Magicard Enduro Duo User Manual
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Magicard Enduro Duo User Manual

Id card printer
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ID card printer

User Manual

Document No: 688 Issue 3.00 - 05/2009

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Summary of Contents for Magicard Enduro Duo

  • Page 1: User Manual

    ID card printer User Manual Document No: 688 Issue 3.00 - 05/2009...

  • Page 2: Table Of Contents

    Caring for your printer... - 22 - Cleaning supplies... - 23 - Cleaning the printer rollers with the Cleaning Card ... - 23 - Replacing the cleaning roller... - 24 - Cleaning the printhead using the Cleaning Pen ... - 25 - Upgrading to double-sided:...

  • Page 3: Ccc Declaration

    To prevent electric shock do not remove covers. Do not attempt to service the printer yourself. There are no user serviceable parts inside. In the event of malfunction, refer servicing to your nearest MAGICARD Centre. Use only a power source within the limits marked on the bottom panel.

  • Page 4: Printer Installation

    PRINTER INSTALLATION Welcome to Magicard Thank you for choosing the Magicard Enduro printer as your secure ID card printer. Before setting up your Enduro printer using the Ultra Driver CD–ROM, please follow the simple steps in this guide on installing your printer. This guide helps you make your printing experience more enjoyable and secure.

  • Page 5: Important - Do Not Connect Usb Yet

    Protection from direct sunlight and chemicals  Protection from abrupt temperature changes Relative humidity 20 - 70%  Sufficient space for:  opening the top cover cable access at the rear Magicard Enduro User Manual Ultra Electronics Ltd - 5 -...

  • Page 6: Hopper & Stacker

    Hopper & Stacker HOPPER: Insert the hopper into the aperture at the back of the printer Prepare the cleaning roller Open printer, then: A. Pull out the unused cleaning roller. B. Peel off white protective layer carefully to reveal tacky surface.

  • Page 7: Install The Dye Film

    Connect the power supply Select the adapter for your region and connect to power supply unit. Plug in and connect to printer which will automatically switch on. Display should show the model and “Soft button” options. IMPORTANT: Please do not connect the USB until the CDROM has been installed.

  • Page 8: Load The Driver Cd In To Your Pc

    “D:\autorun”, where D is the drive letter for your CD drive, then press the return key. 2. Now follow the on screen instructions to install the printer driver. 3. On completion of installation, connect your Enduro printer to the PC with the USB cable. Now your Enduro is ready to print.

  • Page 9: Using Your Enduro Printer

    3. Card cleaning roller 4. LCD display screen 5. Soft function buttons 6. Hand feed/cleaning card entry 7. 30 card capacity stacker 8. 100 card capacity hopper 9. USB port 10. DC power input Magicard Enduro User Manual - 9 -...

  • Page 10: Front Display Panel

    The menu options for the soft buttons are explained in the following pages ……… Off button Switches the printer OFF. To switch the printer back ON again - press either button. Magicard Enduro User Manual Ultra Electronics Ltd - 10 -...

  • Page 11: Menu Options

    4 of 6 – Hand Feed ... 5 of 6 – Advanced … 6 of 6 – Exit Menu Options 1 to 5 are explained below: Magicard Enduro User Manual Ultra Electronics Ltd Press [OK] to return to the main screen.

  • Page 12: Cleaning The Rollers

    You will be asked to confirm that you wish to print a test card. Test card If you select [Yes], the printer will feed a card from the hopper and print an internally generated test image on it. Info… - this option provides you with information about the printer:- Info Select [OK].

  • Page 13: Hand Feed

    [ON] and [OFF] Magicard Enduro User Manual Ultra Electronics Ltd from the Card hopper (at the rear of the printer), or by hand (one- at-a-time) from the front of the printer. There are 2 settings:-  [OFF] - This is the default setting. Cards will be fed automatically from the card hopper.

  • Page 14: Advanced

    You will be asked to confirm that you wish to encode and print a test card. If you select [Yes], the printer will feed a card from the hopper, encode the magnetic stripe and print an internally generated test image on it.

  • Page 15: Choosing The Right Dye-Film Ribbon

    MA300YMCKO dye-film is generally the appropriate choice for colour printing with both Enduro and Enduro Duo printers. MA250YMCKOK dye-film, for the Enduro Duo models only, is more economic when  printing in colour on the front side and black on the rear.

  • Page 16: Choosing The Right Cards

    Free from burrs at the edge of the card. Completely flat.  Printable area of the card Both the Enduro and Enduro Duo printer offer high quality edge to edge (full bleed) printing. Dye cut PVC cards typically have an edge...

  • Page 17: Using Magnetic Stripe Cards

    Using self-adhesive cards We recommend only self adhesive cards supplied by Ultra Electronics via your Magicard dealership. There are many different types of self-adhesive cards. Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the printer.

  • Page 18: Printer Driver Software (The 'Ultradriver')

    Enduro printers is being updated on a regular basis. To ensure you get the best performance from your Enduro printer, we recommend that you regularly check the Magicard website for the latest driver software and firmware at:- www.magicard.com/support/technical-support Installing the ‘UltraDriver’...
  • Page 19 (e.g. Eltron C-Series printer), a Windows file necessary for the Magicard installation could be missing. (The symptoms of this are that the computer does not seem to detect the Magicard printer’s USB connection) Recover the file as follows:- 1.

