Epson M2050 Series User Manual
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Epson M2050 Series User Manual

Epson M2050 Series User Manual

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User's Guide
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
NPD7191-00 EN

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Summary of Contents for Epson M2050 Series

  • Page 1 User's Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD7191-00 EN...

  • Page 2: Table Of Contents

    Contents Guide to This Manual Loading Paper Introduction to the Manuals....6 Paper Handling Precautions....26 Important Safety Instructions (paper manual).
  • Page 3 When Replacing a Computer....77 A genuine Epson printer driver has not been installed......131 Saving Power.
  • Page 4 (Mac OS Printer Driver)....162 Application for Controlling the Scanner (Epson Scan 2)......162 Application for Configuring Printer Operations (Web Config).
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Windows: Hold down Alt. and then press ←. ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Note: Provides complementary and reference information. Related Information & Links to related sections. Provides Web Movie Manuals of the operating instructions. See the related information link. Notes on Screenshots and Illustrations ❏...

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 10 Guide to This Manual > Copyright The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 11: Important Instructions

    Important Instructions Safety Instructions..........12 Printer Advisories and Warnings.

  • Page 12: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 13: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 14: Advisories And Warnings For Using The Lcd Screen

    Important Instructions > > Printer Advisories and Warnings Notes on the Administrator Password ❏ Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink level after filling the tank.

  • Page 15: Protecting Your Personal Information

    Important Instructions > Protecting Your Personal Information Default Value of the Administrator Password The default value of the administrator password is printed on the label on the product itself, such as the one shown. The position where the label is attached depends on the product, such as the side where the cover is opened, the back, or the bottom.

  • Page 16: Part Names And Functions

    Part Names and Functions Front............17 Inside.

  • Page 17: Front

    Part Names and Functions > Front Front ADF (Automatic Document Open when removing jammed originals in the ADF. Feeder) cover ADF input tray Feeds originals automatically. ADF output tray Holds originals ejected from the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. Rear paper feeder Loads paper.

  • Page 18: Inside

    Part Names and Functions > Inside Inside Document cover Blocks external light while scanning. Scanner glass Place the originals. Control panel Indicates the printer's status and allows you to make print settings. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed.

  • Page 19: Rear

    Part Names and Functions > Rear Rear LAN port Connects a LAN cable. USB port Connects a USB cable to connect with a computer. AC inlet Connects the power cord. Maintenance box cover Remove when replacing the maintenance box. You need a flat-head screwdriver to remove the maintenance box.

  • Page 20: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 21 Home Screen Configuration.

  • Page 21: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Screen Displays menus and messages. Use buttons on the control panel to select a menu or to make settings. u d l r buttons and OK button u d l r...

  • Page 22: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration The following home screen is displayed when you turn on the printer or press the button on the control panel. You can easily copy and print by switching the menu and selecting the option you need. Allows you to copy documents.

  • Page 23: Guide To The Network Icon

    Guide to the Control Panel > Entering Characters Select the paper size and paper type you loaded in the paper source. Displays menus that allow you to set up the printer for use on a wireless network. Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or a wireless (Wi-Fi) network.
  • Page 24 Guide to the Control Panel > Entering Characters Function button Descriptions Moves the cursor to the left or right. A 1 # Switches the character type. You can enter alphanumerics or symbols. You can also switch them by using the button.

  • Page 25: Loading Paper

    Loading Paper Paper Handling Precautions......... . 26 Paper Size and Type Settings.

  • Page 26: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 27: Paper Size And Type Settings

    Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet Epson Double-sided Photo Quality Ink Jet Paper Epson Photo Quality Self Adhesive Sheets For smart devices, these media types can be selected when printing using Epson Smart Panel.

  • Page 28: Loading Paper

    Loading Paper > > Loading Paper Loading Paper in the Rear Paper Feeder Loading Paper Loading Paper in the Rear Paper Feeder 1. Pull out the paper support. 2. Slide the edge guides. 3. Load paper at the center of the paper support with the printable side facing up. Important: ❏...

