Palm Treo 500v User Manual page 272

14
T R O U B L E S H O O T I N G
synchronise with the root folders of
Microsoft Office Outlook Contacts,
Calendar, and Tasks (Outlook sold
separately; a free trial version is
available for download from the
Windows Mobile Getting Started CD). If
you want to synchronise with a global
Exchange Address Book, you must
copy the addresses to your local
Contacts list in Microsoft Office Outlook
(right-click the addresses and select
Add to Personal Address Book).
Microsoft Office Outlook subfolders
•
and public folders are not accessible
with the included software. You may
want to use a third-party solution
instead.
If you're trying to sync offline, be sure
•
to set your Microsoft Office Outlook
Calendar, Contacts, and Tasks to be
available offline.
If you're still having problems, try the
following:
1 Make sure you're synchronising with
the intended desktop personal
information manager (PIM). The
Windows Mobile Getting Started CD
includes desktop synchronisation
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S Y N C H R O N I S A T I O N : D E S K T O P S Y N C S O F T W A R E
software that lets you synchronise with
Microsoft Outlook for Windows. If you
use a different PIM, you need to install
third-party software to synchronise. For
more information, consult the company
that makes the PIM.
2 Open the desktop sync software on
your computer, and make sure the Files
synchronisation option is selected (see
Changing which applications sync).
3 Uninstall the desktop sync software,
reboot your computer, insert the
Windows Mobile Getting Started CD,
which came with your smartphone, and
then repeat the installation process (see
Reinstalling the desktop software).
Synchronisation starts but doesn't finish
Make sure that you installed the desktop
software that came with your smartphone.
If you're not sure whether this software is
installed, reinstall it (see Reinstalling the
desktop software).
My video and music files won't sync
1 Make sure you have Windows Media
Player 10 or later installed on your
computer.