Table of Contents
Advertisement
Solving Problems
Cannot Print, Scan, or Fax
Problem Solving
Read this section if you cannot print, scan, or fax as expected or if there are problems when printing. See the
following for solutions to some common problems.
Is the printer turned on?
Solutions
❏ Make sure that the printer is turned on.
❏ Make sure that the power cord is correctly connected.
"Power Does Not Turn On" on page 194
&
"Cannot Solve Problem" on page 198
&
Is any paper jammed in the printer?
Solutions
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
"Paper Gets Jammed" on page 181
&
Is the printer itself working properly?
Solutions
❏ If an error message is displayed on the LCD screen, check the error.
❏ Print a status sheet and use it to check if the printer itself can print properly.
"A Message is Displayed on the LCD Screen" on page 179
&
Are you having connection problems?
Solutions
❏ Make sure that the cables are properly connected for all connections.
❏ Make sure that the network device and USB hub are operating normally.
❏ If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
❏ Check the network that your computer and printer are connected to, and make sure that the names of
the networks match.
"The Printer Cannot Connect to the Network" on page 146
&
"The Printer Cannot Connect by USB" on page 145
&
"Checking the Printer's Network Connection Status (Network Connection Report)" on page 125
&
Has print data been sent correctly?
Solutions
❏ Make sure there is no print data standing by from a previous job.
>
Cannot Print, Scan, or Fax
141
Advertisement
Table of Contents
