Xylem OMNI sensus C2 User Manual page 29

Common Activation Errors
Error Message
Communication failure: SmartPoint
did not respond, Verify
communication device is within
range of SmartPoint and try again.
Settings are not as expected,
<config. settings> do not match
expected values.
Unable to activate without a valid
GPS position.
Unable to activate, SmartPoint has
a hardware problem:
<problem description>
SmartPoint Busy
Please try again in a few minutes.
Communication errors
If there is a problem detecting or communicating with the SmartPoint Module,
FieldLogic Tools may display an error message like the one shown below.
Possible Cause
Network traffic may be high, or
there is some form of RF
interference.
For battery powered devices,
communication may have been
lost.
Communication device is out of
range.
SmartPoint module is busy.
(Note: This can occur if you have
been performing multiple activates
and/or deactivates of the same
SmartPoint module in rapid
succession.)
The product configuration is not
applicable for the SmartPoint
module.
For example, attempting to apply
the sample rate to Once per 15
minutes to a SmartPoint module
that only supports Once per hour
will indicate that the sample rate
could not be set to the desired
value.
FieldLogic does not have a GPS fix
from the handheld device's
internal GPS.
There is hardware-related issue
that requires special attention. For
example, the SmartPoint module's
battery level may be too low.
You have performed multiple
activations and/or deactivations of
the same SmartPoint module in
rapid succession.
Corrective Action
Remove the interference.
Disconnect and try to connect
again.
Verify that communication device
is within range of SmartPoint
module and reposition if
necessary.
Disconnect. Wait several minutes
and re-Connect.
Verify that you are using a product
configuration that is applicable for
the SmartPoint module.
If product configuration is
applicable, it may be corrupt.
Contact Sensus for a new product
configuration.
For one-way devices, there was a
communication error. Retry the
activation.
Verify that handheld device's
internal GPS is set up properly.
Choose a GPS setting that does
not depend on having a valid GPS
lock.
Contact your Sensus customer
service representative.
Disconnect, wait several minutes,
and reconnect.
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