Promise Technology VessJBOD 1000 Series Product Manual
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Promise Technology VessJBOD 1000 Series Product Manual

Promise Technology VessJBOD 1000 Series Product Manual

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VessJBOD
1730, 1740,
1830, 1830+, 1840, 1840+
Product Manual
Version 2.0

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Summary of Contents for Promise Technology VessJBOD 1000 Series

  • Page 1 VessJBOD 1730, 1740, 1830, 1830+, 1840, 1840+ Product Manual Version 2.0...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. PROMISE Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other PROMISE Technology product. Notice...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction to VessJBOD ......1 About This Manual ........1 VessRAID Model Line-up .
  • Page 4 VessJBOD 1000 Series Product Manual Chapter 3: Management ........21 LEDs .

  • Page 5: Chapter 1: Introduction To Vessjbod

    Chapter 1: Introduction to VessJBOD This chapter covers the following topics: • About This Manual (below) • VessRAID Model Line-up (page 2) • Features (page 3) • Specifications (page 4) About This Manual This Product Manual describes how to setup, use, and maintain the VessJBOD 1730, 1740, 1830, 1830+, 1840, and 1840+ expansion units.

  • Page 6: Vessraid Model Line-Up

    VessJBOD 1000 Series Product Manual VessRAID Model Line-up Number Drive Power Controller Model Interface of Drives Carriers Supplies Fans 1840+ plus external 1840 original internal 1830+ plus external 1830 original internal 1740 original internal 1730 original internal Figure 1. 12-bay VessJBOD with the “original” drive carrier design...

  • Page 7: Features

    Chapter 1: Introduction to VessJBOD Figure 3. VessJBOD 1730 rear view Single Power Supply I/O Module Internal Fans Figure 4. VessJBOD 1830 rear view Dual Power Supplies I/O Module Internal Fans Figure 5. VessJBOD 1830+ rear view Dual Power Supplies I/O Module External Fans Features...

  • Page 8: Specifications

    VessJBOD 1000 Series Product Manual • Redundant, hot-swappable power supplies on 1830, 1830+, 1840, and 1840+ models. • Command Line Interface via RJ-11 Serial Port. • Three years complete system limited warranty includes 24 x 7 email and phone support with highly experienced technical support technicians and an advanced replacements program.

  • Page 9: Temperature

    Chapter 1: Introduction to VessJBOD Temperature Normal conditions: 5° to 40°C operational (-40° to 60°C non-operational) Conditions of running SAS disk drives with one failed cooling fan: 5° to 35°C operational (-40° to 60°C non-operational) Relative Humidity 95 percent maximum Vibration Random, 0.21 grms, 5-500 Hz, 30 Mins, X, Y, Z axis.

  • Page 10: Safety

    VessJBOD 1000 Series Product Manual Safety BSMI, CB, CCC, CE, FCC Class A, MIC, VCCI, UL, cUL, TUV. Environmental RoHS, China RoHS. Warranty and Support Warranty: Three year limited warranty on all components except the optional battery backup unit, which has a one-year warranty.

  • Page 11: Chapter 2: Vessjbod Installation

    Chapter 2: VessJBOD Installation This chapter covers the following topics: • Unpacking the VessJBOD (below) • Mounting VessJBOD in a Rack (page 8) • Installing Disk Drives (page 11) • Making Data and Management Connections (page 13) • Setting Up Serial Cable Connections (page 17) •...

  • Page 12: Mounting Vessjbod In A Rack

    PROMISE VessJBOD unit when properly installed. Additional loading on the rails is at the customer’s risk. • PROMISE Technology, Inc. cannot guarantee that the mounting rails will support your PROMISE VessJBOD unit unless you install them as instructed. Note To lighten the VessJBOD enclosure, remove the power supplies.
  • Page 13 Chapter 2: VessJBOD Installation Figure 1. A 16-bay VessJBOD mounted in a rack with the available rails Vertical Rack Post VessRAID subsystem Handles mount Mounting rails mount outside the rack post outside the rack post To install the VessJBOD unit into a rack with the available mounting rails: Check the fit of the mounting rails in your rack system.
  • Page 14 VessJBOD 1000 Series Product Manual Figure 2. Rack mount assembly diagram Rack front post Rack back post Locating pins (2 on each end) Rail attaching screws (not included) Flange Support Rear rail Front rail Rail adjustment screw Inside of post...

  • Page 15: Installing Disk Drives

    Chapter 2: VessJBOD Installation Installing Disk Drives The VessRAID subsystems and VessJBOD expansion units support: • SAS and SATA hard disk drives • 3.5-inch hard disk drives For a list of supported physical drives, download the latest compatibility list from the PROMISE support web site.
  • Page 16 VessJBOD 1000 Series Product Manual Insert the screws through the holes in the drive carrier and into the sides of the disk drive. • Install only the counter-sink screws supplied with the VessJBOD. • Install four screws per drive. •...