  • Page 29: Loading Various Paper

    Loading Paper > > Loading Various Paper Loading Envelopes 4. Slide the edge guides to the edges of the paper. 5. Select the paper size and paper type. 6. Open the output tray cover, and then slide out the output tray. Note: Return the remaining paper to its package.

  • Page 30: Loading Long Papers

    Loading Paper > > Loading Various Paper Loading Long Papers Related Information “Available Paper and Capacities” on page 157 & “Unavailable Paper Types” on page 158 & Loading Long Papers When loading paper longer than legal size, store the paper support, and then flatten the leading edge of the paper. Select User-Defined as the paper size setting.

  • Page 31: Placing Originals

    Placing Originals Originals that are not Supported by the ADF......32 Placing Originals on the ADF.

  • Page 32: Originals That Are Not Supported By The Adf

    Placing Originals > Placing Originals on the ADF Originals that are not Supported by the ADF Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these documents on the scanner glass instead. To prevent paper jams, avoid placing the following originals in the ADF.

  • Page 33: Placing Originals On The Scanner Glass

    Placing Originals > Placing Originals on the Scanner Glass Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Do not add originals while scanning. Related Information “ADF Specifications” on page 172 &...
  • Page 34 Placing Originals > Placing Originals on the Scanner Glass 3. Place the original face-down and slide it to the corner mark. Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 4.

  • Page 35: Printing

    Printing Printing Documents..........36 Printing on Envelopes.

  • Page 36: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 37 Printing > > Printing Documents Printing from a Computer 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 38 Printing > > Printing Documents Printing from a Computer Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 39 Printing > > Printing Documents Printing from a Computer Printing a Booklet You can also print a booklet that can be created by re-ordering the pages and folding the printout. Access the printer driver, and then make the following settings. On the Main tab, select the 2-side printing method from 2-Sided Printing, and then select Settings >...
  • Page 40 Printing > > Printing Documents Printing from a Computer Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer. Access the printer driver, and then make the following settings. On the More Options tab > Output Paper, select the size of the loaded paper. Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage.
  • Page 41 Printing > > Printing Documents Printing from a Computer Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.
  • Page 42 Printing > > Printing Documents Printing from a Computer 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
  • Page 43 Printing > > Printing Documents Printing from a Computer 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 44 Printing > > Printing Documents Printing from a Computer 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 45 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 46 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 47 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 48 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 49: Printing Documents From Smart Devices

    Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing, copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.
  • Page 50 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 51: Printing On Envelopes

    5. Select Print Settings from the pop-up menu. 6. Select Envelope as the Media Type setting. 7. Set the other items as necessary. 8. Click Print. Printing Web Pages Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code.

  • Page 52: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 53: Copying

    Copying Copying Originals..........54 Copying by Enlarging or Reducing.

  • Page 54: Copying Originals

    Copying > Copying Originals Copying Originals This section explains the steps for copying originals. 1. Load paper in the printer. “Loading Paper in the Rear Paper Feeder” on page 28 2. Place the originals. If you want to copy multiple originals, place all of the originals on the ADF. “Placing Originals on the Scanner Glass”...

  • Page 55: Copying By Enlarging Or Reducing

    Copying > Copying Multiple Originals onto One Sheet Copying by Enlarging or Reducing You can copy originals at a specified magnification. Copy > More > Print Settings > Settings > Reduce/Enlarge Related Information “More Menu Options for Copying” on page 57 &...
  • Page 56 Copying > Copying Multiple Originals onto One Sheet ❏ Copying originals horizontally ❏ Copying originals vertically Note: You can also select More to change the settings. See the related information below for explanations of the setting items. Related Information “More Menu Options for Copying” on page 57 &...

  • Page 57: Copying Id Card

    Copying > More Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of A4 size paper. Copy > ID Card Copy Place the original face-down and slide it to the corner mark. Place an ID card 5 mm away from the corner mark of the scanner glass.
  • Page 58 Copying > More Menu Options for Copying Density: Increase the level of density when the copying results are faint. Decrease the level of density when ink smears. Paper Setting: Select the paper size and the paper type you loaded. Reduce/Enlarge: Configures the magnification ratio for enlargement or reduction.

