Benefits - Aston Martin Vantage S 2016 Owner's Manual

Benefits

The service provider, appointed by Aston Martin to provide the Aston
Martin Emergency Assistance services (the 'Service Provider') will
provide the following benefits dependent on requirements to entitled
Vehicles in both the home Country and Europe as defined.
Roadside Assistance
The Service Provider's Agent vehicle should promptly arrive with you
after your call has been placed. You may also book an appointment
for a convenient time.
Aston Martin Emergency Assistance shall provide you with updates
on its estimated time of arrival via your preferred communication
method.
If following a Breakdown Incident in an area of coverage, your
journey cannot be completed, and where the Vehicle cannot be
repaired at the roadside, Aston Martin Emergency Assistance shall
organise recovery of the Vehicle, including any luggage contained in
the Vehicle at the time. Your Vehicle and luggage shall be transported
to the nearest Aston Martin Dealer, without distance or financial
limitation.
If the Vehicle cannot be repaired at the roadside or at your home
address within a reasonable time period (45 minutes), the Service
Provider will take you, the Vehicle and your passengers to the nearest
Aston Martin Dealer. In the event that you (or your passengers) need
to keep an important appointment, you will be taken there before the
disabled Vehicle is transported to its required destination.
Should the Breakdown Incident occur outside of workshop hours,
Aston Martin Emergency Assistance shall arrange for secure storage of
the Vehicle until the next working day. The Vehicle shall arrive at the
Dealer by midday on the next day.
If the nearest Dealer, to where the eligible Vehicle has been towed,
is able to carry out the repairs at its premises, then the Vehicle will be
repaired there.
Once the Vehicle is at a Dealership for repair, Aston Martin
Emergency Assistance will keep in contact with the Dealer to follow
the progress of the repair, and if necessary, arrange any extension of
a replacement vehicle with Aston Martin Customer Service.
Home Start
Aston Martin Emergency Assistance will provide all the benefits of
Roadside Assistance at the Vehicle's registered address.
Recovery
If Aston Martin Emergency Assistance cannot repair your Vehicle at
the roadside, the Service Provider will arrange recovery of you and
your Vehicle to the nearest Aston Martin Dealer.
If your Vehicle has been involved in an accident or has gone off the
road and needs to be salvaged before towing, Aston Martin
Emergency Assistance will charge you for services on a 'Pay for Use'
basis and you may be able to claim these back from your insurance
company.
You will be covered for costs of recovery and towing (including any
handling fee) but you may be charged for any costs incurred if the
Vehicle is, for example, disabled by floods or snow-affected roads, is
embedded in sand or mud, or is not easily accessible.
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