Troubleshooting - Cochlear Baha Connect System User Manual

Troubleshooting

Battery function can be related to a number of
problems, such as no sound, intermittent sound
and crackling/buzzing. Often a new battery is the
solution.
Problem Cause
Weak or dead battery.
No sound/weak
sound
Volume too low.
Feedback Hat, glasses or other object in contact
with sound processor.
(whistling)
Battery door in wrong position.
Sound is Too high volume.
distorted or
Weak battery.
intermittent
Loose abutment.
Sound processor not turned on.
Sound
processor does
Battery door is not completely closed.
not work
Dead battery.
Battery inserted wrong way.
Key lock is activated.
.
If the possible solutions in this chart do not
solve your problem, please see your hearing care
professional for further assistance
Possible Solution
Replace battery.
Turn up volume.
Relocate or remove the object.
Close battery door.
Decrease volume.
Replace battery.
Contact your hearing care professional.
Turn on sound processor.
Gently close the battery door
completely.
Replace battery.
Make sure the battery is inserted
correctly.
Deactivate key lock.
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