  • Page 59: Scanning

    Scanning Available Scanning Methods......... . 60 Scanning Originals to a Computer.

  • Page 60: Available Scanning Methods

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 11: Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 61: Scanning Using Wsd

    4. If the Select Computer screen is displayed, select a computer on which to save the scanned images. 5. Press the button. When using Windows 7 or later, or OS X El Capitan (10.11) or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...

  • Page 62: Setting Up A Wsd Port

    Scanning > > Scanning Using WSD Setting Up a WSD Port 2. Select To WSD on the control panel. u d l r To select an item, use the buttons, and then press the OK button. 3. Select a computer. 4.
  • Page 63 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 64: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 31 2. Start Epson Smart Panel on your smart device.
  • Page 65 Maintaining the Printer Checking the Ink Level..........66 Improving Print, Copy, and Scan Quality.

  • Page 66: Checking The Ink Level

    EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor Related Information “It is Time to Refill the Ink”...
  • Page 67 12 hours without printing, and then run the nozzle check again. We recommend turning off the printer. If print quality has still not improved, run Power Ink Flushing. If it has still not improved, contact Epson support.

  • Page 68: Running Power Cleaning

    Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Running Power Cleaning”...

  • Page 69: Running Power Ink Flushing

    Maintenance tab > Print Head Cleaning > Power Cleaning ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Cleaning > Power Cleaning Related Information “Checking and Cleaning the Print Head”...

  • Page 70: Preventing Nozzle Clogging

    If print quality has not improved after running Power Ink Flushing wait for at least 12 hours without printing, and then run the nozzle check again. We recommend turning off the printer. If it has still not improved, contact Epson support.

  • Page 71: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Scanner Glass 1. Select Maintenance on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button. 2.

  • Page 72: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 73 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried. 3.
  • Page 74 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...

  • Page 75: Cleaning The Printer

    Maintaining the Printer > Cleaning Spilled ink Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the damp cloth.

  • Page 76: In These Situations

    In These Situations When Replacing a Computer......... . 77 Saving Power.

  • Page 77: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 78: Checking The Total Number Of Pages Fed Through The Printer

    Click Printer and Option Information on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information Installing the Applications Separately Connect your computer to the network and install the latest version of applications from the website.

  • Page 79: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 80 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 81: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    Making Settings for Connecting to the Computer Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.

  • Page 82: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 83 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel Note: If you are using an wireless router with its default settings, the SSID and password are on the label. If you do not know the SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless router.
  • Page 84 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel ❏ The wireless router is compatible with WPS (Wi-Fi Protected Setup). ❏ The current Wi-Fi connection was established by pressing a button on the wireless router. 1.

  • Page 85: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( 3. Press the OK button to proceed. 4. Select Others. 5. Select PIN Code (WPS). 6. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into the wireless router within two minutes.

  • Page 86: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 87 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 88 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 89 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 90 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 91: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    In These Situations > > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) About Wi-Fi Direct “Setting a Static IP Address for the Printer” on page 97 & Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.

  • Page 92: Connecting To Devices Using Wi-Fi Direct

    This method allows you to connect the printer directly to smart devices without a wireless router. Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.

  • Page 93: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn. Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.

  • Page 94: Changing The Wi-Fi Direct (Simple Ap) Settings Such As The Ssid

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Important: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Note: If you want to disconnect a specific device, disconnect from the device instead of the printer.

  • Page 95: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers ❏ Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name.

  • Page 96: Changing The Connection From Wi-Fi To Usb

    In These Situations > > Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to USB Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is set up on computer B's network allowing computer B to print but not computer A. To prevent this from happening, when you want to set up a networked printer from a second computer, start the installer on the computer connected to the same network as the printer.

  • Page 97: Changing The Network Connection From Wi-Fi To Ethernet

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Example of Windows 10 Changing the Network Connection from Wi-Fi to Ethernet Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel. 1.
  • Page 98 In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Note: The display contents and items for Web Config differ depending on the model. If you see the following, select Advanced Settings from the list at the top right of the window. 2.

