NBS Technologies Javelin DNA User Manual page 38

2) Clean the Printer's TPH Using Alcohol Swab
It is recommended to clean the printer at least once a month or whenever
you replace the ribbon.
1. Turn off the printer connected to a PC and unplug the power adapter.
2. Clean the main body of the TPH using the cotton swab before cleaning
its head.
3. Make sure to clean the ceramic edge of the printhead, as shown in the
picture.
Caution
Do not touch the TPH head with your
hands as this can damage it.
4. Make sure that the TPH is fully dried before turning the printer on;
otherwise, the TPH may get damaged.
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-Clean the Blue Cleaning Roller
Blue Cleaning Roller
This cleaning tool is designed to remove any unwanted materials from the
surface of cards, and it can be used semi-permanently since it can be washed. It
is recommended to clean it at least once every two weeks or every 200 cards.
1. Remove the cleaning roller from the printer.
2. Wash it under running water.
3. Make sure that it is fully dried before installing it into the printer.
Troubleshooting
Some of the problems you may encounter while using the printer
can be fixed by referring to the following troubleshooting guide. If
the problem persists, then please contact your local dealer.
-Errors
① TPH
Code Code Name Description
Top Cover The cover opens
10
(TPH Module) while printing.
The TPH up/down
TPH Up/Down
11 movement fails or is
Failure
interrupted.
Abnormal TPH The TPH thermistor
13 Thermistor Temperature is
Temperature abnormal.
Solution
Check that the cover is closed properly.
Replace the TPH open checking sensor.
Check the TPH up/down module.
Check the temperature of the
TPH thermistor (operating temp.:
0c°~70c°).
Replace the TPH.
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JAVELIN DNA User Guide Manual