Welch Allyn Spot VS100 Basic Instructions page 15

Basic Troubleshooting
System restart
1. To power cycle the vision screener - press and hold the On/Off button until a confirmation screen
appears. Select Confirm to power off.
2. When the screen turns black, wait 30 seconds and then press the power button to turn the vision
screener back on. Ensure the device has power by plugging in the power cord.
System freeze
In the event the vision screener locks up and is unresponsive to touch, you will need to
perform a hard system reset.
1. Press the On/Off button.
2. If the Power Off window appears, select Confirm to shutdown the device.
3. If not, press and hold the On/Off button until the screen goes black, then release the On/Off
button.
4. Wait about one minute then perform the normal start-up process.
5. If the system is still not operating normally, press the On/Off button and when the Power Off
window appears, touch the screen in the lower right corner and hold for 30 seconds. A confirmation
screen will appear asking if you want to do a factory re-boot. Confirm to do a factory re-boot. NOTE:
Do not do step this unless absolutely necessary.