FCC OET Bulletin 65 Supplement C Safety: EN 60950: 2000 (Jan-2000) Radiated Emissions: EN 55022 FCC ID: MSQ-777...
Page 295
Repetitive Motion Injuries When using the keyboard or playing games on your smartphone, you may experience discomfort in your neck, shoulders, hands, arms, of other parts of the body. To avoid any injury, such as tendonitis, carpal tunnel syndrome, or other musculoskeletal disorder, make sure to take necessary breaks from use, take longer rests (such as several hours) if discomfort or tiring begins, and see a doctor if discomfort persists.
Page 296
Demagnetisation: To avoid the risk of demagnetisation, do not allow electronic devices or magnetic media close to your smartphone for a long time. Electrostatic discharge (ESD): Do not touch the SIM card’s metal connectors. Antenna: Do not touch the antenna unnecessarily. Normal use position: When making or receiving a phone call, hold your smartphone to your ear, with the bottom towards your mouth or as you would a fixed line phone.
Page 297
Hospitals: Switch off your wireless device when requested to do so in hospitals, clinics, or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment. Aircraft: Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
Page 298
Suspend conversations during hazardous driving conditions or situations. Let the person you are speaking to know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet, snow, and ice can be hazardous, but so is heavy traffic. As a driver, your first responsibility is to pay attention to the road.
Page 299
Any electronic device that contains an external entry point for plugging in anything from cables to docking stations is susceptible to entry of ESD. Devices that you carry with you, such as your Palm device, build up ESD in a unique way because the static electricity that may have built up on your body is automatically passed to the device.
Page 300
Consultez notre site web palm.com/fr pour plus d'informations. I M P O R T A N T S A F E T Y A N D L E G A L I N F O R M A T I O N...
Specifications Radio • • • • • Phone features • • • Processor technology • Expansion • Battery • • • • Operating system • Camera • • Size • Weight • Connectivity • Dual mode GSM/UMTS phone GSM 900/1800/1900 UMTS 2100 GPRS Multi-slot Class 10, Class B UMTS PS data...
Page 302
Display Keyboard Included software System requirements Operating and storage temperature range S P E C I F I C A T I O N S Up to 65,536 colours (16-bit colour) • Resolution: 320 x 240 • User-adjustable brightness • Built-in 30-key keyboard plus 5-way navigator •...
Index NUMERICS 112 calls 46, 241, 297 3G networks 3G SIM cards 5-way navigator 15, 27, 29, AC charger 18, 19 accented characters accessing alternative characters applications 36, 39, 285 calculator corporate mail email menu items online address books remote files the Internet 141, 154 voicemail...
Page 304
caller ID pictures contacts 49, 112, 131, expansion cards notes passkeys 62, 151 signatures tasks 191, 192 address book 112, 113, 184, addresses adding 112, 113 blocking copying looking up selecting 131, 279 sending email and 109, 113 sending messages and 125, 126, 128 synchronising 82, 272...
Page 305
appearing in wrong time slots deleting displaying conflicting hiding marking as private scheduling repeating sending setting reminders for 187, viewing arrow icons attachments adding 109, 121 opening 111, 112 receiving saving storing troubleshooting Attendees list audio 49, 165, 170 audio files audio safety guidelines 294, authentication...
Page 306
checking status of connecting to 149–151 discovering 149, 150 hiding making calls and printing with 150, 153 purchasing synchronising over transferring calls to troubleshooting Bluetooth icon 62, 150 Bluetooth Internet Connection Sharing connection Bluetooth profiles Bluetooth technology border highlight Brightness command brightness, adjusting 163, 237 browsing files and folders...
Page 307
carrier. See accounts cascading menus case-sensitive searching 200, 212 category lists Cc fields 109, 128 cell phones. See wireless phones Cell Text command Cell Text option certificates 143, 219, 246, Change PIN2 option changes, undoing changing calendar views colour schemes connections contacts date and time settings...
Page 308
confidential events confirmation messages 130, 132, 134 Confirmation time out option conflicting appointments Connect Bluetooth command Connect via Bluetooth command connecting device to PCs headsets to phone to Bluetooth devices 63, 149–151 to hands-free car kits to mobile networks to networks to the Internet 143, 250, to VPNs...
Page 309
cookies 143, 147 Copy command 167, 227 Copy Contact command copying addresses applications items in folders pictures and videos presentations copyrighted items corporate mail systems 100, 104, 253, 277 corporate networks corporate servers 21, 253 See also Exchange servers storing passwords for country codes coupling coverage area...
Page 310
Delete Contact command Delete from Library command Delete List command Delete Task command deleted items folder deleting applications 221, 282 Call History list contacts email 114, 117, 118 email accounts events favourites files 218, 281 folders identity certificates items from libraries items from playlists items in folders keyboard shortcuts...
Page 311
workbooks 205–207 distribution lists document templates documentation 9, 43 documents creating displaying 201, 202 finding and replacing text formatting text in opening saving sorting documents list domain names Download Message command Download size limit list downloading Adobe Flash Player applications 218, 219 attachments email...
Page 312
troubleshooting viewing large messages email account types email accounts accessing MyMail and changing connecting to Exchange servers and 82–86 connecting to POP/IMAP servers and 101–107 customising 116–120 deleting displaying entering outgoing server settings for renaming 101, 104 selecting 108, 118 setting up troubleshooting email client software...
