Warranty Terms & Conditions - Optimum THERMOCOOK ESSENTIAL User Manual

WARRANTY TERMS & CONDITIONS
The warranty outlined below only covers distributors of the Optimum range of appliances. Please contact your
distributor for a full product warranty.
Effective as of 1st January 2014
1. Optimum® ("we") warrants this appliance to be free from defects in materials and workmanship. As long as you
use it according to this instruction book, Optimum® warrants that it will perform satisfactorily in household use
for a period of 1 year.
2. Any warranties beyond this standard period are offered as extended terms by the selling distributor. This
means you can only claim them though that provider.
3. We will repair/replace your appliance if any defects occur under normal use and care within this manufacturers'
warranty period at our discretion, and only if the selling distributor cannot do so. This is done solely at our
option with no charge for parts. This warranty does not extend to any accessories, whether included or
purchased separately.
If your distributor determines that your appliance has a major fault, they may offer a replacement at their own
discretion.
4. The blade assembly and drive socket will only deteriorate through abuse and misuse. They are therefore only
covered by this warranty for up to 30 days after purchase date.
5. If your appliance needs repair while it is under warranty, and your distributor cannot provide the repairs, you
are responsible for the cost of returning it to us (or an approved service provider), and also for the cost of
returning it back to you.
6. Whilst your appliance is in transit, you assume all risk for it. The warranty does not cover any further damage
during transportation.
7. You must ensure that you properly package your appliance when you return it to avoid any damage to it during
transit.
8. To enable us to process your warranty claim, ensure you include an explanation of any problem. We will not
look for faults for you, and will only repair described faults as covered under warranty.
9. This full warranty is void if your appliance has been subjected to abuse, negligence, accident, alteration, failure
to follow operating instructions, or exposed to abnormal or extreme conditions.
9. Cosmetic changes that do not affect performance will not be considered defects or fall under this warranty.
These changes include discolouration of any parts of your appliance, or the effects of using abrasive cleaners.
The warranty does not cover cleaning or removing any food products from your appliance, or repairing any
damage caused by allowing them to build up.
10. This warranty does not cover normal wear and tear on your appliance or its parts.
11. This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or
operation, lack of reasonable care, unauthorised medication, loss of parts, tampering or attempted repair by
anyone we have not authorised to make repairs.
12. The warranty will not apply if the damage, malfunction or failure results from alterations, accident, misuse,
abuse, fire, liquid spillage, maladjustment of customer controls, use on an incorrect voltage, power surges and
dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any
persons, use of defective or incompatible , exposure to abnormally corrosive conditions or entry by any insect,
vermin or foreign object in the product.
13. The warranty does not cover damage from using your machine with an alternate power source (e.g. solar,
inverter, generator, etc.). We do not recommend using these devices to power your appliance.
14. You must keep your purchase docket/receipt as both proof of purchase, and proof of the date on which you made
the purchase. You will need to present your purchase docket or receipt when making a claim under this warranty.
15. If you do not present your receipt of purchase, this warranty is invalid. Consumer Law allows us to request
reasonable proof of purchase to service a warranty claim.
16. This warranty does not imply, intend to or detract from any consumer rights listed in, and able to be enforced
from, Regulated Consumer Law. If any condition is found to be in breach of the Consumer Law, only that single
condition shall be void; and all other conditions will remain in place.
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