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Alvarado UltraQ User Manual

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UltraQ User Guide
PUD4478 Version 1.0
Alvarado Manufacturing Company, Inc.
12660 Colony Street, Chino, CA 91710
Phone: +1 (909) 591-8431
Fax: +1 (909) 628-1403

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Summary of Contents for Alvarado UltraQ

  • Page 1 UltraQ User Guide PUD4478 Version 1.0 Alvarado Manufacturing Company, Inc. 12660 Colony Street, Chino, CA 91710 Phone: +1 (909) 591-8431 Fax: +1 (909) 628-1403...

  • Page 2: Table Of Contents

    UltraQ User Guide | Version 1.0 Contents Document Preface ......................3 Basic Operations ....................... 4 Powering the Unit On and Off ........................4 Going Online ..............................5 Scanning Barcodes ............................7 Scanning RFID/NFC Media ......................... 8 Exit Mode ..............................9 Offline Validation ............................

  • Page 3: Document Preface

    UltraQ User Guide | Version 1.0 Document Preface This document describes how to use the Alvarado UltraQ intelligent admission device with ValiD8 software, change some basic configurations, and perform basic troubleshooting. This document is intended to be used by gate managers, IT personnel, and any other personnel responsible for overseeing the use and maintenance of Alvarado UltraQ devices.

  • Page 4: Basic Operations

    UltraQ User Guide | Version 1.0 Basic Operations Powering the Unit On and Off Use a slim object, like a pencil or stylus, to press the recessed power button on the back of the turnstile cabinet, or on the back of the head for OEM units, to power it on. The device runs through its boot-up sequence after it receives power.

  • Page 5: Going Online

    After the ValiD8 application launches, the device will try to establish a connection (go online) to the validation server. UltraQ devices typically require only a few seconds to go online but may take up to a minute depending on their connection strength.
  • Page 6 UltraQ User Guide | Version 1.0 You can also tap the screen three times within two seconds and check the connection status icon. The icon in the upper-right corner of the screen will indicate if the device is currently online or offline.

  • Page 7: Scanning Barcodes

    The UltraQ indicates it is ready to scan barcodes when the imager is on and the “Scan Ticket” image or video displays on the screen. To scan a ticket, align the barcode with the green aimer light until the device reacts to the scan.

  • Page 8: Scanning Rfid/Nfc Media

    Apple Wallet and Google Pay. The UltraQ indicates it is ready to scan RFID or NFC media when the imager is on and the “Scan Ticket” image or video displays on the screen. To scan, touch the RFID or NFC media directly against the reader zone on the face of the UltraQ unit.

  • Page 9: Exit Mode

    UltraQ User Guide | Version 1.0 Exit Mode Entry/exit validation events allow patrons to enter and exit a facility multiple times using a single ticket. After a ticket is scanned in by a device in entry mode, it can be scanned out by a device in exit mode. After the ticket is scanned out, it can be scanned in again by a device in entry mode.

  • Page 10: Cleaning And Disinfecting

    When cleaning the devices, do not pour, spray, or spill any liquid directly onto the devices. Instead, use a soft cloth dampened with an approved cleaning solution to clean and disinfect the UltraQ. Do not use paper towels to clean the UltraQ as they may scratch the surfaces.

  • Page 11: Administrator Functions

    UltraQ User Guide | Version 1.0 Administrator Functions Logging into the Administrator Menu Use the Administrator Menu to access the device’s advanced functionality. Making changes to the device can affect the device’s ability to scan tickets, so only authorized personnel should be able to access and use the Administrator Menu.

  • Page 12: Device Setup

    There are some hardware tests you can perform under the Device Setup > Advanced Setup > Hardware menu to verify proper operation of your UltraQ and turnstile, if applicable. The hardware tests can be found at the very bottom of the Hardware configuration screen.

  • Page 13: Manual Validation And Response Lookup

    UltraQ User Guide | Version 1.0 The following tests are available. • Activate Turnstile Entry – Unlocks the turnstile arm so you can rotate it once in the entry direction. The Forward Rotation Counts number will increment to indicate a successful rotation.
  • Page 14 UltraQ User Guide | Version 1.0 Operators can also use Ticket Information Mode to display details about a ticket. The device does not attempt to validate a ticket while it is in Ticket Information Mode. Information Mode displays the following information about a ticket after a scan or manual entry.