  • Page 99: Transporting And Storing The Printer

    In These Situations > Transporting and Storing the Printer 4. Select Basic. 5. Select Manual for Obtain IP Address. 6. Enter the IP Address you are setting up in IP Address. Set the subnet mask, default gateway, DNS server, and so on. according to your network environment. 7.
  • Page 100 In These Situations > Transporting and Storing the Printer 5. Make sure there are no originals on the printer. 6. Make sure to install the cap onto the ink tank securely. 7. Close the ink tank cover securely. 8. Prepare to pack the printer as shown below. 9.
  • Page 101 In These Situations > Transporting and Storing the Printer 10. Pack the printer in its box using the protective materials.
  • Page 102 In These Situations > Transporting and Storing the Printer Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...

  • Page 103: Solving Problems

    Solving Problems Cannot Print or Scan..........104 Printing, Copying, and Scanning Quality is Poor.

  • Page 104: Cannot Print Or Scan

    Solving Problems > > Cannot Print or Scan Problem Solving Cannot Print or Scan Problem Solving Read this section if you cannot print or scan as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? ❏...

  • Page 105: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 106 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 107 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 108 Solving Problems > > Cannot Print or Scan The Application or Printer Driver do not Work Properly There is a problem with the status of the printer. Solutions Make sure the printer status is not Pause. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer.

  • Page 109: The Printer Cannot Connect To The Network

    & “Messages and Solutions on the Network Connection Report” on page 86 & Use the Epson Printer Connection Checker to improve the connection to the computer. (Windows) Solutions You may be able to solve the problem depending on the results of the check.
  • Page 110 > Cannot Print or Scan The Printer Cannot Connect to the Network If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps > Epson Software > Epson Printer Connection Checker.
  • Page 111 Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 112 Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network ❏ If the printer and your computer or smart device are connected to different networks, reconnect the device to the SSID that the printer is connected to. A privacy separator on the wireless router is available.

  • Page 113: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly 2. When IEEE802.3az for the computer is enabled, disable it. See the documentation provided with the computer for details. 3. Connect the computer and the printer with an Ethernet cable directly. 4.
  • Page 114 Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly “Unavailable Paper Types” on page 158 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 26 & Too many sheets are loaded in the printer. Solutions Do not load more than the maximum number of sheets specified for the paper.
  • Page 115 Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly Static electricity is causing sheets of paper to stick to each other. Solutions Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time. Multiple sheets of paper feed at the same time during manual 2-sided printing.

  • Page 116: Printing, Copying, And Scanning Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The original slips when paper dust adheres to the roller. Solutions Clean the inside of the ADF. “Cleaning the ADF” on page 72 & Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Banding Appears in Printouts The print head nozzles may be clogged.
  • Page 117 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Type”...
  • Page 118 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Bidirectional Printing setting.
  • Page 119 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The paper is curled. Solutions If the paper is curled or the edges of the paper are folded, it may touch the print head and be fed at an angle.
  • Page 120 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Windows Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper. The back of the paper was printed before the side that had already been printed was dry. Solutions When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
  • Page 121 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Printed Characters Are Incorrect or Garbled The following causes can be considered. The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed.

  • Page 122: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor ❏ Windows Clear Mirror Image on the printer driver’s More Options tab. ❏ Mac OS Clear Mirror Image from the print dialog's Print Settings menu. Mosaic-Like Patterns in the Prints Images or photos with a low resolution were printed.
  • Page 123 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Black or Gray Banding Appears at Intervals of Approximately 3.3 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer.
  • Page 124 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Cleaning or Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head”...
  • Page 125 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears” on page 71 &...
  • Page 126 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The size of the paper is set incorrectly. Solutions Select the appropriate paper size setting. Smears, Dots, or Straight Lines Appear in the Copied Image The following causes can be considered.
  • Page 127 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern appears.

  • Page 128: Scanned Image Problems

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems The Text or Image Copied from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF. Solutions Place originals on the scanner glass. “Placing Originals on the Scanner Glass”...
  • Page 129 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
  • Page 130 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

  • Page 131: Cannot Select Paper Type Or Paper Source In Printer Driver

    A genuine Epson printer driver has not been installed. Solutions If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver. “Checking if a genuine Epson printer driver is installed - Windows” on page 79 &...
  • Page 132 W-15 The Ink Pad is nearing the end of its Contact Epson or an authorised Epson service provider to replace the service life. Please contact Epson ink pad. It is not a user-serviceable part.

