Troubleshooting; Customer Services; Product And Machine Numbers; Warranty - Schulthess TW 7000 Instructions For The Use

Troubleshooting

Repairs, alterations or intervention on electronic equip-
ment should only be carried out by qualified specialists.
Inexpert repairs can cause considerable damage and risk
to the user.
Only original spare parts should be used for repairs.
Rectifying minor faults yourself
The machine does not start after pressing a
programme button:
X Check whether the mains power is switched on at the
wall and the plug is in.
X Check whether all the fuses are intact or the safety
switch has tripped.
Display is dark:
X The machine is in «OFF» mode. No error. To activate
the display press any button.
The machine does not start:
X The start button has not been pressed.
X Start time preselect has been set. Only starts at the
preselected start time.
The machine cannot be switched on, display
remains dark even after pressing a button:
X Check whether the mains power is switched on at the
wall and the plug is in.
X Check whether all the fuses are intact or the safety
switch has tripped.
X Mains blockage, generally at noon. Operate the
machine after the mains blockage has ended.
The drying target was not achieved:
When warm, laundry feels more moist than it actually is!
Remove the laundry from the dryer and let it cool.
When still moist:
X Clean filter (see chapter «Starting the programme»).
X Increase degree of drying (see chapter «Basic set-
tings»).
X Clean moisture sensor (see chapter «Cleaning and
Care»).
The individual laundry piece does not reach
the set drying target:
X If one single piece is to be dried in the dryer, it will be
dried more evenly by adding additional pieces as ballast,
e.g. two terry towels.
The drying takes too long:
X Clean filter (see chapter «Starting the programme»).
X Power failure (note lock times of EW).
The laundry is not dry after the maximum
possible settings:
X Drum is overloaded (see chapter «Programme table»).
X Laundry not sufficiently spun.
X Insufficient room ventilation (open a window or
door).
X The filter is blocked with fluff or scale deposits (see
chapter «Starting the programme»).
Drum lighting does not work:
X Faulty light bulb. For safety reasons, the lamp should
only be replaced by customer services or a specialist.
Dampness in the room increases significantly:
X The room does not have sufficient ventilation.
Ensure adequate ventilation.
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Door does not open:
X If no power is available to open the door, you can
open the door manually by pressing next to the door
lock.
Washing is wrapped up:
X Use special programmes «Terry towels» or «Bed
linen».

Customer Services

Before you call customer services, check whether you
can rectify the problem yourself (see chapter «Problems»).
If advice is required, costs may be incurred if a service
technician is required, even during the guarantee period.
If you cannot rectify a problem yourself, unplug the
machine or switch it off at the wall and call customer
services.
Dial the central customer services number (see back
cover). You will be automatically connected to the
customer ser vices branch for your region.
Give customer services product and serial numbers.
You will find this information on the type label on the
inside of the door.
Note the numbers for your machine here.
Product No.
Machine No.

Warranty

We grant a warranty of two years to end users for every
product from the date of sale or delivery date (inquiry at
Service 7000 AG, warranty certificate, invoice or sales
document).
he warranty covers the costs for material, work and
travel time. The warranty does not apply if directions for
use and operating instructions are not followed, or in
case of improper installation or damage from external
influences, force majeure, changes made by third parties
or use of non-original parts.