Xylem OMNI sensus C2 User Manual page 31

Error Message
No product found.
Verify communication device
positioning, and network
parameters.
No Response From SmartPoint.
Check your mag loop position and
try again.
Communication device error.
Verify the communication device is
powered on, and the application's
communication device options are
correct.
Other errors
The following table lists other errors along with their possible cause and corrective
action.
Other Errors
Error Message
Less than <amount> MB of
storage space available. You must
free storage space.
There is less than <amount> MB
of storage space available. Please
free storage space.
Utility Code Mismatch
This SmartPoint may be
configured for use by another
utility company.
SmartPoint utility code: <code>
Your utility code: <code>
Are you sure this is your
SmartPoint?
Unlock
The operation has timed-out.
(Note: While performing the
temporary Unlock operation,
FieldLogic did not receive a
response from the gas
SmartPoint.)
Possible Cause
CommandLink may be in wrong
position for ASK communication.
Possible RF interference with
handheld device's messaging.
Network parameters may not
match that of the SmartPoint
module.
CommandLink's Mag Loop is not
properly positioned on the meter/
SmartPoint module.
FieldLogic's communication
device settings may not be
properly set.
Communication device may not be
powered on or connected.
Possible Cause
Meter Exchange: Insufficient space
available on the handheld device
to take pictures of new and old
meters.
Meter Exchange: Free space on
the handheld device is almost too
low to safely take pictures of new
and old meters.
SmartPoint module may be in use
by a different utility.
Incorrect network parameters file
may have been imported.
Network traffic may be high, or
there is some form of RF
interference.
Communication device is out of
range.
Corrective Action
Correct the position of the
CommandLink and try to connect
to the SmartPoint Module again.
Remove RF interference.
Get the correct network
parameters from Sensus.
Check the documentation for your
specific meter/SmartPoint Module
to identify the applicable Mag
Loop location.
Verify the communication device
options are correct.
Verify that the communication
device is connected and powered
on.
Corrective Action
Free up additional space.
Free up additional space.
Get the applicable network
parameters file or product
configuration from your Sensus
customer service representative.
Remove the interference.
Try to unlock the SmartPoint
module again.
Verify that communication device
is within range of SmartPoint
module and reposition if
necessary.
Try to unlock the SmartPoint
module again.
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