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Summary of Contents for Alvarado SUPERVISOR 3000
- Page 1 SUPERVISOR 3000 (SU3000) Optical Turnstile with Motorized Barrier Arms User Guide Alvarado Manufacturing Company, Inc. 12660 Colony Street, Chino, CA 91710 Phone: +1 (909) 591-8431 Fax: +1 (909) 628-1403 support@alvaradomfg.com www.alvaradomfg.com PUD3669R2-0...
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Page 3: Table Of Contents
Supervisor 3000 User Guide Contents ETL Certifi cation............................. 3 Safety Precautions............................4 Purpose Of This User Guide.......................... 5 Intended Users............................5 User Responsibilities..........................5 SU3000 Overview............................6 SU3000 Components - Exterior View....................... 6 SU3000 Components - Cabinet Interior View. -
Page 4: Safety Precautions
Supervisor 3000 User Guide Safety Precautions The Supervisor 3000 may present a risk to persons and property if it is not WARNING operated correctly. Therefore, this manual must be read in its entirety and all safety and operations information must be adhered to. Note the following precautions: •... -
Page 5: Purpose Of This User Guide
Supervisor 3000 User Guide Purpose Of This User Guide The Supervisor 3000 (“SU3000”) User Guide is an operational manual which describes the operational features of Alvarado SU3000 optical turnstile product. Intended Users The manual is intended for use by owners, facility operators and system integrators responsible for the product, the facility access system and the employees, vendors and invitees that will use the equipment on a day-to-day basis. -
Page 6: Su3000 Overview
Supervisor 3000 User Guide SU3000 Overview The SU3000 is an optical turnstile that provides bi-directional access control in conjunction with a facility access control system. The SU3000 utilizes tandem motorized barriers and integrated optical sensors to control access. The optical sensors detect patrons, determine the direction of patron movement and detect both authorized and unauthorized users. - Page 7 Supervisor 3000 User Guide SU3000 Components - Exterior View (cont.) User Status Display / Card Reader Location The user status display provides visual instructions to users regarding the status of presented credentials (based on data from the access control system) and visual notification of alarm conditions.
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Page 8: Su3000 Components - Cabinet Interior View
Supervisor 3000 User Guide SU3000 Components - Cabinet Interior View Fig. 2 Fig. 2 Cabinet Interior - Main Cabinet Cabinet Interior - Main Cabinet Page 8 PUD3669R2-0 For Assistance: support@alvaradomfg.com +1 (909) 591-8431... - Page 9 Supervisor 3000 User Guide SU3000 Components - Cabinet Interior View (cont.) Main Turnstile Controller There is one main turnstile controller per turnstile. The main turnstile controller houses the CPU unit and various hardware ports, such as USB, Ethernet, and HDMI.
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Page 10: Su3000 Cabinets
[Fig. 4]. Each cabinet has an unsecured and secured side. Alvarado follows what we call the “right-hand rule." User status lights and card readers are always installed on the right-hand side as you enter the turnstile. - Page 11 Supervisor 3000 User Guide SU3000 Cabinets (cont.) Center Cabinet (Multi-Lane Confi guration) Center cabinets contain both Main and Secondary components. Center cabinets are extension cabinets used in multi-lane applications. The center cabinet contains the main turnstile controller, I/O control board, two motors and two motor control boards, power supply, sensors for both the Main and Secondary side of the center cabinet, two moving barrier arms, and a power switch located at the base on the secured side.
- Page 12 Supervisor 3000 User Guide SU3000 Cabinets (cont.) Center Cabinet (Combination 28" & 36" Widths) SU3000 cabinets can be equipped with different sized barrier widths to create both 28" and 36" lanes. [Fig. 5] shows a multi-lane confi guration with a 28” passage width on left and 36” passage width on right.
