Box Label And Device Label; Record Device And System Information - Lantronix SISGM1040-284-LRT Install Manual

Lantronix SISGM1040-284-LRT Install Guide

Box Label and Device Label

The labels can provide information that can help the Tech Support Specialist.

Record Device and System Information

If possible, perform these basic procedure steps: 1. Enable Port Mirroring and store the packet with Wireshark.
2. Check the Port Counters. 3. Connect a physical console port and save the dump messages. 4. Provide the
running configuration, topology, and firmware version.
After performing the troubleshooting procedures above, and before calling or emailing Tech Support,
record as much information as possible in order to help the Tech Support Specialist.
Record Model name: ________________________________________________________________________
SN: ______________________________________________________________________________________
Firmware Version: _______________________ IP Status: ________________________________________
LED Status: _______________________________________________________________________________
_________________________________________________________________________________________
__________________________________________________________________________________________
Syslog: ___________________________________________________________________________________
Current Alarm data and alarm history: ___________________________________________________________
Your Lantronix service contract number: _________________________________________________
Describe the failure: _________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing mode, resetting, etc.):
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
The model # and serial # of all other Lantronix products in the network: ______________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Describe your network environment (layout, cable type, cable distance, etc.): ____________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ________________________________________
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