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4.2. Common Questions
This Section provides common issues and solutions for R2 systems.
CAD does not run on views with implants
CAD does not run on images with the Implant Present modifier enabled, even if
Implant Displaced is also enabled. If it is necessary to run CAD on Implant Displaced
images, do not enable the Implant Present modifier either on the Image Correction
screen or in scanning protocols.
CAD marks do not appear on thumbnails
Marks do not display on the thumbnails. They only appear on the display unit, print
out, and/or archive system (if configured).
Case icons become yellow alerts; there are no images
Typically, an alert will be generated when an image fails to process. If it did, follow the
instructions in the alert, or turn to the Alerts tab and look for that alert.
If an alert did not pop up, and there are no alerts in the Alerts screen, rescan the case
using the appropriate Manual scanning protocol.
Film is 'missing' inside the scanner
If a film jams in the scanner, see
Image is missing from a case
Occasionally, the film scanner reads the separator sheet barcode through the last film
of a case. Although extremely rare, this can result in a case where the last image is
missing. Sometimes an alert will appear ('X films were found when Y were expected'),
but not always. This situation is most likely to occur with an LMLO image from a film
with a light pectoral muscle, or with any film that has an extremely light area in the
upper-left corner.
If you suspect that the film scanner has read a separator sheet barcode through a film,
then reorient the film and rescan the case. As an alternative, run the case at the
bottom of the next stack of cases.
Images are reversed in the thumbnails
Typically, this happens either when you are scanning with a Manual protocol and did
not stack the films in the order expected by the R2 system or when you are scanning
with the Auto protocol and the lead markers are bad or obscured.
• Use the Image Correction screen to flip the images to the correct orientation and
reprocess. See
• If the problem persists, contact Hologic Technical Support.
Images at PACS/workstation are of poor quality
Contact Hologic Technical Support. In some cases, a service representative may need
to adjust the contrast and brightness settings for your system.
'Ejecting Films'
'3.10. Correcting Scanned
R2 DM User Manual – PN MAN-01044 Rev 001
4.2. Common Questions
on page 68.
Images'.
57
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