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Page 13: Su3000 Options
Controlled Passage, Free Passage, or No Passage modes depending on the orientation of the key. GateKeeper GateKeeper is an optional desktop application that allows Alvarado optical turnstiles to be controlled from a single PC. GateKeeper allows the control and scheduling of most day-to-day operating functions including designating a turnstile as entry or exit only, opening or closing a turnstile, and allowing single passage overrides for guests or personnel that have forgotten their access card. -
Page 14: Access Control Integration
Supervisor 3000 User Guide Access Control Integration There are two types of interfaces to allow an access control system to operate with the SU3000: Dry Contacts Single passage activation and the various other inputs and outputs available to / from the SU3000 are accessed through the I/O control board located in the Main cabinet. -
Page 15: Operating Modes
Normally Open mode is very rarely used by customers and should only be used in select application. BEFORE placing your turnstile in Normally Open mode, contact Alvarado's technical support manager to discuss the suitability of this mode for your specific application. -
Page 16: Setting Passage Modes
Supervisor 3000 User Guide Setting Passage Modes Turnstile passage modes can be set in one of three ways: Turnstile Lane Key Control If this option has been ordered for your turnstiles, two 3-position key switches are installed on the turnstile. - Page 17 Supervisor 3000 User Guide Bi-directional Traffi c and Smart Use of Passage Modes (cont.) Bi-directional passage modes are generally suitable for low to medium volume applications. Traffi c is generally heavy in only one direction at a time (arriving in the a.m. or leaving in the p.m.) and users naturally work out a protocol similar to drivers at a four-way stop.
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Page 18: User Status Display
Supervisor 3000 User Guide User Status Display The user status display is used to communicate turnstile and credential status to the user. There is one user status display located on the right-hand side of the turnstile lid for each direction of travel. The user... -
Page 19: Open / Close Status Light
Supervisor 3000 User Guide Open / Close Status Light Open / closed status lights are mounted to the right-hand leg for each direction of entry. The lights function similar toll booth lights, and perform in the following manner: Fig. 11 Fig. -
Page 20: Operational Sounds
Supervisor 3000 User Guide Operational Sounds The SU3000 comes pre-configured with operational sounds to alert users and attendants of turnstile activity and alarm conditions. The sounds and alarms are played from the speakers mounted to each leg of Main and center cabinets. - Page 21 Supervisor 3000 User Guide Operational Sounds and Alarms (cont.) Table 1 Table 1 Operational Sounds (cont.) Operational Sounds (cont.) Operational Sound / Description Alarm Sound Alarm File Name Barrier Breakaway Barriers have been forced open. breakaway.wav Barrier Impact Barriers encountered an object when moving.
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Page 22: Su3000 Operation
Supervisor 3000 User Guide SU3000 Operation Powering On / Off There is a power key switch on the leg on the secured Fig. 12 Fig. 12 Power Key Switch Power Key Switch side of all Main and center cabinets. POWER OFF... -
Page 23: Lane Key Control (Option)
Supervisor 3000 User Guide Lane Key Control (Option) Fig. 13 Fig. 13 Lane Key Control Switch Locations Lane Key Control Switch Locations Optional 3-position lane key control switches can be selected during the ordering process. Installed lane Lane Key Lane Key... -
Page 24: User Instructions
10]. Instructions on presenting credentials to other media devices are outside the scope of this User Guide. Alvarado follows what we call the “right-hand rule." Card readers are always installed on the right-hand side as the user enter the turnstile. - Page 25 Supervisor 3000 User Guide User Instructions (cont.) 3. Upon card validation: • Authorized entry chime sounds. • Green arrow icon illuminates on the user status display. • Barriers move to the open position. 4. Promptly walk through the turnstile. TIPS To improve throughput: •...
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Page 26: Turnstile Operations
Supervisor 3000 User Guide Turnstile Operations The following scenarios describe product behavior in common operational situations. Other operational information is available in other sections of this manual. Additional information can also be obtained by contacting Alvarado’s technical support department. Function... - Page 27 Supervisor 3000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output The user presents invalid • Unauthorized exit alarm Unauthorized Unauthorized credentials and/or enters sounds. Exit Exit the turnstile from the • Red stop icon fl ashes on...
