Lexmark X651DE Troubleshooting Manual
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Lexmark X651DE Troubleshooting Manual

Lexmark X651DE Troubleshooting Manual

Lexmark x651de: supplementary guide
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Download this manual See also: Administrator's Manual, Service Manual
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Lexmark™ X65x
Troubleshooting
Guide
Troubleshooting

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive,
make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electronic equipment plugged into the outlet is
working.
•
The printer is turned on. Check the printer power switch.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer
off, wait for about 10 seconds, and then turn the printer back on.
This often fixes the problem.
Printer control panel display is
blank or displays only
diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer on.
If Ready does not appear, then turn the printer off and contact
Customer Support.

Solving printing problems

Multiple-language PDFs do not print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select Print as image.
4
Click OK.
Error message about reading USB
drive appears
Make sure the USB drive is supported. For information regarding
tested and approved USB flash memory devices, visit the Lexmark
Web site at www.lexmark.com.

Jobs do not print

These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display
before sending a job to print.
C
HECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
C
HECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
M
AKE SURE THE CORRECT PRINTER SOFTWARE IS
INSTALLED
•
Verify that you are using the correct printer software.
•
If you are using a USB port, make sure you are running a
supported operating system and using compatible printer
software.
1
M
AKE SURE THE INTERNAL PRINT SERVER IS INSTALLED
PROPERLY AND WORKING
•
Make sure the internal print server is properly installed and
that the printer is connected to the network.
•
Print a network setup page and check that the status shows
Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup
page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark
Web site at www.lexmark.com.
M
AKE SURE YOU ARE USING A RECOMMENDED
USB,
,
E
SERIAL
OR
THERNET CABLE
For more information, visit the Lexmark Web site at
www.lexmark.com.
M
AKE SURE PRINTER CABLES ARE SECURELY
CONNECTED
Check the cable connections to the printer and print server to
make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Confidential and other held jobs do

not print

These are possible solutions. Try one or more of the following:
P
,
,
ARTIAL JOB
NO JOB
OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then print it again.
•
For PDF documents, recreate the PDF and then print it
again.
M
AKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list
of held jobs and deleting some of them.

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Summary of Contents for Lexmark X651DE

  • Page 1: Solving Printing Problems

    Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. AKE SURE YOU ARE USING A RECOMMENDED...

  • Page 2: Solving Copy Problems

    Job takes longer than expected to print These are possible solutions. Try one or more of the following: EDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job. HANGE THE ROTECT SETTING TO Make sure the printer is on and Ready appears.

  • Page 3: Poor Copy Quality

    Poor copy quality These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters •...

  • Page 4: Poor Scanned Image Quality

    Poor scanned image quality These are possible solutions. Try one or more of the following: HECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. HE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water.

  • Page 5: Can Receive But Not Send Faxes

    EMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. HECK FOR JAMS Clear any jams, and then make sure that Ready appears. EMPORARILY DISABLE AITING Call Waiting can disrupt fax transmissions.

  • Page 6: Solving Option Problems

    Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet. 2000-sheet tray These are possible solutions.

  • Page 7: Solving Paper Feed Problems

    Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS • Make sure the ISP is securely attached to the printer system board.

  • Page 8: Gray Background

    ACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge. HE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. If the problem continues, the printer may need to be serviced.

  • Page 9: Print Irregularities

    HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel, check the Paper Size setting from the Paper menu. Before sending the job to print, specify the correct size setting: •...

  • Page 10: Solid Black Or White Streaks

    Solid black or white streaks These are possible solutions. Try one or more of the following: AKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, then choose a different fill pattern from your software program or application. HECK THE PAPER TYPE •...

  • Page 11: Streaked Vertical Lines

    HECK THE PAPER Avoid textured paper with rough finishes. HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel, check the Paper Type setting from the Paper menu. Before sending the job to print, specify the correct type setting: •...

  • Page 12: Embedded Web Server Does Not Open

    The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

This manual is also suitable for:

X652deX654deX658dtfe651de - x b/w laser652de - x mfp b/w laser654de - x b/w laser ... Show all

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