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Appendix I:
Troubleshooting
Three troubleshooting techniques can be completed either to remedy a reagent error or as
directed by an Zoetis representative:
1. Prime: Used to remedy errors occurring with Rinse A or Rinse B, such as a bubble in
the line, or loose tubing connections, or as directed by Zoetis representative. Click the
Reagents button on the Tools Menu and then select the Rinse desired to Prime. This
reagent priming of both Rinse A and Rinse B occurs automatically when changing to a
new Reagent Kit.
2. Flush: If debris and/or bubbles are observed in the images over repeated measurements,
run a Flush to clear the measurement chamber or as directed by Zoetis representative.
Click the Flush button in the Tools Menu.
3. Drain: used in preparation for shipping or moving a VETSCAN SA.
The VETSCAN SA analyzer hardware is not intended to be serviced by operators. Contact a
Zoetis authorized representative if you suspect a problem inside the analyzer. Familiar problems
and corrective actions are listed below.
Error/Failure
SA analyzer power
and Green Light on
SA Power Switch is
OFF
SA analyzer power
and Green Light on
SA Power Switch is
ON
Potential Causes
1- SA analyzer not powered on.
2-SA analyzer not plugged in.
3-No power from power outlet.
4-SA plug or cord damaged.
1- SA software not running.
2-Power Supply failure.
Possible Solutions
1- Turn on SA power switch.
2- Check SA analyzer power
cord is firmly connected to
back panel of SA and ensure
SA analyzer is connected
into appropriately grounded
power outlet.
3- Confirm power outlet by
plugging in another device.
Try another power outlet.
4-Try another SA power cord.
1- Check if fan of SA analyzer
is running on right side
panel vent. If fan is off,
the SA software was shut
down but the power switch
was not turned off. Power
the SA analyzer off for 30
seconds and then switch
back on.
2- Contact Zoetis
representative.
VE TS CA N SA US ER ' S M A N UA L
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