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The optional product is not available
Cause
The printer does not recognize the optional product.
The setting for recognizing options may be set manually.
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed below,
and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems.
For best results, you should connect the printer directly to the computer's USB port. If you must use
multiple USB hubs, we recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must have one of the operating systems supported by this printer pre-installed, or be a
model upgraded from Windows XP, Vista, Server 2003, or Server 2008 to an operating system
supported by this printer. You must not be able to install or run the USB printer driver on a computer
that does not meet these specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB problems. Take note of the following
and perform the recommended checks to ensure proper installation.
Epson AcuLaser M7000 Series
What to do
Print a configuration status sheet to see if the printer recognizes
the optional product. If not, reinstall the optional product.
See "Making Optional Settings" on page 165 to set the printer
driver to automatically update information about options.
User's Guide
Troubleshooting
159
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