General Norstar Voice Messaging Overview; Voice Messaging Components; About The Automated Attendant - Nortel CallPilot 100 User Manual

Messaging

General Norstar Voice Messaging Overview

CallPilot 100 and CallPilot 150 work with the core Norstar ICS, offering a receptionist service that
routes calls and provides voice message taking capability. When enabled, CallPilot's Automated
Attendant answers incoming calls and routes the calls to extensions and mailboxes within the
system.

Voice Messaging Components

CallPilot's messaging has three main components: Automated Attendant, Mailboxes (voice
messaging) and Custom Call Routing (CCR).
• The Automated Attendant – works as a receptionist would when answering incoming calls.
Using a voice prompt, it plays a list of options to a caller. If the caller knows which option they
want, they can interrupt the Automated Attendant by pressing their selection on the dial pad of
any tone dial telephone. When the caller has selected an option, the Automated Attendant
responds to the command by either routing the call to an extension or mailbox within the
company, or directing a caller to the Company Directory or Designated Operator.
• Mailboxes – are added by the system coordinator and then initialized by the mailbox owner.
They store the callers' voice messages. Any caller can leave a message after a mailbox is
initialized.
• Custom Call Routing (CCR) – is a single-digit access application that provides callers with a
series of voice prompts and call transfer options.

About the Automated Attendant

The Automated Attendant is the CallPilot receptionist. When enabled, the Automated Attendant
answers the company's incoming telephone lines according to the time of day. When the Automated
Attendant is enabled, the Automated Attendant menu prompt provides a list of options so that a
caller can:
• Reach a DN or a mailbox in the company
• Leave a message in a mailbox
• Select an alternate language
• Look for an extension or mailbox in the Company Directory
• Reach the company receptionist or designated operator
• Open a Personal Mailbox as a mailbox owner.
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