Magicard Tango 2e User Manual
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Magicard Tango 2e User Manual

Professional series, id card printers
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See also: Driver Manual
Professional series
ID card printers
3 year warranty

User Manual

Document No: 687 Issue 6.00
Page 1 of 33

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Summary of Contents for Magicard Tango 2e

  • Page 1: User Manual

    Professional series ID card printers 3 year warranty User Manual Document No: 687 Issue 6.00 Page 1 of 33...

  • Page 2: Table Of Contents

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Index Before Use..........................................3 Safety Instructions......................................3 About this guide ......................................3 1. Installing the Printer ......................................4 2. Installing the UltraDriver...................................... 6 Installing to USB......................................6 Installing to Parallel (LPT)..................................... 8 Installing to Ethernet ......................................

  • Page 3: Before Use

    Pack the printer in its original packaging. If you have a problem with the installation or operation of your Magicard printer, please first recheck to ensure that you have followed the instructions given in this guide and on the CD ROM.

  • Page 4: Installing The Printer

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 1. Installing the Printer Unpacking Rio 2e/Tango 2e Hopper and Stacker Power Cable USB Cable Driver CD Consumables Printer location requirements Attach the card output stacker Cleaning Cards & Roller Dye Film and Cards •...
  • Page 5 RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Print a test card Load the CD into your PC 1. Switch the printer on. You will hear some motor activity and see the Turn to page 6 for full instructions on how to install the printer drive indicators flash.

  • Page 6: Installing The Ultradriver

    “run”. Type “D:\autorun” (where D is the drive letter for your CD drive), then press the return key. The driver CD ‘Splash Screen’ will appear. Select your printer model – Rio 2e or Tango 2e or Tango Select the “Install Software” option Then select the “Install Driver” option...
  • Page 7 CAUTION:- If the computer you are configuring for a USB connection to the Magicard printer has at some time run another manufacturer’s printer (e.g. Eltron C-Series printer), a Windows file necessary for the Magicard installation could be missing.

  • Page 8: Installing To Parallel (Lpt)

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Installing to Parallel (LPT) Load the driver CD ROM into the PC you have connected to the printer. If the CD does not run automatically, click the start button, then click on “run”.

  • Page 9: Installing To Ethernet

    Default Gateway - 192. 168. 101. 1 (If these static address settings do not suit your network’s requirements, they can be changed by using the Magicard Support Utility). Ensure that the printer is connected to a network connector and then switch it on.
  • Page 10 RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Installing to Ethernet (continued) Load the driver CD ROM into the user’s PC. If the CD does not run automatically, click the start button, then click on “run”. Type “D:\autorun” (where D is the drive letter for your CD drive), then press the return key.

  • Page 11: Choosing The Right Dye-Film Ribbon

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 3. Choosing the right Dye-Film Ribbon dye-film is the appropriate choice for colour printing with both Rio 2 and Tango 2 printers. • dye-film, for the Tango 2 models only, is more economic when printing in colour on one side and •...

  • Page 12: Loading The Dye-Film Ribbon

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 4. Loading the Dye-Film Ribbon Open the top cover by pushing down on it and operating the release catch on the top of the printer. Remove the used dye-film by gently pulling both spools upwards until disengaged from the clips. Take care not to bend and break the clips.
  • Page 13 RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 6. Loading the Laminate Roll Types Of Laminate Roll The Tango +L printer uses two types of laminate film: – This type of laminate roll places a patch Patch Laminate on the surface of the card it will leave a small border around the patch (typically 1-2mm).

  • Page 14: Choosing The Right Cards

    Proximity cards must be completely flat with no sign of the chip or antenna being visible in the surface of the card. One of the benefits of your Magicard printer is that contactless cards can be encoded (written to) at the same time as being printed. A communication unit in the printer connects to a connector on the rear of the printer.

  • Page 15: Laminating Cards

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 8. Laminating Cards Suitable Card Types The table below contains information on some typical card types and their suitability for laminating. Suitable for Card type Comments lamination? PVC Self-Adhesive.

  • Page 16: Loading The Cards

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 9. Loading the Cards Lift the card feed hopper vertically until significant resistance is felt, then tilt it backwards until it comes to a stop at an angle of about 30º.

