Nexa™ Customer Service Reference Guide
•
Manual
dispenser
won't work
•
•
•
The output
seems really
low
•
Be sure the push bar is being fully actuated to
Pump is not
engage the pump. This is only required for the first
engaged with the
couple pumps of a new bottle. If it still does not
actuator
engage, manually pull the pump down below the
dose adjuster tabs or try a different product bottle.
Need to order new dose adjuster
Dose adjuster is
missing
DOSE
ADJUSTER
SHOULD BE
HERE
Make sure push bar is being operated and they are
Improper use
not treating it like a Touch-free dispenser.
If the output is different than it used to be- try
Pump is
replacing the product bottle with a new product
defective
bottle.
The output should be ~0.7 mL for foam and ~1.0
Personal
mL for liquids. If this is not enough product, try and
preference
flip the dose adjuster. This is a u-shaped plastic
component near the bottom of the dispenser. You
can pinch the edges to remove it, then flip it 180
degrees and replace it. This will allow the
dispenser to output ~1 ml for foam and ~1.4 mL for
liquid. See installation instructions.
CONFIDENTIAL
January 2014
NOT ENGAGED
Page 18
ENGAGED
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Questions and answers
is there a 750 ml size soap that fits in nexa classic soap dispenser