Section 4: What You Will Need To Troubleshoot - Siemens VersiCharge SG Troubleshooting Manual

SECTION 4
What You Will Need To Troubleshoot
• Check that the VersiCharge is plugged in, has power, and the power light is lit.
• The URL to access the local web pages is:
1. Charger in Access Point (AP) (Wi-Fi Status light is green) mode:
http://commission.versichargesg.net
2. Charger in client mode (Wi-Fi Status light is blinking green/red, yellow/red,
amber/red) and is connected to the wireless network:
http://<IP_address_of_the_charger>
• IP address of the device. After commissioning and connected to local network use
an app like Fing downloaded to a smartphone, or a laptop running Windows 7, 8,
and 10 connected to the network to get a list of all connected devices (see
References, IP Address Identification, at the end of this document.)
If the VersiCharge has already been commissioned, log into the Cloud and the IP
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address will be in the Home page at the bottom, Charger information.
• Mac Address of the device. Find the MAC address:
- Remove the Wi-Fi Module, the MAC address is on the label in the front of the
Wi-Fi Module.
• Local page URL
Pre-commissioning URL—VersiCharge in AP Mode:
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http://commision.versichargesg.net;
• AP Mode – Wi-Fi Status light is blinking slowly green
• VS-serial number.com - VersiCharge router communicating.
• Post-commissioning URL – VersiCharge in Client Mode:
http://insert charger IP address here (IP address with http:// in front).
Client Mode – Wi-Fi Status light is blinking red/green, red/yellow, red/orange
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VS-<last 10 characters of serial number>.com – If the customer doesn't see this
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or, if the customer sees VS-no charger.com, power cycle the charger.
• Place the pre-commissioning or post-commissioning IP address, as appropriate, in
the browser address bar and the browser will navigate to the charger's embedded
web pages.
• Ping the VersiCharge to confirm communication with the router. See also section
10.1.
Go into the cmd prompt in a laptop/computer and type: ping space IP address.
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If the test times out, the VersiCharge is not communicating with the router.
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If the ping returns data successfully, it is communicating.
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Commissioning and Troubleshooting Guide VersiCharge™ SG
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