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Error/Failure
Printer Error
Fuzzy or Blurry
Images
Bacteria showing up
in all samples
Sample is not picked
up by sample probe
UA analyzer power
Potential Causes
1- Printer power LED not on.
2-Printer not selected on Tools screen.
3- Printer not shown as option to
select in Settings > Option > Print.
4-Printer power cord not plugged in.
5-No power at power outlet.
6-Power cord damaged.
7- USB Printer cable not plugged in
correctly.
8-USB Printer cable damaged.
9-Printer error on SA Display.
10- Printer Error only at Printer –
Flashing Printer LED's.
1- Thermal conditions have changed -
need to refocus.
2- Bubbles in reagents (black lines in
Images).
3-Chamber needs cleaning.
1- Analyzer needs anti-microbial
cleaning.
1- Sample probe did not contact
sample liquid.
2-Sample probe is clogged.
1- UA analyzer not powered on.
2-SA analyzer not powered on.
3-UA not plugged into back of SA.
4-UA Y Cable cord damaged.
5-SA USB port damaged.
Possible Solutions
1- Power Printer on.
2- Select Printer in Settings >
Options.
3-Contact Zoetis representative.
4- Check Printer power cord
connection on Printer and
at power outlet.
5- Confirm power outlet by
plugging in another device.
6-Replace power cord.
7- Check USB Printer cable
connections at SA and
Printer
8-Replace USB Printer cable.
9- Correct Printer popup:
paper out, ink out, etc.
10- See Printer user manual for
details.
1- Run Auto Focus; Contact
Zoetis representative.
2- Run Flush; Contact Zoetis
representative.
3- Run Cleaner; Contact Zoetis
representative.
1- Run Cleaner cycle; Run
Rinse B cycle.
1-Re-run sample.
2- Run Cleaner; Contact Zoetis
representative.
1-Turn on UA.
2-Turn on SA power switch.
3- Plug UA-connected Y Cable
into USB port on back of SA
analyzer.
4-Try another Y Cable.
5- Try plugging Y Cable into
another SA USB port.
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