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• If these steps do not solve the problem, call Hologic Technical Support.
Missing or invalid barcode at top of stack (1016)
The scanner cannot read the barcode at the top of the stack.
• Check that the separator sheet is oriented correctly in the scanner input tray. See
diagram on separator sheet.
• If the separator sheet is oriented correctly and the problem persists, call Hologic
Technical Support.
No output jobs scheduled for case (3054)
The R2 system was not configured with any output destinations for CAD results.
If your system is set up to output to the printer only verify that printing is turned on
at the Controls screen. See
No patient record information is associated with barcode (3501)
This alert appears when you are attempting to transmit the study results to an archive.
It means that there is no patient record in the database with that specific barcode.
When this alert is issued, the results will not be archived. Although you can print the
results for the study, any patient information in the database will not be listed on the
printout.
The images in the R2 system are linked to the patient record in the database by the
separator sheet barcode number (R2 ID). When you scan the films, the R2 system
searches for the patient record in the database so it can acquire the patient
information.
Always enter the R2 barcode number into the patient record in the database before
you scan the films.
If there is no patient information associated with the R2 ID, you can either:
• Enter the information into the R2 Patient ID system and reprocess the case, or
• Enter the information into PenRad, MRS or MagView and reprocess the case (to
requery from their database)
Not all films in case are specified by scanning protocol (3024)
There are more films in the case than defined by the selected scanning protocol.
Identify the film views via the Image correction screen and reprocess. See
Correcting Scanned
Printer not found (3014)
The processing unit is attempting to send the study results to the printer, but the
printer is not responding. The printer may be unable to respond, or there may be a
network or configuration problem. The system will continue to try to send the study
results.
• Verify that the printer is running.
• Check all cable connections between the processing unit and the printer (i.e., the
network cable from the processing unit to the wall and the printer network cable
'5.6. Printing
Options' for more information
Images' for more information.
R2 DM User Manual – PN MAN-01044 Rev 001
4.1. Alerts Listed Alphabetically
'3.10.
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