Copy Troubleshooting - Lexmark X6570 User Manual

Copy troubleshooting

Copier does not respond
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see "Error messages" on page 187.
Check power
If the light is not on, see "Power button is not lit" on page 145.
Removing and reinstalling software
For more information, see "Removing and reinstalling the software" on page 196.
Scanner unit does not close
1
Lift the scanner unit.
2
Remove any obstruction keeping the scanner unit open.
3
Lower the scanner unit.
Poor copy quality
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Blank pages
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Checkerboard pattern
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Distorted graphics or pictures
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Missing characters
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Faded print
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Dark print
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see "Error messages" on page 187.
Check ink
Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to improve print quality
See "Improving print quality" on page 138.
Adjust the brightness of the copy
1
Load the document facedown on the scanner glass.
2
From the control panel, press Copy Mode.
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Skewed lines
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Smudges
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Streaks
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Unexpected characters
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White lines in print
Troubleshooting
173