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Troubleshooting
The Data Gateway is plugged in, but the Power light is Off
Check all power connections. Is the power cord plugged in firmly at both ends?
If you plugged the power cord into a power strip, make sure the strip is switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections)
It may take over 30 minutes to establish a connection the first time you power up your
Data Gateway, especially when many people are online. Always leave your Data Gateway
plugged into AC power and connected to the cable system.
Check the front panel lights:
The Power and Online lights should be on.
If the Power light blinks for more than 30 minutes, call your cable company for
assistance.
Check your cable connections. Connectors should be tight. The coax cable should not be
pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you
may have to replace the cable). If you have one or more splitters between the Data Gateway
and CATV outlet, remove the splitters and connect the Data Gateway directly to the outlet.
Proceed to the Ethernet or wireless solutions if necessary.
I'm not getting on the Internet (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection
to a computer; use a cross-over cable for connection to a hub.
Press the Reset button on the back of the Data Gateway.
A misconfiguration could lock out all access to the Data Gateway router. If you think this
has happened, see
Release 32 STANDARD 1.0 March 2015
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Resetting the Router to Factory Defaults
(page 33).
Touchstone DG3260 Data Gateway User Guide 34
Chapter 7
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