Appendix B - Service Assistance; Returns For Repair; Warranty - Advanced Energy 2818A User Manual

Appendix B – Service Assistance

Returns for Repair

Once you have verified that the cause for the 2818A malfunction cannot be solved in the field and
the need for repair and calibration service arises, contact AE-TEGAM customer service to obtain
an RMA, (Returned Material Authorization), number. You can contact AE-TEGAM customer
service via the AE-TEGAM website, www.tegam.com or by calling 440.466.6100 (All
Locations) OR 800.666.1010 (United States Only).
The RMA number is unique to your instrument and will help us identify you instrument and to
address the service request by you which is assigned to that RMA number.
Of even importance, a detailed written description of the problem should be attached to the
instrument. Many times, repair turnaround is unnecessarily delayed due to a lack of repair
instructions or of a detailed description of the problem.
This description should include information such as measurement range, and other instrument
settings, type of components being tested, are the symptoms intermittent, conditions that may
cause the symptoms, has anything changed since the last time the instrument was used, etc. Any
detailed information provided to our technicians will assist them in identifying and correcting the
problem in the quickest possible manner.
Once this information is prepared and sent with the instrument to our service department, we will
do our part in making sure that you receive the best possible customer service and turnaround
time possible.

Warranty

TEGAM, Inc. warrants this product to be free from defects in material and workmanship for a
period of three years from the date of shipment. During this warranty period, if a product proves
to be defective, TEGAM Inc., at its option, will either repair the defective product without charge
for parts and labor, or exchange any product that proves to be defective.
TEGAM, Inc. warrants the calibration of this product for a period of 1 year from the date of
shipment. During this period, TEGAM, Inc. will recalibrate any product which does not conform
to the published accuracy specifications.
To exercise this warranty, TEGAM, Inc., must be notified of the defective product before the
expiration of the warranty period. The customer shall be responsible for packaging and shipping
the product to the designated TEGAM service center with shipping charges prepaid. TEGAM Inc.
shall pay for the return of the product to the customer if the shipment is to a location within the
country in which the TEGAM service center is located. The customer shall be responsible for
paying all shipping, duties, taxes, and additional costs if the product is transported to any other
location. Repaired products are warranted for the remaining balance of the original warranty, or
RF Power Transfer Standard
2818A-900 Revision AB 22