Magicard Enduro Duo User Manual page 32

Table 3 - Printer Prints but with Image Quality Problems
Problem
Mis-registration of Colours
(Ghosting on Photographs etc)
Small Areas of Wrong Colour
(Small areas where 1 or more
colour layers have been
missed from the image).
Dark or lighter vertical lines on
card (always in the same
place)
Vertical white line down one or
both ends of card.
White line along length of all
cards (always in the same
place).
Table 4 - Magnetic Encoding Problems
Problem
Magnetic Encoding
results are inconsistent
Cards do not encode
Ultra Electronics Ltd
Probable Cause
1. Card is slipping due to dirty
rollers.
1. Dust and debris on surface of the
card. (white ovals)
2. Contaminated with oily deposits
(darker blotches)
3. Card surface uneven (White
patches)
4. Slight cutting of dye film due to
Printhead density set too high
(Jagged scratches)
1. Card striking something during
the print process.
2. Card not running smoothly along
the platen runway.
1. Incorrect driver setting.
2. Image page size incorrect.
3. Incorrect image start or end
position settings.
1. Printhead has damaged heating
elements
Probable Cause
1. Card slipping when moving over
the recording head.
2. Incorrect cards fitted HI-Co / Lo-Co
1. Card incorrectly oriented when fed
into printer.
2. Driver selections are incorrect for
encoding.
3. Incorrect or defective cards.
Magicard Enduro User Manual
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Solution
1. Clean all rollers.(See page 23 of
this document).
1. Ensure cards are kept clean, and
protected from dust & debris.
2. Replace cards with clean ones
and do not handle print surface.
3. Replace cards.
4. In the driver, reduce printhead
power setting, or determine
which end of card is cutting the
film & adjust image start or end
position accordingly in the driver.
1. Check print path is clear
2. Contact Magicard Tech Support
for advice on clearing the platen.
1. Ensure the driver is not set to
white border.
2. Ensure page size 86.9mm x
54mm with margins at 0 in
badging application.
3. Adjust settings in driver.
1. Contact Magicard Tech Support
for advice on printhead cleaning
or replacement.
Solution
1. Clean all rollers are clean. (See page
23 of this document).
2. Ensure the correct cards (Hi-Co or
Lo-Co) are being used.
1. Position card with the stripe
underneath and to the left when
inserting into printer.
2. Check the Printer driver settings are
correct.
3. Ensure the correct cards (Hi-Co or Lo-