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6.7 Diagnostics file download feature
Customer service may request a diagnostic zip file be emailed to them. This will be used for further
troubleshooting.
NOTE: The charge must either stay in AP mode or in Client mode in order to do this download.
Diagnostics file download
1
Navigate to the cloud,
2
Select the charger in question.
3
Expand "Charger Info" and note IP address or use an IP address finder like Fing to find the IP address.
4
IF
The Wi-Fi indicator on front panel is in Client Mode (blinking Red/Green or Red/Orange or Red/Yellow) (post-commis-
sioning). See Wi-Fi Status table in section 7 below.
5
THEN
Access the local webpage by inserting the IP address: http://<IP_address_of_the_charger> in a browser address bar.
6
IF
The Wi-Fi indicator is blinking slow Green.
7
THEN
VersiCharge is in Access Point mode.
8
Connect to the access point with the name similar to vs-IACAEAD238 (see sample below). Proceed to the next step.
Commissioning and Troubleshooting Guide VersiCharge™ SG
https://versichargesg.cloudapp.net
using any smart device or laptop.
25
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Table of Contents
Troubleshooting
