Konica Minolta SRX-101A Service Manual page 89

SRX-101A CUSTOMER PRESENTATION GUIDE
Troubleshooting
d
Check and Maintenance
d
Shutdown Procedure
d
Questions and Answers
d
Warranty
d
Conclusion
SERVICE MANUAL
84
1 Explain these points using the relevant sections in the Operation Manual.
2 Try to explain how to respond to errors in the simplest way possible.
3 Clearly indicate to the customer where and whom to contact in case of an
operational problem or complaint.
1 Explain these points using the relevant sections in the Operation Manual.
1 Explain these points using the relevant sections in the Operation Manual.
1 Answer all questions from the customer with confidence.
2 If you cannot answer a certain question on the spot, make clear to the customer
when you can answer.
1 Remind the customer that the SRX-101A is guaranteed for a certain period from
the date of installation.
1 Make sure to thank the customer for taking the time to listen to your presentation.