Palm Treo 500v User Manual page 270

14
T R O U B L E S H O O T I N G
using this connection box is checked,
and that USB is selected from the list.
Windows XP computer: Click Start,
navigate to Programs, and then select
Microsoft ActiveSync.
Windows Vista computer: Click Start,
select All Programs, and then select
Windows Mobile Device Center.
4 Do one of the following:
Windows XP computer: Double-click
the ActiveSync
From the File menu, select Connection
Settings. Make sure the Allow USB
connections box is checked, and then
click Connect.
Windows Vista computer: Click Start,
select All Programs, and then select
Windows Mobile Device Center.
Select Connect without setting up
your device, and then select
Connection settings. Make sure the
Allow USB connections box is
checked, and click Connect.
5 Perform a soft reset (see Performing a
soft reset).
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S Y N C H R O N I S A T I O N : D E S K T O P S Y N C S O F T W A R E
icon in your taskbar.
6 Restart your computer and make sure
the desktop sync software is running.
7 If the problem persists, you can enable
advanced ActiveSync network
functionality. Press Home
then press Start
Navigate to the My Settings content
list and press All Settings
softkey). Select Connections, select
More, and then select USB to PC.
Check the Enable advanced network
functionality box.
8 If problem persists, and you're
synchronising through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer's
built-in USB port.
9 If you're already synchronising through
a built-in USB port on the front of your
computer, move the sync cable to a
USB port on the back of your computer
if your computer has USB ports in both
places.
10 Uninstall the desktop sync software
that came with your smartphone,
restart your computer, and then insert
the Windows Mobile Getting Started
CD, which came with your smartphone.
, and
(left softkey).
(right