- Page 28 Supervisor 3000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output While performing an After remaining in the turnstile Barrier Held Open Barrier Held Open (Exit Direction) (Exit Direction) authorized exit passage, for 12 seconds: the user stops and lingers,...
- Page 29 Supervisor 3000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output Tailgate Exit Tailgate Exit An unauthorized user When the unauthorized user closely follows an tailgates: Secured Side Secured Side Secured Side authorized user to exit the •...
- Page 30 Supervisor 3000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output Unsafe to Open Entry Unsafe to Open Entry Barriers do not open after After the entry activation: the turnstile is activated from Secured Side Secured Side •...
- Page 31 Supervisor 3000 User Guide Turnstile Operation (cont.) Function Procedure Turnstile Response I/O Output Blocked Sensor Blocked Sensor (Entry Direction) (Entry Direction) Object is blocking the entry • Entry blocked sensor side operational sensors for alarm sounds. Secured Side Secured Side 15 seconds or longer.
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Page 32: I/O Control
Supervisor 3000 User Guide I/O Control This section explains the various I/O control board inputs and outputs, and how they may be used. It is assumed that the turnstiles are already installed and interfaced with the access control system. For access control wiring instructions, please refer to the SU3000 Installation Instructions. - Page 33 Supervisor 3000 User Guide Inputs (cont.) PIN 3 - ENTREJ / PIN 10 - EXTREJ (Card Reject) Description Receipt of an input contact instructs the turnstile that the presented credential is invalid. Purpose and Customer Use These inputs notify users that presented credentials are not authorized. ENTREJ signals the turnstile to notify the user that the credential presented in the entry direction is not authorized.
- Page 34 The arms are down, providing a barrier-free passageway. The arms will not raise and secure the turnstile unless tailgating or unauthorized passage is attempted. Normally Open mode should be used only in select applications. Contact Alvarado for recommendations. PIN 18 - EMROVR (Emergency Override) Description Receipt of an input contact (or removal of a contact) places the turnstile in Emergency Override mode.
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Page 35: Outputs
Supervisor 3000 User Guide Outputs Output Terminal Output Terminal The following outputs are available to provide information on turnstile Fig. 19 Fig. 19 Block Block operational status and activity. All output contacts are 300ms in duration. PINS 1, 7, 15, 20 - GNDX (Common Ground) Description Common ground terminals for access control system wiring. - Page 36 PIN 3 - ENTUCX / PIN 9 - EXTUCX (Unauthorized Passage) Description An output contact is generated when a user completes an unauthorized passage (i.e., tailgating after an authorized passage) in the appropriate direction. This is typically referred to by Alvarado as an “unauthorized passage” output. Purpose and Customer Use These are important outputs to monitor as they identify unauthorized passages.
- Page 37 Supervisor 3000 User Guide Outputs (cont.) PIN 17 - DHO (Barrier Held Open) Description Barrier held open is both a setting and an output. As a setting (accomplished through LaneConfig), the DHO timeout defines the time after which barriers will close if a number of card accept (ENTACC or EXTACC) or override (ENTOVR or EXTOVR) signals are received, but users do not pass through the lane.