  • Page 133: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement. Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.
  • Page 134 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 2. Raise the control panel. 3. Open the inner cover. 4. Open the scanner unit until it clicks. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.
  • Page 135 Solving Problems > > Paper Gets Jammed Removing Jammed Paper Important: Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction. 5. Remove the jammed paper. Important: Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.
  • Page 136 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 6. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below. Close it completely before opening it. 7.

  • Page 137: Removing Jammed Paper From The Adf

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 8. Close the control panel. Removing Jammed Paper from the ADF 1. Open the ADF cover. 2. Remove the jammed paper.
  • Page 138 Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 3. Raise the ADF input tray. Important: Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be damaged. 4.

  • Page 139: Preventing Paper Jams

    Solving Problems > > Paper Gets Jammed Preventing Paper Jams 5. Lower the ADF input tray. 6. Close the ADF cover until it clicks. Preventing Paper Jams Check the following if paper jams occur frequently. ❏ Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications”...

  • Page 140: It Is Time To Refill The Ink

    ❏ Do not store the ink bottles in high or freezing temperatures. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.

  • Page 141: Refilling The Ink Tanks

    ❏ Visually check ink levels in the actual ink tank. Prolonged use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
  • Page 142 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink. ❏ Do not touch the top of the ink bottle after removing the cap; otherwise you may be smeared with ink.
  • Page 143 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak or the printer may be damaged if the ink rises above the upper line. 9.
  • Page 144 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 10. Close the ink tank cap securely. 11.

  • Page 145: It Is Time To Replace The Maintenance Box

    Solving Problems > > It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions 12. Press the button, and then follow the on-screen instructions to set the ink level. Important: Even if you do not refill ink up to the upper line on the ink tank, you can continue using the printer. To keep your printer operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.

  • Page 146: Replacing A Maintenance Box

    Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
  • Page 147 Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box 2. Loosen the screw with a flat-head screwdriver, and then remove the cover. 3. Remove the used maintenance box. Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get smeared with ink.
  • Page 148 Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box 4. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut. 5. Insert the new maintenance box all the way into the printer. Make sure you insert the box in the correct direction.

  • Page 149: Cannot Operate The Printer As Expected

    Solving Problems > > Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off “Maintenance Box Code” on page 160 & Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered.

  • Page 150: Operations Are Slow

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Power Does Not Turn Off button was not pressed for long enough. Solutions Hold down the button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the button.
  • Page 151 Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Bidirectional printing is disabled. Solutions Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases. ❏...

  • Page 152: Lcd Screen Gets Dark

    “Application for Configuring Printer Operations (Web Config)” on page 162 & Cannot Perform Manual 2-sided Printing (Windows) EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3.

  • Page 153: The Print Settings Menu Is Not Displayed (Mac Os)

    (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 154 ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Make sure that there are no paper fragments left inside the printer.
  • Page 155 Solving Problems > > Cannot Solve Problem Cannot Solve Printing or Copying Problems “Contacting Epson Support” on page 179 &...

  • Page 156: Product Information

    Product Information Paper Information..........157 Consumable Products Information.

  • Page 157: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided printing.

  • Page 158: Unavailable Paper Types

    Loading Capacity (Envelopes) Envelope #10, Envelope DL, Envelope C6 Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-Sided Matte Paper Related Information “Available Paper and Capacities” on page 157 &...

  • Page 159: Consumable Products Information

    The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.

  • Page 160: Maintenance Box Code

    Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces some of the applications available for your printer. For a list of supported software, see the following Epson website or launch Epson Software Updater for confirmation. You can download the latest applications. http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...
  • Page 161 Product Information > > Software Information Application for Printing from a Computer (Windows Printer Driver) Note: You can change the language of the printer driver. Select the language you want to use from the Language setting on the Maintenance tab. Accessing the printer driver from applications To make settings that apply only to the application you are using, access from that application.

