Service Contact - Endress+Hauser SpectraSensors SS2100 Operator's Manual

NS 5.14 Firmware
Table B-1 Potential instrument problems and their solutions (Continued)
Symptom
Reading seems to always be high by a
fixed percentage
Reading displays 0.0 or seems relatively
low
Reading is erratic or seems incorrect
Reading goes to "0"
Reading goes to full scale
Serial output is displaying garbled data
Serial output is providing no data
LCD does not update. Unit is locked up
for more than 5 minutes.

Service Contact

For Service, refer to our website for the list of local sales channels in your area
(https://www.spectrasensors.com/contact).
–
A 4
Response
Capture diagnostic data and send the
file to SpectraSensors (see "To read
diagnostic data with
HyperTerminal" on page 3-5).
Check that Peak Tracking is enabled
(see "To change parameters in
Mode 2" on page 2-15).
Capture diagnostic data and send the
file to SpectraSensors (see "To read
diagnostic data with
HyperTerminal" on page 3-5).
Refer to the Hardware Manual to check
for contamination in the sample
system.
Capture diagnostic data and send the
file to SpectraSensors (see "To read
diagnostic data with
HyperTerminal" on page 3-5).
If 4-20 mA Alarm Action is set to 1,
look on display for an error message
(see "To change parameters in
Mode 2" on page 2-15).
Refer to the Hardware Manual.
If 4-20 mA Alarm Action is set to 2,
look on display for an error message
(see "To change parameters in
Mode 2" on page 2-15).
Refer to the Hardware Manual.
Refer to the Hardware Manual.
Refer to the Hardware Manual.
Refer to the Hardware Manual.
4900002262 rev. B 3-23-21