  • Page 17: Making Data And Management Connections

    Chapter 2: VessJBOD Installation Making Data and Management Connections You can configure your VessJBOD as: • JBOD Expansion to a VessRAID subsystem • Drive enclosures for a SuperTrak RAID controller JBOD Expansion to a VessRAID Subsystem Configuring a Data Path To establish the data path: Connect the SAS HBA card in the Host PC to the SAS IN ports on the VessRAID controller.
  • Page 18 VessJBOD 1000 Series Product Manual Figure 6. Data and management connections with VessRAID SAS HBA cards Host PCs or Servers SAS IN ports Network Switch Expansion SAS port Management Port VessRAID 1830s+ SAS IN port SAS OUT port VessJBOD 1830+...

  • Page 19: Drive Enclosures For A Supertrak Raid Controller

    Chapter 2: VessJBOD Installation Drive Enclosures for a SuperTrak RAID Controller Configuring a Data Path To establish the data path: Connect the SuperTrak RAID Controller in the Host PC to the SAS IN port on the I/O module of the first VessJBOD. See page 16, Figure 7. Connect the SAS OUT port of the I/O module of the first VessJBOD to the SAS IN port on the I/O module of the second VessJBOD.
  • Page 20 VessJBOD 1000 Series Product Manual Figure 7. Data connections with SuperTrak SuperTrak RAID Controller card SAS port on RAID controller Host PC or Server SAS IN port SAS OUT port VessJBOD 1830 SAS IN port SAS OUT port VessJBOD 1830+...

  • Page 21: Setting Up Serial Cable Connections

    Chapter 2: VessJBOD Installation Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) on your PC to monitor and control the VessJBOD. The VessJBOD package includes a RJ11-to- DB9 serial data cable. The CLI is explained in “Chapter 3: Management” on page 21. Figure 8.

  • Page 22: Connecting The Power

    VessJBOD 1000 Series Product Manual Connecting the Power Plug-in the power cord on the power supply on the back of the VessJBOD enclosure and switch on the power supply. If you have a VessJBOD 1830, 1830+, 1840, or 1840, plug-in and turn on both power supplies.

  • Page 23: Disk Drive Leds

    Chapter 2: VessJBOD Installation Figure 10.VessJBOD I/O Module LEDs Fan 2 Reserved SAS IN port SAS OUT port Fan 1 Fan 2 Fan 1 Disk Drive LEDs There are two LEDs on each drive carrier. They report the presence of a disk drive, activity of the drive, and the drive’s current condition.

  • Page 24: Setting Up The Serial Connection

    VessJBOD 1000 Series Product Manual Setting up the Serial Connection VessJBOD has a Command Line Interface (CLI) to manage all of its functions via your PC’s terminal emulation program, such as Microsoft HyperTerminal. This procedure uses the serial cable connection you made on page 17.

  • Page 25: Chapter 3: Management

    Chapter 3: Management This chapter covers the following topics: • LEDs (below) • CLI Command Set (page 25) When attached to a VessRAID subsystem, you can manage the VessJBOD expansion unit using WebPAM PROe or the Command Line Utility (CLU). See the VessRAID Product Manual for more information.

  • Page 26: I/O Module Leds

    VessJBOD 1000 Series Product Manual State LEDs Steady Flashing Dark Amber Green Green Power System Off Normal — — — Global Fan, power supply, Locating the Enclosure System Off Normal temperature, or voltage Enclosure Status problem* System Off One or more...

  • Page 27: Disk Drive Leds

    Chapter 3: Management State LEDs Dark Green Amber Blinking One fan Multiple turning too fans turning — detected slowly too slowly Port Green: SAS Ports — — connection connected Activity Disk Drive LEDs There are two LEDs on each drive carrier. They report the presence of a disk drive, activity of the drive, and the drive’s current condition.
  • Page 28 VessJBOD 1000 Series Product Manual State LEDs Steady Flashing Dark Amber Green Green Power/ Drive No Drive Activity — — Activity Present No Drive or Locating the Drive Array Drive Status* Drive OK Unconfigured Drive Rebuilding Offline * The RAID subsystem controls Disk Status LED behavior. The pattern...

  • Page 29: Cli Command Set

    Chapter 3: Management CLI Command Set The CLI uses the following set of commands: • cable – Specifies the length of cable for optimal signal quality. See page 25. • enclosure – Displays full information on the VessJBOD enclosure and its components.

