Technical Support Procedures - Supermicro SuperWorkstation SYS-531A-I User Manual

7.4 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please note that as
a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it
is best to first check with your distributor or reseller for troubleshooting services. They should
know of any possible problems with the specific system configuration that was sold to you.
1. Please go through the Troubleshooting Procedures and Frequently Asked Questions (FAQ)
sections in this chapter or see the FAQs on our website
index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
ResourceApps/BIOS_IPMI_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (This can be seen on the initial display when your system first
boots up.)
• System configuration
4. For immediate assistance, please have your account number ready when placing a call to
our Technical Support department. We can be reached by email at
com.
5. For worldwide services and support, please visit our website at
Support | Supermicro.
Chapter 7: Troubleshooting and Support
(http://www.supermicro.com/FAQ/
(http://www.supermicro.com/
79
support@supermicro.
Worldwide Services &