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Page 38: Su3000 Configuration Preparation
Supervisor 3000 User Guide SU3000 Configuration Preparation Overview SU3000 configuration changes are broken down into two sections: configuring the turnstile operating system, and configuring the turnstile application. Each type of configuration requires a different configuration tool. Configuring the turnstile operating system is accomplished using the UltraVNC Viewer application (included on the File Management CD provided with the turnstile). -
Page 39: Installing The Configuration Tools
Supervisor 3000 User Guide Installing the Configuration Tools Both the UltraVNC Viewer and LaneConfig installation package are located on the File Management CD that was provided with the turnstile. If you are unable to locate, or have misplaced, the File Management CD, contact Alvarado Technical Support. -
Page 40: Connecting A Laptop Directly To The Turnstile
Supervisor 3000 User Guide Connecting a Laptop Directly to the Turnstile The SU3000 turnstile communicates with a computer or facility network via the main turnstile controller's Ethernet adapter. To access the Ethernet adapter, the cabinet cover will need to be removed. Instructions on removing the cabinet cover can be found in the SU3000 Installation Instructions. -
Page 41: Operating System Configuration
Supervisor 3000 User Guide Operating System Configuration Operating system settings are configured using the UltraVNC Viewer application. • It is assumed that the turnstile is powered ON and connected to the computer or facility network. 1. Launch UltraVNC Viewer. 2. Enter the turnstile IP address in the VNC Server field [Fig. 21]: •... - Page 42 Supervisor 3000 User Guide Operating System Confi guration (cont.) 4. Enter: alvarado for the password at the VNC Authentication window [Fig. 22]. 5. Click the Log On button. Fig. 22 Fig. 22 UltraVNC Viewer UltraVNC Viewer 6. Upon password verifi cation, the SU3000 desktop will appear onscreen [Fig. 23]. Communication with the turnstile is now established.
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Page 43: Setting The Local System Time
Supervisor 3000 User Guide Setting the Local System Time The operating system time is factory set to Pacifi c Time (U.S. and Canada). The operating system time should be set for your local time. To set the time, follow the instructions below. - Page 44 Supervisor 3000 User Guide Setting the Local System Time 4. Click Start, click Programs, and click SaveReg [Fig. 26]. Fig. 26 Saving the Registry Saving the Registry Page 44 PUD3669R2-0 For Assistance: support@alvaradomfg.com +1 (909) 591-8431...
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Page 45: Setting The Turnstile Ip Address
2. Type the SU3000's IP address into the address bar and press Enter. The default IP address is 192.168.0.100. 3. Enter admin into the User Name fi eld and alvarado into the Password fi eld. Click Log In [Fig. 27]. Fig. 27... -
Page 46: Maintenance
Supervisor 3000 User Guide Maintenance Preventative maintenance should be performed periodically after installation to ensure the product maintains its visual exterior and optimal performance. To maintain the SU3000, follow the instructions below as needed. Due to the various types of exterior finishes on the SU3000, different types of care must be taken to keep the unit clean and undamaged. -
Page 47: Weekly Safety Check
If the turnstile does not pass the Activation or Unsafe to Open tests, do not use the turnstile. Contact your service professional or Alvarado for assistance. 1. Barrier Alignment - Ensure that the barriers are properly aligned in the home position. If necessary re-home the barrier(s). -
Page 48: Troubleshooting
Supervisor 3000 User Guide Troubleshooting Use this troubleshooting section to diagnose and resolve common turnstile issues. If your particular issue is not covered in this troubleshooting section, please contact Alvarado Technical Support for further troubleshooting assistance. Symptom Possible Cause Solution... - Page 49 Supervisor 3000 User Guide Troubleshooting (cont.) Fig. 30 Fig. 30 Motor Controller Board Fuses Motor Controller Board Fuses Fig. 29 Fig. 29 Digital Position Encoder Digital Position Encoder Digital Position Encoder Lock Tabs FUSES 1) 24VDC 6.3A 2) 5VDC 3A...
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Page 50: Revision History
Supervisor 3000 User Guide Revision History Revision Date Author Description 07/14/14 A. Flores Original document. 09/15/14 A. Flores Added Horizontal Breakaway instructions. 11/16/15 A. Flores Added LaneConfig Installation and User Guide references. 7/06/16 D. Bohannon Updated with Amanda board information. - Page 51 Supervisor 3000 User Guide This page intentionally left blank. Page 51 PUD3669R2-0 For Assistance: support@alvaradomfg.com +1 (909) 591-8431...
- Page 52 © 2016 Alvarado Manufacturing Company, Inc. This work may not be reproduced, published or redistributed, in whole or in part, without the express prior written permission of Alvarado.
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