  • Page 30: Enclosure Command

    VessJBOD 1000 Series Product Manual To view the current settings: At the cli> prompt, type cable and press Enter. The system returns: CN#1 Cable Length = 1 meter CN#2 Cable Length = 1 meter To set Expansion connector CN2 for a 3-meter cable: At the cli>...
  • Page 31 Chapter 3: Management Figure 5. VessJBOD power supply switches 1700 series power supply switch 1800 series power supply switches Viewing Information To view enclosure information: At the cli> prompt, type enclosure and press Enter. The system returns: ------------------------------------------------------------------- Time since system powerup: 1 day 9 hours 46 minutes 36 seconds Enclosure : SAS JBOD 3U-16 Bay Serial Number...
  • Page 32 VessJBOD 1000 Series Product Manual Controller temperature threshold : 71C/159F (critical) 61C/141F (warning) =============================================================== Location Voltage =============================================================== I/O Module 4.825V I/O Module 12.360V --------------------------------------------------------------- Enclosure Settings List The Enclosure command enables you to make settings for the enclosure. • Enclosure Warning Temperature – Measured at the backplane. Fan speed increases until temperature falls below the threshold.

  • Page 33: Factory Default Command

    Chapter 3: Management To set the controller critical temperature to 61°C (141°F): At the cli> prompt, type enclosure -a mod -s “ctrl_critical=90” and press Enter. Critical temperature range is 75° to 90°C (172° to 194°F) To enable Thermal Management: At the cli> prompt, type enclosure -a mod -s “thermalmanager=1” and press Enter.

  • Page 34: Help Command

    VessJBOD 1000 Series Product Manual Help Command The VessJBOD CLI uses the standard Unix online help system. To access general help: At the cli> prompt, type help and press Enter. To access help with a specific function: At the cli> prompt, type help followed by the name of the function and press Enter.
  • Page 35 Chapter 3: Management The system returns: Link Status: ================================================================== Port Type Rate Init Link PRdy ================================================================== DSK01 3.0G ---- DSK02 3.0G ---- DSK03 3.0G ---- DSK04 3.0G ---- DSK05 3.0G ---- DSK06 3.0G ---- DSK07 3.0G ---- DSK08 3.0G ---- DSK09 3.0G ----...
  • Page 36 VessJBOD 1000 Series Product Manual • Rate – Physical drive data rate, 3.0 Gb/s • Dev – Device type. End means an end device. Exp means an expansion device • Link – Normally, ---- is displayed. If there is a connection at the moment the link command runs, it displays CONN •...
  • Page 37 Chapter 3: Management CN#2 ------- ------- ------- ------- ------- 0x8F CN#2 ------- ------- ------- ------- ------- 0x8F --------------------------------------------------------------------- The following items are reported in the table above. All counts are hexadecimal: • Phy – Each link is a PHY, numbered 0 through 23 •...

  • Page 38: Route Command

    VessJBOD 1000 Series Product Manual Attached SAS Addresses: ================================================================ Port SAS Address ================================================================ DSK01 50 00 15 E0 11 4E 5E B2 DSK02 50 00 15 E0 11 4E 80 C2 DSK03 50 00 15 E0 11 4C 22 02...

  • Page 39: Uptime Command

    Chapter 3: Management 0163 500000E0114C2252 CN#2 0202 500000E0120B3562 CN#2 0238 500000E01212F582 CN#2 0287 500000E0120B26B2 CN#2 0365 5000155FFFC0223E CN#2 0462 500000E0114F18F2 CN#2 0468 500000E01205B472 CN#2 0542 500000E01122C5B2 CN#2 0624 500000E0114E4A32 CN#2 0639 500000E0114D8E32 CN#2 0700 500000E0120B2A62 CN#2 0721 500000E0114DE7A2 CN#2 0751 500000E0114E5EA2 CN#2 0764...

  • Page 40: Vpdr Command

    VessJBOD 1000 Series Product Manual To display uptime: At the cli> prompt, type uptime and press Enter. The system returns: System has been running 1 day 9 hours 46 minutes 36 seconds VPDR Command The vpdr command displays vital product data on the major components of the VessJBOD enclosure.

  • Page 41: Chapter 4: Maintenance

    Chapter 4: Maintenance This chapter covers the following topics: • Updating the Firmware (below) • Replacing a Power Supply (page 41) • Replacing an I/O Module (page 42) • Replacing a Cooling Fan (page 43) Updating the Firmware There are two ways to update the VessJBOD’s firmware. •...
  • Page 42 VessJBOD 1000 Series Product Manual • Click the Download Flash File from TFTP Server option, then click the Next button. • Click the Download Flash File from Local File through HTTP option, then click the Next button. For the TFTP Server option: •...