Page 313
adding as storage medium browsing on encrypting formatting inserting 225–226 installing apps on 220–221 moving apps to opening files on opening items on renaming transferring files to 226, transferring media files to 167, 170, 174 Explorer Mobile factory defaults 135, 176 factory-installed applications Favourite Contacts list 59, 181, 182, 184...
Page 314
deleting moving items to opening items in organising media files in organising web favourites 145, 146 receiving email and selecting sorting contents forgetting passwords format options 119, 238 formatting expansion cards text formatting options forms (web) 145, 279 formulas forwarding messages 114, 131 phone calls...
Page 315
Hold command 51, 53 Home button 15, 22 home locations Home Reception option Home screen 22, 39, 51, 72, Home Screen layout list hosted Exchange services Hotmail Hotmail accounts 136, 138 HTML formats 111, 114 HTML option hyperlinks See also web links icons 27, 72, 201, 204, 265 identity certificates...
Page 316
Internet Connection Sharing 21, 154–155 Internet Connection Speed option Internet connections closing detecting settings for setting up 250, 252 troubleshooting Internet email option Internet Explorer Mobile browsing with 143–147 closing customising 147–148 unsupported elements for Internet service providers 103, 250 Internet Sharing icon ISPs.
Page 317
SIM cards the keyboard looking up contacts 46, 47, 58, 71, 184 lookup feature losing connections information passwords smartphone 82, 244 third-party apps low coverage areas low light conditions lowercase letters magnet magnetic media magnification. See zoom options mail servers 82, 111, 114, See also incoming mail servers;...
Page 318
automatically resending converting to Unicode creating email displaying date and time in encrypting finding 113–114 forwarding 114, 131 including in response recording rejecting anonymous retrieving voicemail selecting links in sending to multiple recipients 109, 126, setting size 84, 119, 134 Messaging application See also text messages;...
Page 319
conserving memory and creating 127–129 customising 129, 133 deleting dialling from displaying forwarding opening overview receiving 130, 134 replying to requirements for sending 127, 129, 133, setting alert tones for troubleshooting multimedia messaging services Multimedia Messaging System. See MMS messaging multiple recipients 109, 113, 126, 140...
Page 320
Office files. See Microsoft Office; specific app Office Mobile icon Off-peak times option online address book 113, 184 I N D E X online forums online support (Palm) Open Call command opening ActiveSync 90, 285 applications 36, 226 attachments 111, 112...
Page 321
Override playback options Overview view OWA services owner information paired relationships. See partnerships pairing. See partnerships Palm online support Palm OS apps 219, 259 Palm OS devices 91, 259 partial envelope icon partnerships 149, 152, 286 passkeys 62, 151 Password type list...
Page 322
blocking 65–66 ending 22, 52 extracting filtering 56, 58 forwarding 55, 56 making 45, 48, 51, 56 muting microphone for placing on hold 51, 54 receiving notifications for 53, 66, 67 restricting 67–68 sending to voicemail setting up conference transferring to hands-free device 63, 65 viewing information about...
Page 323
Play/Pause command playback options Playback screen 175, 176 playing media files 169, 171, 172, multimedia messages presentations 202, 203, ringtones videos voice notes playlists 170, 171, 174–175 POP servers 99, 101–107 portable radio. See radios portrait format Power button 17, 44 Power Management screen power settings 247–248...
Page 325
Save copies of sent items check box Save password check box 84, 102, 105 Save Playlist command Save softkey Saved folder saving attachments documents email 109, 117 files 226, 227 multimedia items passwords 84, 102, 105 phone numbers 52, 58 pictures 164, 169 playlists...
Page 326
email 58, 109, 117, 121, meeting requests 188, 189, 191 multimedia messages 127, 129, 133, 185 pictures 121, 128, 140, ringtones text messages 56, 58, 125, 126 videos 128, 166 web links sending to multiple recipients 109, 113, 126, 140 Sensitivity list sensitivity options Sent folder...
Page 327
losing 82, 244 moving around on naming not responding 260, 280 operating 10, 17, 295–296 overview 15–17 personalising purchasing accessories for 10, 61, 296 resetting 260–262 storing 16, 17 transferring information to 75, 91, 259 troubleshooting turning on or off 43, 45 unpacking updating information on...
Page 328
submenus Suggest words when typing check box support Swap softkey 54, 55 symbols sync cable 20, 86, 90, 92, sync connector Sync feature sync schedules 273, 276 Sync softkey synchronisation battery life and Bluetooth devices and defined hard resets and multiple computers and overview 75, 77, 78...
Page 329
deleting entering 34, 34–36, 207, finding and replacing formatting resizing 145, 238 text captions Text Input Settings option Text Message screen 125, 130, 132 text message service centre text messages addressing 125, 126 creating 125–126 customising 126, 132 deleting forwarding making phone calls and 49, 51, 52 opening...
Page 330
Unfreeze Panes option Unhold softkey Unicode language unlocking device SIM cards the keyboard Unmute softkey unretrieved voicemail untimed events Upcoming Events list Update Library command Update Setup screen updates 10, 249 updating information 75, 77 system software upgrades uppercase letters URLs 117, 131, 143, 202, See also web links...
Page 332
websites accessing ending connections to opening Vodafone live! submitting transactions week numbers Week View 186, 190 Week view option Windows Live contacts Windows Live Mail 136–138 Windows Live Messenger 136, 138–140 Windows Live services Windows Media Player 160, 170 Windows Media Player Mobile 169–176 Windows Mobile...
Need help?
Do you have a question about the Treo 500v and is the answer not in the manual?
Questions and answers