Ecolab Nexa Service & Reference Manual page 19

Nexa™ Customer Service Reference Guide
•
Cover will not
shut
•
•
Dispenser will
not open
•
Drip tray keeps
falling out
Remove bottle and replace it- make sure it is all
Bottle or other
within the dispenser. Look around edges and the
obstruction in the
top of the dispenser to check that nothing is in the
way
way of the latch. Make sure your are shutting it so
that the backplate and cover mate along the edges.
Make sure the label is facing forward. The
Bottle is
dispenser will not close if the bottle has been
backwards in
inserted backwards.
dispenser
Dispenser is using the lock accessory and requires
Dispenser is
a key to open it. Using the key or a standard
locked
paperclip- insert it into the hole on the top of the
dispenser near the button. If you would like to
unlock the dispenser- remove the component at the
top of the dispenser on the backplate. You can
rotate it 180 degrees and reinsert it or remove it
completely.
If the drip tray has been knocked out before, it will
Retention hooks
damage the retaining features. You will need to get
have worn down
a new drip tray or tape it to the wall. This was the
intentional design to prevent damage to the
dispenser if the drip tray is hit.
CONFIDENTIAL
January 2014
NEW HOOK
Page 19
DAMAGED HOOK