  • Page 43: Updating Firmware With The Jbod Flash Utility

    Chapter 4: Maintenance Figure 1. VessJBOD power supply switches 1700 series power supply switch 1800 series power supply switches To verify the firmware update: At the cli> prompt, type enclosure and press Enter. For more information, see “Enclosure Command” on page 26. Note After you click the Submit button, if WebPAM PROe displays this message: error transferring image, you entered an incorrect file...
  • Page 44 VessJBOD 1000 Series Product Manual If you are using a different COM port, you must change the port setting in the configuration file. To access the configuration file and change the COM port setting: Double click the expfwdlutil_<version number>.exe file to start the utility.

  • Page 45: Replacing A Power Supply

    Chapter 4: Maintenance • Wait 30 seconds, then turn ON the power supply switch (switches). To verify the firmware update: At the cli> prompt, type enclosure and press Enter. For more information, see “Enclosure Command” on page 26. Replacing a Power Supply VessJBOD 1730 and 1740 The power supply on the VessJBOD 1730 and 1740 was not designed for onsite replacement.

  • Page 46: Replacing An I/O Module

    VessJBOD 1000 Series Product Manual Installing the new power supply To install the power supply: Carefully slide the power supply into the enclosure. Install and tighten the retaining screw on the left side of the power supply. Plug in the power cord.

  • Page 47: Installing The New I/O Module

    Chapter 4: Maintenance Figure 3. Removing the I/O module Thumbscrew Latch Installing the new I/O module Carefully slide the new I/O module into the enclosure. Swing the latch to the left and secure it with the thumbscrew. Reconnect the SAS, serial, and power cables. Switch on the power.
  • Page 48 VessJBOD 1000 Series Product Manual Figure 4. Fan LEDs Fan 1 LED Fan 2 LED Shut down the VessJBOD and remove the I/O module. See “Replacing an I/O Module” on page 42. Lay the I/O module on a non-static surface and remove the cover attaching screws, one on each side, then remove the cover.

  • Page 49: Plus Models

    Chapter 4: Maintenance Figure 6. I/O module cooling fan. 3U model shown Power connectors Attaching screws (4) Place a new fan in the I/O module, attach the power connector, and install the four attaching screws. Attach the I/O module cover and install the two attaching screws. See Figure 5.
  • Page 50 VessJBOD 1000 Series Product Manual Figure 7. Fan LEDs and mounting screws Fan 1 LED Fan 2 LED Fan 1 mounting screws Fan 2 mounting screws Remove the two fan mounting screws. Draw the fan away from the I/O module and unplug the fan’s power wire.

  • Page 51: Chapter 5: Support

    Chapter 5: Support This chapter covers the following topics: • Frequently Asked Questions (below) • Contacting Technical Support (page 48) • Limited Warranty (page 51) • Returning the Product For Repair (page 53) Frequently Asked Questions What kind of disk drives can I use with VessJBOD? The VessJBOD supports 3.0 GB/s Serial ATA disk drives and 3.0 Gb/s SAS drives.

  • Page 52: Contacting Technical Support

    VessJBOD 1000 Series Product Manual Can a VessJBOD 1840 run using just one power supply? Yes, it is possible to run the VessJBOD 1840 on a single power supply. There are two power supplies so that the 1840 will continue running if one of the power supply fails.
  • Page 53 Fax Support +31 0 40 256 9463 Attn: Technical Support Phone Support +31 0 40 235 2600 If you wish to write us for PROMISE Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support...
  • Page 54 VessJBOD 1000 Series Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 ext. 8822 or 8823 If you wish to write us for PROMISE Technology, Inc. support: 2F, No.

  • Page 55: Limited Warranty

    Chapter 5: Support Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: all components, except the cache backup battery, for a period of three (3) years;...
  • Page 56 VessJBOD 1000 Series Product Manual PROMISE DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

  • Page 57: Returning The Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: PROMISE Technology, Inc. Customer Service Dept. Attn.: RMA # ___________ 47654 Kato Road...
  • Page 58 VessJBOD 1000 Series Product Manual You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned products, PROMISE may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.

  • Page 59: Index

    Index Symbols 19, 23 ? command disk drive LEDs Disk drives install disk drives about this manual from VTrak subsystem automatic shutdown hot-swappable LEDs supported cable download firmware image file command downstream devices RJ11-to-DB9 CE statement clear statistics enclosure Command automatic shutdown command cable...
  • Page 60 VessJBOD 1000 Series Product Manual I/O module reboot reboot controller replace I/O module information, view regulatory statements replace blower KCC statement fan, original models fan, plus models I/O module power supply 18, 21 controller activity returning product for repair disk drive activity...
  • Page 61 Index temperature controller VessJBOD critical features warning specifications enclosure VessRAID critical models warning 6, 51 warranty thermal management VessRAID subsystem troubleshoot SAS routing vital product data vpdr command uptime command warranty on VessRAID WebPAM PROe...
  • Page 62 VessJBOD 1000 Series Product Manual...

This manual is also suitable for:

Vessjbod 1730Vessjbod 1740Vessjbod 1830Vessjbod 1840

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