  • Page 162: Application For Printing From A Computer (Mac Os Printer Driver)

    Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN- compliant scanning application.

  • Page 163: Application For Updating Software And Firmware (Epson Software Updater)

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...

  • Page 164: Settings Menu List

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 165: Printer Setup

    Product Information > > Settings Menu List Printer Setup Set Ink Level: Select this feature to set the ink level according to the actual ink remaining. Maintenance Box Service Life: Displays the approximate service life of the maintenance box. When is displayed, the maintenance box is nearly full.
  • Page 166 USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Power Off Timer: Your product may have this feature or the Power Off Settings feature depending on the location of purchase.

  • Page 167: Network Settings

    Product Information > > Settings Menu List Network Settings Sleep Timer: Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not performed any operations. The LCD screen turns black when the setting time passes. PC Connection via USB: Select Enable to allow a computer to access the printer when connected by USB.

  • Page 168: Epson Connect Services

    Epson Connect Services: Select the menus on the control panel as described below. Settings > Epson Connect Services Register/Delete: Register or delete the printer to or from the Epson Connect services. For usage guides, see the following portal website. https://www.epsonconnect.com/ http://www.epsonconnect.eu...

  • Page 169: Print Status Sheet

    Select the menus on the control panel as described below. Settings > Customer Research If you agree to provide customer usage information, product usage information such as the number of prints will be provided to Seiko Epson Corporation. The information collected is used to improve our products and services.

  • Page 170: Restore Default Settings

    Product Information > > Product Specifications Printer Specifications Previous Settings: Displays the approval status. Restore Default Settings Select the menus on the control panel as described below. Settings > Restore Default Settings Network Settings: Resets the network settings to the default. Copy Settings: Resets the copy settings to the default.

  • Page 171: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Plain Paper 64 to 90 g/m2 Weight of Paper Envelopes 75 to 100 g/m2 Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 172: Adf Specifications

    Product Information > > Product Specifications Network Specifications Color Depth Color ❏ 48 bits per pixel internal (16 bits per pixel per color internal) ❏ 24 bits per pixel external (8 bits per pixel per color external) Grayscale ❏ 16 bits per pixel internal ❏...
  • Page 173 ✓ Bonjour Printing (Mac OS) IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, OS X Mavericks (10.9.5) or later...

  • Page 174: Supported Third Party Services

    (10.11) or later ✓ Event Manager IPv4 Windows Vista/ Windows XP, or OS X Yosemite (10.10)/OS X Mavericks (10.9.5) Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 OS X Mavericks (10.9.5) or later Send a fax IPv4...

  • Page 175: Dimensions

    Product Information > > Product Specifications Environmental Specifications Dimensions Dimensions Storage ❏ Width: 375 mm (14.8 in.) ❏ Depth: 347 mm (13.7 in.) ❏ Height: 237 mm (9.3 in.) Printing ❏ Width: 375 mm (14.8 in.) ❏ Depth: 578 mm (22.8 in.) ❏...

  • Page 176: System Requirements

    Product Information > > Regulatory Information Standards and Approvals Storage Temperature after initial ink charging: -15 to 40°C (-5 to 104°F) Temperature before initial ink charging: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F). Environmental Specifications for Ink Bottles Storage Temperature -20 to 40 °C (-4 to 104 °F)

  • Page 177: Restrictions On Copying

    Product Information > > Regulatory Information Restrictions on Copying https://www.epson.eu/conformity C632A Frequency Range Maximum Radio-Frequency Power Transmitted 2400-2483.5 MHz 20 dBm (EIRP) Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer. Copying of the following items is prohibited by law: ❏...

  • Page 178: Where To Get Help

    Contacting Epson Support........

  • Page 179: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 180: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 181: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 182: Help For Users In Vietnam

    Our Hotline team can help you with the following over the phone or email: ❏ Sales enquiries and product information ❏ Technical support Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk...

  • Page 183: Help For Users In Malaysia

    > Contacting Epson Support Help for Users in India Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 184: Help For Users In The Philippines

    +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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