  • Page 20: The Printer Driver Settings

    (as described above), and click on the “Help” button in any of the tabs. Magicard Enduro User M Ultra Electronics Ltd 2. Right mouse click on the Magicard Enduro printer and select the “Printing Preferences…” option. 2. Select “Printers”...

  • Page 21: Uninstalling The Ultradriver

    1. On the PC, go to “Start” then “Control Panel” 1. In the Control Panel, select “Add or Remove Programs”. 3. Select the “Magicard Enduro” entry, and click on “Change/Remove” 4. Now just follow the prompts from the Printer Uninstall application.

  • Page 22: Caring For Your Printer

     down time.  Magicard recommend that you clean the rollers and print head each time you fit a new roll of dye film. CLEANING IS EASY AND INEXPENSIVE If you have not already done so, order a cleaning kit - see the ‘Cleaning Supplies’ box on the next page.

  • Page 23: Cleaning Supplies

    Cleaning supplies Two cleaning cards and a cleaning roller (sleeve & bar) are bundled with each new Enduro printer. You can also purchase additional cleaning kits, which include cleaning cards, rollers and pens:-  Cleaning Kit (10 cards, 1 pen)

  • Page 24: Replacing The Cleaning Roller

    Replacing the cleaning roller A new cleaning roller is supplied with every new dye film roll. Open the printer and remove the used dye film – Pull out the used cleaning roller. (This is the blue roller positioned behind and below the rear dye-film spool).

  • Page 25: Cleaning The Printhead Using The Cleaning Pen

    We recommend that you clean the print head each time you replace the dye-film. Take the cleaning pen from your Enduro cleaning kit.  Open the printer and carefully rub the pen several times, along the complete length of the  print head.

  • Page 26: Upgrading To Double-Sided

    STEP 5 - Upgrade FAQs 1. Q: Do I need any tools or mechanical knowledge? A: Not at all. You just need to load the upgrade dye film roll and the printer does everything else automatically. 2. Q: How does it work? A: All Enduro printers have a card flipper mechanism.

  • Page 27: Available Consumables

    KO 2 panel black resin dye film 600 images. Monochrome black resin 1000 images. (Various monochrome colors available). Description Contains 10 cleaning cards and 1 pen. Contains 5 cleaning roller sleeves and 1 roller bar. Description Double-sided (duplex) Upgrade Kit. Magicard Enduro User Manual - 27 -...

  • Page 28: Printer Error Messages Table

    If the printer is feeding from the hopper:- Card is jammed in the flipper mechanism Magicard Enduro User Manual - 28 - Solution Close the lid to continue Do not open the lid while the printer is printing or if there is a print job being sent to the printer.
  • Page 29 5. Make sure you have the correct power 6. Try installing a new roll of ribbon. 1. Make sure you are using genuine 2. This could be a new film type for the 3. This could be genuine Magicard film, - 29 - Solution possible.

  • Page 30: Error Message

    3. Make sure your printer has proper air 4. Your printer driver settings for Print 1. Reduce the Print Head Power settings 2. Make sure the correct Magicard power 1. Check the inside of the printer for 2. Check to make sure the correct...
  • Page 31 1. Make sure you have the correct power 2. Try installing a new roll of ribbon. 1. Clean the print rollers. 1. Make sure the correct Magicard power Probable Cause 1. Ensure cards are not already used. 2. Adjust either the image start if 1.
  • Page 32 Table 3 - Printer Prints but with Image Quality Problems Problem Mis-registration of Colours 1. Card is slipping due to dirty (Ghosting on Photographs etc) Small Areas of Wrong Colour 1. Dust and debris on surface of the (Small areas where 1 or more 2.

  • Page 33: Driver Related Problems

    3. Delete the damaged print if 1. Shut down and then re-start the PC. 2. Un-install the printer driver (see page - 33 - Solution (“Magicard Enduro”) in the Windows ‘Printers & faxes’ panel. properties. printer. necessary, and reset the printer.

  • Page 34: Warranty Information

    WARRANTY INFORMATION 1). Coverage: Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 2 years in E.U. and USA (1 year elsewhere) from the date of original purchase by the user, but there are additional conditions on the printhead Warranty (see paragraph 2).

  • Page 35: Contact Us - Sales

    Ultra Electronics Card Systems Room 902 Zhonghuang Tower No. 1007 Second Zhongshan Road (S) Xuhui District Shanghai City, 200030 China Tel: 00 86 21 6457 3509 Fax: 00 86 21 6457 3509 Email: infochina@magicard.com Web: http://www.magicard.com Magicard Enduro User Manual - 35 -...

  • Page 36: Contact Us - Support

    Ultra Electronics Card Systems North American Sales & Support Center 6711 - 176th Avenue NE Redmond WA 98052 Toll Free: 877 236 0933 Tel: (425) 556 9708 Fax: (425) 556 3962 email: USsales@ultramagicard.com Magicard Enduro User Manual - 36 -...

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