Section 10: Preparation For Commissioning; Prior To Commissioning - Confirm Communication Status - Siemens VersiCharge SG Troubleshooting Manual

VersiCharge™ SG Commissioning and Troubleshooting Guide
SECTION 10
Preparation For Commissioning
10.1 Prior to commissioning – confirm communication status
Confirm communication status
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Unplug the car from the charger before troubleshooting.
Power cycle the charger by turning the circuit breaker OFF then back ON.
Test the network. Ask the homeowner to connect a Wi-Fi enabled device to the Wi-Fi network that they are using
for the charger and:
Access any web page, i.e., Google.com
Ask customer to search for something and wait for results.
IF Search failed - the network is not communicating.
THEN Reboot the router.
IF Search is successful, the router is communicating.
THEN Ping the VersiCharge using the IP address.
Find the IP address. Ask the homeowner to download the free smartphone app Fing to locate IP addresses.
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Ping a device by accessing the Command Prompt on a computer that is connected
to the network,
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Insert ping space and the IP address;
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Press Enter. The computer will display device response information.
1. Search for command prompt.
2. Ping the device