Rebooting The Operating System, Please Wait (5021); Reporting System Query Error (3502); Restarting R2 Software, Please Wait (5019); Scanner Not Ready! (5002) - Hologic R2 DM User Manual

Part 4: Alerts
to the wall). Sometimes a cable becomes loose. If so, wait about ten minutes, the
system will resend the study results.
• Ask your system administrator if the network is down. If it is, and it is down long
enough, the system will finally give up, and you will have to reprocess the study
with printing turned on.
• If these steps do not solve the problem, call Hologic Technical Support.

Rebooting the operating system, please wait (5021)

You'll see this message when the system is rebooting (starting up again after being
shut down and turned off).
• Wait about 10 minutes. Once the system comes back up, you will see the Ready
message above the Start button.
• If the system doesn't come back up after 15 minutes, call Hologic Technical
Support.

Reporting system query error (3502)

The R2 system could not communicate with the patient database, and possibly the
system is not set up correctly. Contact Hologic Technical Support and they will
diagnose and fix the problem.

Restarting R2 software, please wait (5019)

• Wait about 10 minutes. Once the system comes back up, you will see the 'Ready'
message above the Start button.
• If the system doesn't come back up after 15 minutes, call Hologic Technical
Support.

Scanner not ready! (5002)

For some reason, the scanner did not turn on properly.
• Power-cycle the system. See
• If this doesn't fix the problem, call Hologic Technical Support.

Scanner test failed (3025)

This message appears when you run the weekly test films and the scanner test fails.
Usually you can clear the alert by rerunning ALL tests again.
• First, make sure the test films and separator sheets are not bent or damaged in any
way. If they are, call Hologic Technical Support for replacements.
• Rerun all test films. See
problem.
• If any tests fail again, power-cycle the system (see
and rerun the tests again.
• If any tests fail at this point, call Hologic Technical Support. Hologic does not
recommend that you use the system if any of the tests failed.
54 R2 DM User Manual – PN MAN-01044 Rev 001
'6.2. Power-Cycling the
'6.4. Running the Weekly
System'.
Tests'. Usually, this fixes the
'6.2. Power-Cycling the System')