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Integration stage
This phase comprises of HW/SW integration, application development, and periph-
eral module implementation. Due to the lack of knowledge and experience on plat-
forms, customers need to spend a certain amount of time on analyzing integration
problems. In addition, peripheral module implementation has a lot to do with driver
designs on carrier boards, RISC platforms usually have less support for ready-made
drivers on the carrier board, therefore the customer has to learn from trial and error
and finally get the best solution with the least effort. Advantech's team has years of
experience in customer support and HW/SW development knowledge. Conse-
quently, we can support customers with professional advice and information as well
as shortening development time and enabling more effective product integration.
Validation stage
After customer's ES sample is completed, the next step is a series of verification
steps. In addition to verifying a product's functionality, the related test of the product's
efficiency is also an important part at this stage especially for RISC platforms.
As a supportive role, Advantech primarily helps customers solve their problems in the
testing process and will give suggestions and tips as well. Through an efficient verifi-
cation process backed by our technical support, customers are able to optimize their
applications with less fuss. Furthermore, Advantech's team can provide professional
consulting services about further testing and equipment usage, so customers can
find the right tools to efficiently identify and solve problems to further enhance their
products quality and performance.
3.2
Contact Information
Below is the contact information for Advantech customer service.
Region/Country
America
Brazil
Mexico
Europe (Toll Free)
Singapore & SAP
Malaysia
Australia (Toll Free)
China (Toll Free)
India (Toll Free)
Japan (Toll Free)
Korea (Toll Free)
080-363-9495
Taiwan (Toll Free)
Russia (Toll Free)
You can reach our service team through below website, our technical support engi-
neer will provide quick response once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=Technical+Support
Contact Information
1-888-576-9688
0800-770-5355
01-800-467-2415
00800-2426-8080
65-64421000
1800-88-1809
1300-308-531
800-810-0345
800-810-8389
Sales@advantech.com.cn
1-800-425-5071
0800-500-1055
080-363-9494
0800-777-111
8-800-555-01-50
47
ROM-DB7502 User Manual
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