  • Page 15: Validation Masks

    UltraQ User Guide | Version 1.0 Validation Masks Go to the Validation Masks screen by logging into the Administrator Menu and pressing the Validation Masks button. The Validation Masks screen allows operators to add, edit, or delete validation masks, if the device is not currently connected to the server and the Edit Validation Masks setting is enabled.

  • Page 16: Reset Counters

    UltraQ User Guide | Version 1.0 Reset Counters Device counters keep track of entry and exit passages recorded by the device and are visible on the Operator Login screen. Entry/Exit Counts To reset the device counts, log into the Administrator Menu and press Reset Counters. Press Yes when prompted.

  • Page 17: Device Information

    UltraQ User Guide | Version 1.0 Device Information Go to the Device Information screen by logging into the Administrator Menu and pressing the Device Info button. The Device Info screen displays the following information: 1. Number of offline tickets the device has stored in its local memory.

  • Page 18: Create And Export Configuration File

    UltraQ User Guide | Version 1.0 Create and Export Configuration File You can create a setup file that can be used to configure other devices with identical settings. Clone Device Settings 1. Configure the Device Setup as desired. 2. Press the Menu button and select Device Info.

  • Page 19: Load Ini File On Device Startup

    UltraQ User Guide | Version 1.0 Load INI File on Device Startup You can clone device settings from one device onto any other device using the INI file. Appendix 1 on page 21 for information about connecting to the device to add, remove, or edit files.

  • Page 20: Exiting The Valid8 Application

    To exit the application and go to the applications menu, go to the Device Information screen by logging into the Administrator Menu and press the Exit button. Tap the (password) field to bring up the on-screen keyboard. Enter the password into the field and press Confirm. The default password is alvarado. Copyright © 2020 Alvarado Mfg. Co., Inc.

  • Page 21: Appendix 1 - Viewing And Editing Device Files

    To connect to the device with a computer, you will need a Phillips-head screwdriver and a micro-USB cable. 1. Use a Phillips-head screwdriver to remove the six screws securing the case to the UltraQ head. Copyright © 2020 Alvarado Mfg. Co., Inc.
  • Page 22 UltraQ User Guide | Version 1.0 2. Connect your computer to the UltraQ with the micro-USB cable. Micro-USB port Copyright © 2020 Alvarado Mfg. Co., Inc. Page 22 All rights reserved. PUD4478...
  • Page 23 UltraQ User Guide | Version 1.0 3. Open Windows File Explorer on your computer and navigate to the This PC\COLIBRI-MX8QXP\Internal shared storage. Folder Contents Download Place any APK update files into this folder when updating the ValiD8 application. Pictures Place custom image files into this folder to replace “Please Scan”, valid, and invalid screens in the application.

  • Page 24: Using A Usb Flash Drive

    Using a USB Flash Drive 1. Place any update files on a USB flash drive. 2. Use a Phillips-head screwdriver to remove the six screws securing the case to the UltraQ head. Copyright © 2020 Alvarado Mfg. Co., Inc. Page 24 All rights reserved.
  • Page 25 UltraQ User Guide | Version 1.0 3. Connect the USB flash drive to one of the USB ports. USB ports 4. Follow the steps in the Exiting the ValiD8 Application section on page 20 to go to the device’s Applications screen.
  • Page 26 UltraQ User Guide | Version 1.0 5. On the device, swipe up on the screen and press Files. Copyright © 2020 Alvarado Mfg. Co., Inc. Page 26 All rights reserved. PUD4478...
  • Page 27 UltraQ User Guide | Version 1.0 6. Click the Menu button in the top-left corner of the screen and select the USB flash drive. In the image below, the USB flash drive is called SanDisk USB drive, but yours may be different.
  • Page 28 UltraQ User Guide | Version 1.0 7. Press and briefly hold or drag a box around any files or folders you want to move to the device, press the Settings button in the top-right of the screen, and select Copy to….
  • Page 29 UltraQ User Guide | Version 1.0 9. Navigate to the location on the device’s drive where you want to copy the file(s) and press Copy. Copyright © 2020 Alvarado Mfg. Co., Inc. Page 29 All rights reserved. PUD4478...
  • Page 30 UltraQ User Guide | Version 1.0 Revision History Revision Creation Date Author Revision History/Description 12/31/2020 D Bohannon Original Document Copyright © 2020 Alvarado Mfg. Co., Inc. Page 30 All rights reserved. PUD4478...
  • Page 31 © 2020 Alvarado Manufacturing Company, Inc This work may not be reproduced, published, or redistributed, in whole or in part, without the express prior written permission of Alvarado.

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