Solving basic printer problems....................................................................................................................................266

Printer control panel display is blank or displays only diamonds...................................................................266

Solving printing problems.............................................................................................................................................266

Multiple-language PDFs do not print....................................................................................................................................266

Error message about reading USB drive appears..............................................................................................................266

Jobs do not print...........................................................................................................................................................................267

Confidential and other held jobs do not print ...................................................................................................................267

Job takes longer than expected to print ..............................................................................................................................268

Job prints from the wrong tray or on the wrong paper .................................................................................................268

Incorrect characters print...........................................................................................................................................................268

Tray linking does not work........................................................................................................................................................269

Large jobs do not collate ...........................................................................................................................................................269

Unexpected page breaks occur...............................................................................................................................................269

Solving copy problems...................................................................................................................................................270

Copier does not respond ...........................................................................................................................................................270

Scanner unit does not close......................................................................................................................................................270

Poor copy quality..........................................................................................................................................................................270

Partial document or photo copies..........................................................................................................................................272

Solving scanner problems.............................................................................................................................................272

Checking an unresponsive scanner .......................................................................................................................................272

Scan was not successful .............................................................................................................................................................272

Scanning takes too long or freezes the computer............................................................................................................273

Poor scanned image quality .....................................................................................................................................................273

Partial document or photo scans............................................................................................................................................273

Cannot scan from a computer .................................................................................................................................................274

Solving fax problems.......................................................................................................................................................274

Caller ID is not shown..................................................................................................................................................................274

Cannot send or receive a fax.....................................................................................................................................................274

Can send but not receive faxes................................................................................................................................................276

Can receive but not send faxes................................................................................................................................................277

Received fax has poor print quality........................................................................................................................................277

Solving option problems................................................................................................................................................278

Option does not operate correctly or quits after it is installed ....................................................................................278

Paper trays.......................................................................................................................................................................................278

2000-sheet tray..............................................................................................................................................................................279

Envelope feeder ............................................................................................................................................................................279

Output options ..............................................................................................................................................................................280

Flash memory card.......................................................................................................................................................................280

Hard disk with adapter................................................................................................................................................................280

Internal Solutions Port ................................................................................................................................................................280

Memory card ..................................................................................................................................................................................280

Contents

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