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Scanning is disabled, remote maintenance in progress (5010, 5059)
Hologic Technical Support is working on your system, and you'll need to wait until
they are done.
• Wait two minutes. The Ready message will appear above the Start button.
• If your Hologic Technical support is done and the message does not go away,
power-cycle the system. See
• If this doesn't fix the problem, call Hologic Technical Support.
Scheduled reimbursement report (5050)
Appears when the system prints a reimbursement report automatically (weekly or
monthly, depending upon the system configuration). This is normal. The message
does not appear when you print a reimbursement report manually. See
Options' for more information.
Shutting down the operating system, please wait (5020)
This means the system is shutting down.
• Let the system shut down. Usually, it shuts down only when instructed to do so.
• If this happened on its own, power-cycle the system to bring the system back up.
See
'6.2. Power-Cycling the
• If the alert continues to appear, contact Hologic Technical Support.
Shutting down the R2 software, please wait (5018)
This means the system is shutting down. It will shut down the R2 software, then the
operating system.
• Let the system shut down. Usually, it shuts down only when instructed to do so.
• If this happened on its own, power-cycle the system to bring the system back up.
See
'6.2. Power-Cycling the
• If it happens again, contact Hologic Technical Support.
The same barcode has been assigned to multiple patients (3500)
This alert appears when you are sending results to the patient database. It means you
assigned the same R2 barcode number to two different patients in the database.
The images in the R2 system are associated to the patient record in the database by
the barcode number on the separator sheet. When you scan the studies, the R2 system
searches for the patient record in the database that has that barcode and associates the
images to that patient record. If there is more than one patient record with the same
barcode, the system does not know which patient the images belong to.
• Access the database and check the patient records.
• Replace the duplicate barcode number with a new barcode number. Use this new
sheet to scan the case.
The scanner is not responding (1007)
The internal scanner software is not responding to signals from the processing unit.
By power-cycling the system, you can reset the internal scanner software.
'6.2. Power-Cycling the
System'.
System'.
R2 DM User Manual – PN MAN-01044 Rev 001
4.1. Alerts Listed Alphabetically
System'.
'5.6. Printing
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