Ecolab Nexa Service & Reference Manual page 20

Nexa™ Customer Service Reference Guide
I can't get the •
drip tray in
•
TF dispenser is
squeaking
•
•
Dispenser
cover is falling
off
•
•
•
Cannot
unscrew the
thumbscrews
by hand
•
Dispenser will
not mount to
my sanitizer
stand
•
Pump
Clogging
•
Pump collar
scuffed
•
Bottle Leaking
•
•
•
•
Missing bottle
•
label
Look at the bottom of the dispenser and find the
Not inserting the
openings where the hooks line up. They will only
hooks into the
line up with 2 openings at the same time in one
correct locations
location. Hook one side into the engagement point
and then pivot the drip tray to snap the other one in
place. Make sure the drip tray is being pressed
toward the dispenser (and not the wall) or it may
not contact the hook opening. See installation
instructions.
Dispenser must be taken down and replaced.
Grease was
missed in
assembly
Not enough
grease was used
If it is a touch-free cover- you are able to order a
Hinge is broken
replacement cover. If it is a manual cover, please
replace the dispenser.
If the cover is opened to the side or the dispenser is
Opening it to the
mounted crooked, the hinges will come together
side
when the cover is opened and one hinge can fall off
It was mounted
its post. Remount the dispenser vertical or take
crooked
care in opening the cover straight.
Please use a #2 Phillips screw driver to unscrew
Stuck
them. Afterwards tighten them by hand.
An adapter plate is required to allow mounting to
Missing adapter
the Next Gen stand. This adapter plate can be
plate
ordered as an accessory (see part list). Mount the
adapter plate to the stand and then the dispenser to
the adapter plate.
Customer can clean the tip of the pump and put the
Product built up
bottle back into the dispenser or push the push bar
in the tip of the
hard a couple of times to clear the clog.
pump
There are no issues with the pumps. The customer
Pump is applied
should keep using the package.
with a spindle
capper
Customer should replace the bottle
Customer
Punctured Bottle
Damaged during
the shipment
Sonic Weld
caused a leak
Bad or no gasket
Customer should replace the bottle and then
Customer theft
contact their sales rep with the date code
Fell off in
information.
shipment
CONFIDENTIAL
January 2014 Page 20