Configuring Nortel Messaging - Nortel 1000 Configuration Manual

Configuring Nortel Messaging

Note
The Application Gateway supports 32 concurrent audio streams. A user
listening to a Visual Voicemail message occupies one audio stream. (A
message broadcast from Broadcast Server also occupies one audio stream.)
Visual Voicemail operation requires the following Nortel Messaging
configuration:
Visual Voicemail operation with a particular mailbox requires that
•
you enable the Desktop and Web Messaging mailbox feature in
Nortel Messaging Manager (User > Mailbox Classes > Mailbox Class
Details, under Keycoded Features). A user's Mailbox Class of Service
must be selected as a Desktop Messaging user.
A Nortel keycode is required to provide a mailbox access to that
Unified Messaging feature. You obtain keycodes from Nortel via an
authorized distribution partner.
Visual Voicemail operation with a particular mailbox requires that the
•
user has already created a mailbox password.
Visual Voicemail operation with Nortel Messaging requires that you
•
configure Nortel Messaging to use IMAP for Internet mail clients. In
Messaging > Internet Mail Clients, select Enable IMAP and Enable
IMAP with Plain Password Authentication.
The Application Gateway supports 8-bit G.711 Mu-Law audio
•
CODECs and converts some audio, including the VBK, into G.711. You
can configure Nortel Messaging to use G.711 format.
If phone users can see Visual Voicemail messages but cannot hear audio
when a message plays, verify that the above requirements are met.
Chapter 5 Visual Voicemail Configuration
Voice Office Application Suite Configuration Guide
Configuring Nortel Messaging
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