Cannot Print; Problem Solving - Epson AL-M8250DN User Manual

Solving Problems

Cannot Print

Problem Solving

Read this section if you cannot print as expected or if there are problems when printing. See the following for
solutions to some common problems.
Is the printer turned on?
Solutions
❏ Make sure that the printer is turned on.
❏ Make sure that the power cord is correctly connected.
"The Printer Does Not Turn On or Off" on page 120
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"Cannot Solve Problem" on page 133
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Is the printer itself working properly?
Solutions
❏ If an error message is displayed on the LCD screen, check the error.
❏ Print a status sheet and use it to check if the printer itself can print properly.
"A Message is Displayed on the LCD Screen" on page 125
&
"Checking the Printer Status (Status Sheet Print)" on page 106
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Is any paper jammed in the printer?
Solutions
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
"Paper Gets Jammed" on page 123
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Has print data been sent correctly?
Solutions
❏ Make sure there is no print data standing by from a previous job.
❏ Check the printer driver to make sure the printer is not offline.
"The printer is pending or offline." on page 109
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"There is a problem with the software or data." on page 109
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"Cannot Print Even Though a Connection has been Established (Windows)" on page 109
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"Cannot Print Even Though a Connection has been Established (Mac OS)" on page 111
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Are you having problems connecting to the computer?
Solutions
❏ Make sure that the cables are properly connected for all connections.
❏ Make sure that the network device and USB hub are operating normally.
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