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Nexa™ January, 2014 Table of Contents ……………………………………………………. Installation and Operation…….. p 2 Frequently Asked Question……p 11 Troubleshooting……………….. p 14...
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Nexa™ Customer Service Reference Guide January 2014 Page 2 Installation and Operation 1. Unpacking Items included in the package: • Classic Dispenser • 3 “D” cell batteries (Classic Touchfree Dispenser) • I/O manual • Install Kit (1-packs only)- 2 screws and 2 wall mounts Remove the dispenser from the shipping box and remove the protective bag from the dispenser.
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Page 3 4. Installing unit with screws, anchors and tape The dispenser is designed to match many of the screw holes of Ecolab’s and some competitive dispensers. By positioning the dispenser appropriately on the wall, it may be possible to use the previous anchor locations. For ADA compliance, mount between 15”...
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Nexa™ Customer Service Reference Guide January 2014 Page 4 5. Battery Installation (For Touch-Free Dispensers) Three batteries are included to power the unit and are already installed in the battery compartment. In order to activate the device, →pull and remove the battery pull tab that is sticking out from the battery compartment.
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Nexa™ Customer Service Reference Guide January 2014 Page 5 7. Dispenser Status Indicator (For Touch-Free Dispensers) An LED is visible through the cover (lower left side) of the dispenser. The following is a list of indicators and status: • Green flashes once every 0.5 seconds for up to 5 seconds: Device has just received power •...
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Nexa™ Customer Service Reference Guide January 2014 Page 6 Product Bottle Installation/Removal a. Open the dispenser cover b. Remove the protective cap from the end of the pump on the bottle. c. Invert the bottle and insert the bottle flat against the back of the dispenser with the label facing forward.
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Nexa™ Customer Service Reference Guide January 2014 Page 7 Cleaning Instructions The exterior can be cleaned with a non-abrasive detergent and non-abrasive sponge or cloth. 9. Dose Adjustment The dosing amount can easily be switched between low and high dose.
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Nexa™ Customer Service Reference Guide January 2014 Page 8 Drip Tray The drip tray can be ordered as an accessory item (included for field testing). a. It attaches to the bottom of the dispenser by snapping the 2 hooks into the openings on the bottom of the dispenser.
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Nexa™ Customer Service Reference Guide January 2014 Page 9 10. Lock and Key The optional lock and key kit can be used to lock the dispenser. a. The lock can be inserted at the top of the backplate. There is a vertical mark on the lock that points to lock/unlock graphics on the backplate.
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Nexa™ Customer Service Reference Guide January 2014 Page 10 11. Nameplate (badge) The dispenser comes with a badge already inserted into the designated badge holder. There are also product specific badges available by request. If you choose to replace the generic badge with a product specific badge, please bend the tab on the new badge.
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Nexa™ Customer Service Reference Guide January 2014 Page 11 12. Replacement Push Bar (For Manual Dispensers) a. To install a replacement push bar, you must first remove the existing push bar. To do this, remove the cover from the dispenser by pinching the hinges together.
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Nexa™ 750mL and 1250mL bottles. These bottles will not work in competitor dispensers. b. Note the 750 mL Nexa™ bottle is designed to fit into both the compact (750 mL) and classic (1250 mL) dispenser sizes. 5. What is the output per dispense and how many uses will I get out of a product cartridge? a.
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Nexa™ dispenser that does not have any electronics. 14. Can I mount the Nexa™ Touch-free dispensers to my existing Next Gen stand? a. Yes, but an adapter plate is required. This is an accessory item that must be ordered separately.
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15. Can I order the same products for the both the 750 & 1250ml dispensers? a. Yes, Ecolab does offer the same products for both dispensers. Please contact customer service for a list of products for each dispenser. 16. Is the Nexa™ dispenser ADA compliant? a.
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January 2014 Page 15 20. Does the Nexa dispenser comply with the IFC 2012 (International Fire Code)? a. Yes, the dispenser has a sensor range of less than 4” and an object placed in the range and left there will only cause one activation.
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Nexa™ Customer Service Reference Guide January 2014 Page 16 Troubleshooting PROBLEM CAUSE SOLUTION • Did not get the There are classic (1250 mL) and compact (750 mL) Requested correct size, dispensers, as well as black and white, and manual wrong part color, or style and TF.
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Nexa™ Customer Service Reference Guide January 2014 Page 17 need to manually pull the pump down to engage it in the tabs. ENGAGED NOT ENGAGED • TF dispenser Wait at least 5 seconds and then put hand 1-4 Improper use won’t work-...
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Nexa™ Customer Service Reference Guide January 2014 Page 18 • Manual Be sure the push bar is being fully actuated to Pump is not dispenser engage the pump. This is only required for the first engaged with the won’t work couple pumps of a new bottle.
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Nexa™ Customer Service Reference Guide January 2014 Page 19 • Cover will not Remove bottle and replace it- make sure it is all Bottle or other shut within the dispenser. Look around edges and the obstruction in the top of the dispenser to check that nothing is in the way of the latch.
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Nexa™ Customer Service Reference Guide January 2014 Page 20 I can’t get the • Look at the bottom of the dispenser and find the Not inserting the drip tray in openings where the hooks line up. They will only hooks into the...
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Nexa™ Customer Service Reference Guide January 2014 Page 21 Part Number Guide PART DESC NOTES PICTURE NUMBER NEXA™ COMPACT TF DISPENSER WHITE 6PK 92021184 (750ML) Healthcare NEXA™ CLASSIC TF DISPENSER WHITE 8PK 92021188 (1250ML) Healthcare Replacement part- allows changing to...
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NEXA™ LOCK AND KEY dispenser and open a 92023113 KIT (10 LOCKS, 2 KEYS) locked dispenser Accessory- to open a 92023114 NEXA™ KEY KIT (10 KEYS) locked dispenser WALL PLATE NEXA™ 6X12 Accessory- to cover wall 92023143 BLACK damage, Healthcare WALL PLATE NEXA™...
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Nexa™ Customer Service Reference Guide January 2014 Page 23 WALL PLATE NEXA™ 6X12 Accessory- to cover wall 92023146 HOLE WHITE damage, Healthcare WALL PLATE NEXA™ Accessory- to cover wall 92023156 7X16.5 WHITE damage, Healthcare WALL PLATE NEXA™ Accessory- to cover wall 92023157 7X16.5 HOLE WHITE...
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Nexa™ Customer Service Reference Guide January 2014 Page 24 NAMEPLATE NEXA™ Accessory- product HEALTHCARE SURGICAL specific badges to 92023098 SCRUB 50 PACK replace generic badge NAMEPLATE NEXA™ Accessory- product HEALTHCARE HANDSOAP specific badges to 92023099 50 PACK replace generic badge NAMEPLATE NEXA™...
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is there a 750 ml size soap that fits in nexa classic soap dispenser