  • Page 17: Cleaning Your Printer

    Plastic cards attract dust. Dust then gets ‘printed’ into the card surface causing unsightly blemishes • and possible damage to the printhead. Your Magicard printer has built-in cleaning rollers to remove dust from the card stock. These rollers • need to be cleaned periodically to remove the dust and debris accumulations.

  • Page 18: Cleaning Supplies

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Cleaning Supplies Three cleaning cards and a cleaning roller are bundled with each new Rio 2 or Tango 2 printer. You can purchase additional cleaning kits, which include cleaning cards, rollers and pens.

  • Page 19: Every 1000 Prints

    Cleaning the Printhead You should clean the printhead if any lines are seen on printed cards. To clean the printhead: Use the special printhead cleaning pen from your Magicard printer cleaning kit. See ‘Cleaning • Supplies’. Open the printer and draw the pen several times across the length of the printhead.

  • Page 20: Printer Driver Settings

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 11. Printer Driver settings To access the Printer Driver Settings :- On the PC, go to “Start” >> • Right mouse click on the Magicard • “Printers and Faxes”...

  • Page 21: Uninstalling The Ultradriver

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 12. Uninstalling the UltraDriver • Then select “Add or Remove To delete the UltraDriver:- Programs” • On the PC, go to “Start” >> “Control Panel” Classic view Category view •...

  • Page 22: Magicard Support Utility

    Select the port to which the printer is connected Eight new tabs will appear: Printer Identity: It is recommended that the user does NOT change any of the settings shown in this tab unless requested to do so by Magicard Technical Support. Stats / Cmnds:...
  • Page 23 Query Printer: Collects advanced diagnostic data from the printer. If you experience a problem, you may be asked to email the results of the query to Magicard Technical Support for analysis Ethernet: Press the ‘Read Current’ button to read the printer’s current IP settings.

  • Page 24: Troubleshooting

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 14. Troubleshooting Table 1 - Printer Prints but with Image Quality Problems Problem Probable Cause Solution Mis-registration of Colours Card is slipping due to dirty rollers. 1. Clean all rollers.(See section 10 of this (Ghosting on Photographs etc) document).
  • Page 25 RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL panels. (Puts a coloured band across Take-up spool wound too loosely. 2. Remove loose film. one end of card). Areas of dye film peeling off card. Card has been used and has overcoat layer 1.
  • Page 26 RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Table 4 - Magnetic Encoding Problems Problem Probable Cause Solution Magnetic Encoding results are Card slipping when moving over the Clean all rollers are clean. (See section 10 of inconsistent recording head.

  • Page 27: Warranty

    1pm so that there is no delay in shipment of a loan printer if required. d). On receipt of the loan unit, please ship the defective product to your Magicard Service Center promptly to avoid rental charges for the loan unit. Retain all necessary items for your with the loan unit.

  • Page 28: Limited Warranty Information

    Ultra's decision in any such claims shall be final. 3). Warranty Claims: If the MAGICARD printer proves defective during this period, please contact the Ultra Service Center, at the address and telephone/fax number given below. The Ultra Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem, and if a return is appropriate they will give you a Return Authorisation Number and consignment instructions to the appropriate repair center.

  • Page 29: Technical Support, Service, And Warranty Enquiries

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 16. Technical Support, Service, and Warranty Enquiries If you experience a problem or have warranty enquiries, call or fax our service center or visit our web site at (www.magicard.com)

  • Page 30: Contact Us (Sales)

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 17. Contact Us (Sales): Sales and Service Center for North and South America Ultra Electronics Card Systems 6711 - 176th Avenue NE, Redmond, WA 98052, USA. Tel: (425) 556-9708...
  • Page 31 RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Sales and Service for Russia AAM Systems 14 Krasnokazarmennaja Str., Moscow, 111250, Russia. Tel: (007) 902 677 4394 Fax: (007) 095 362 7262 Email: aam@aamsystems.ru Web: www.aamsystems.ru Sales and Service for Singapore & Malaysia...

  • Page 32: Emc

    RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 18. EMC Federal Communications Commission (FCC) Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 33 RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Contact us - Support www.magicard.com >Support >Supporto >Apollo Ultra Electronics Card Systems Ultra Electronics Card Systems Hampshire Road, Weymouth, North American Sales & Support Center Dorset DT4 9XD, United Kingdom...

This manual is also suitable for:

Tango plus lRio 2e

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