Palm Treo 800W User Manual page 363

16. Verify with your computer hardware vendor that your operating system supports your
internal USB controller.
Did you know?
Tip
Synchronization Finishes But Information Doesn't Appear Where It Should
With the included software, your Treo can synchronize with the root folders of Contacts,
Calendar, Tasks, and Notes. If you want to synchronize with a global Exchange Address
Book, you must copy the addresses to your local Contacts list in Microsoft Office Outlook.
Right-click the addresses and select Add to Personal Address Book.
Microsoft Office Outlook subfolders and public folders are not accessible with the
included software. You may want to use a third-party solution instead.
If you're trying to sync offline, be sure to set your Microsoft Office Outlook Calendar,
Contacts, Notes, and Tasks to be available offline.
If you're still having problems, try the following:
1. Make sure you're synchronizing with the intended desktop personal information
manager (PIM). The Getting Started CD for Palm Treo 800w smart device lets you
synchronize with Microsoft Office Outlook for Windows. If you use a different PIM, you
need to install third-party software to synchronize. For more information, consult the
company that makes the PIM.
2. Open the desktop sync software on your computer, and make sure the Files
synchronization option is selected ("Changing Which Applications Sync" on page 314).
3. For a Windows XP computer only: Uninstall the desktop synchronization software,
reboot your computer, and then insert the Getting Started CD for Palm Treo 800w smart
device that came with your Treo, and repeat the installation process.
Section 7A: Help
A common cause of sync problems is the presence of protective software,
such as VPNs or firewalls, on your computer or network.
If you are synchronizing to an Exchange server and you're unable to change
your lock settings, check with your system administrator to find out if a
systemwide locking policy is in place.
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