Appendix B - Service Assistance; Returns For Repairs; Warranty - Advanced Energy 1316 User Manual

Appendix B – Service Assistance

Returns for Repairs

Once you have verified that the cause for the Coaxial RF Power Standards malfunction cannot be
solved in the field and the need for repair and calibration service arises, contact TEGAM
customer service to obtain an RMA, (Returned Material Authorization), number. You can contact
TEGAM customer service via the TEGAM website, www.tegam.com or by calling 440.466.6100
(All Locations) OR 800.666.1010 (United States Only).
The RMA number is unique to your instrument and will help us identify you instrument and to
address the service request by you which is assigned to that RMA number.
Of even importance, a detailed written description of the problem should be attached to the
instrument. Many times repair turnaround is unnecessarily delayed due to a lack of repair
instructions or of a detailed description of the problem.
This description should include information such as measurement range, and other instrument
settings, type of components being tested, are the symptoms intermittent, conditions that may
cause the symptoms, has anything changed since the last time the instrument was used, etc. Any
detailed information provided to our technicians will assist them in identifying and correcting the
problem in the quickest possible manner. Use a copy of the Repair and Calibration Service form
provided on the next page.
Once this information is prepared and sent with the instrument to our service department, we will
do our part in making sure that you receive the best possible customer service and turnaround
time possible.

Warranty

TEGAM, Inc. warrants this product to be free from defects in material and workmanship for a
period of one year from the date of shipment. During this warranty period, if a product proves to
be defective, TEGAM Inc., at its option, will either repair the defective product without charge
for parts and labor, or exchange any product that proves to be defective.
TEGAM, Inc. warrants the calibration of this product for a period of 1 year from date of
shipment. During this period, TEGAM, Inc. will recalibrate any product, which does not conform
to the published accuracy specifications.
To exercise this warranty, TEGAM, Inc., must be notified of the defective product before the
expiration of the warranty period. The customer shall be responsible for packaging and shipping
the product to the designated TEGAM service center with shipping charges prepaid. TEGAM Inc.
shall pay for the return of the product to the customer if the shipment is to a location within the
country in which the TEGAM service center is located. The customer shall be responsible for
paying all shipping, duties, taxes, and additional costs if the product is transported to any other
10kW Precision Calorimeter
1316-900 Revision AA 27