Magicard Enduro Duo User Manual page 31

Table 1 - Printer Error Messages (continued......)
Error Message
Can't Drop Head, Check
Printer Mechanism.
Code = 17:00 to 17:01
Mag Verify Fail,
Press Retry or Cancel to
continue.
Code = 19:00 to 19:01
Clean Required,
Please clean rollers to
avoid deterioration.
Code = 21:00
Wrong PSU?
Please switch printer OFF
and check the power
supply.
Code = 23:00
Problem
Dye film cutting during the
print operation
Image is printed outside
the colour panels. (Puts a
coloured band across one
end of card).
Areas of Dye film peeling
off card. Dark 'mosaic' like
image.
Cards printed incorrectly
after switching between
YMCK and black film
Ultra Electronics Ltd
Probable Cause
The printer is attempting to move
internal mechanical parts, but does
not detect any movement
The printer does not detect the RFID
PCB
The printer has printed more than
700 cards since the rollers were last
cleaned. It needs to be cleaned to
prevent deterioration of print
performance.
The printer detects a low level of
output from the Power Supply Unit.
Table 2 - Dye Film Problems
Probable Cause
1. Ribbon sticking to card
2. Image printing over the ends of
the card.
1. A used roll of dye-film has been
fitted.
2. Take up spool wound too loosely.
1. Card has been used and has
overcoat layer on it.
1. Failure to re-set driver settings
2. A used roll of dye-film has been
fitted.
Magicard Enduro User Manual
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Solution
1. Check the inside of the printer for
obstructions.
2. Check to make sure the correct
Magicard power supply is connected
1. Make sure you have the correct power
supply plugged into the printer.
2. Try installing a new roll of ribbon.
1. Clean the print rollers.
1. Make sure the correct Magicard power
supply is connected.
Solution
1. Ensure cards are not already used.
Then lower the printhead power
settings.
2. Adjust either the image start if
cutting at beginning of film panel, or
the image end if cutting at rear of
film panel.
1. Fit a new roll of film.
2. Remove loose film.
1. Use only brand new cards not ones
which failed to print fully.
1. Set correct the driver settings for
Colour Format.
2. Replace dye film with a new roll.